Tamás Ő.
—
Verified by
Sander D.
—
Last updated:
July 11, 2024
— User Reviews
(16)
The Best Reviews team tests all products first-hand and relies on first-hand research. We've been reviewing products and services since 2012 and only publish human-created content.
Protect America has been a leading home security provider across all 50 states since 1992. Their aim is to protect not just your home, but your whole life. They pride themselves on offering affordable and custom-built complete home security systems that suit everyone and every home. Protect America’s home security systems provide 24/7 monitoring for your home through a range of packages to choose from. The company’s services start at just $19.99 a month with extra alarm equipment provided free of charge. With medical emergency buttons and smoke detectors available, Protect America will defend your family from more than just burglaries. If you want further control over your home from anywhere, there’s the company’s home automation system using Z-Wave technology. With some packages, you can even get a free security camera that lets you monitor your system from absolutely anywhere. Furthermore, ProtectAmerica.com features a free no-obligation quotation service to see which package and plan is right for you and your home.
Protect America features five different home security packages which all guarantee 24/7/365 monitoring from Protect America’s three control centers. Each package includes a wireless Simon XT control panel with LCD touchscreen, a pet-friendly motion detector, and up to 15 door and window sensors. You also get a yard sign and three window decals to deter potential intruders. Protect America also offers a comprehensive security package tailored specifically to suit small family businesses. The Business package includes a wireless Simon XT control panel, door and window sensors, a glass break detector, and a video surveillance camera. Every package can be easily customized with optional add-ons to suit your needs, ranging from additional door, window, and motion sensors, to smoke detectors, video surveillance cameras, and panic buttons, and all of Protect America’s security equipment comes with a free lifetime warranty for guaranteed peace of mind.
Protect America is about more than just protecting your home in the best way possible – it wants to give you full peace of mind and protection from any possible threats at home. For instance, you can expand your home security system to include a medical panic button to provide you with medical assistance with the push of a button. The waterproof button can be worn as a pendant around the neck or as a watch, and is perfect for seniors wanting to live independently at home. With prices for this 24/7 medical monitoring service starting at just $19.95 per month, this is an indispensable added option for the elderly. Smoke and carbon monoxide detectors plus freeze and flood sensors can all be added to any of the Protect America security plans to provide protection from fires, floods and other threats from nature.
Protect America is catering to small and medium businesses too. Although there is only one business plan available, it has many advantageous features that could be vital in protecting a blooming business. The two industrial door sensors ensure that no unauthorized person enters the building using the front or back door. In case someone is still bold enough to do so, the loud alarms will surely scare the intruder away. The extra glass-break sensors serve the same purpose, but these should be placed next to a window to detect a harmful intrusion. Lastly, Protect America presents business owners with interactive cameras, which can be accessed via a smartphone or computer.
Once you have decided which security package and which monthly monitoring plan is right for you and your needs, your home security system will be delivered straight to your home. The wireless technology used in Protect America’s security systems means that the installation of your new system is extremely easy to do, and it usually takes less than an hour to set up. Because there is no need for a technician to visit your home and install the system for you, there will never be any installation, activation or maintenance fees to pay. There are lots of video tutorials, as well as downloadable manuals for every piece of equipment you order on the Protect America website, and there is also a dedicated helpline to assist you with the whole installation process. Once connected, your system will then be linked to one of Protect America’s three control centers that provide round-the-clock professional monitoring for your home.
Protect America provides a guaranteed professional 24/7/365 monitoring service for your home via three dedicated control centers located in different areas in the US. These centers are UL Listed, and all of Protect America’s control center staff members have received certified professional security training. Because they have more than one monitoring center, you can be sure that you will always be able to contact a security professional at any time. You will receive an immediate response in any emergency situation, even if one of the centers is down for any reason. Besides being protected by continuous professional monitoring from Protect America’s control centers, you can also control and monitor your system yourself in a number of ways including the SMART Connect app and your Smart Connect account on MyProtectAmerica.com.
The free, interactive SMART Connect app, which is available with all Broadband or Cellular monitoring plans, lets you control and monitor your system on the go from wherever you are. You can use the app to remotely arm and disarm your system, receive customized on-the-go alerts and notifications, log into the Protect America site to manage your account, and check the status of your home at any time from anywhere in the world.
Protect America’s home security systems can be installed in virtually any home. You can connect to the monitoring centers through your landline, over the wireless cellular network or using a high-speed broadband connection. With the high-speed broadband monitoring from Protect America, you are able to establish connection within 2 seconds over the Internet. The cellular monitoring frees you from tangling wires, and even if power lines are down, you can always reach Protect America’s security technicians at the monitoring center.
If you sign up for landline monitoring, you have the option to upgrade to Protect America’s 2-way voice function. This lets you connect immediately with the control center in the event of any emergency through a built-in microphone. 2-way voice also allows the control center to contact you directly to verify and react to any situation in the event that your alarm is triggered for any reason.
Having a secure home could be great, but having a secure and smart home is even better. To achieve a higher level of comfort, Protect America provides customers two kinds of solutions to automate their home. The first is a Z-Wave door lock: instead of rummaging your pockets looking for the keys, simply open the door by using your smartphone or a key fob. It’s completely wireless and works with traditional deadbolts. The other home automation feature of Protect America is an electronic appliance module. As its name shows, you can connect lamps or other appliances into it, and then operate them remotely. A simple press on the smartphone app schedules all the lights inside your house, without the need to move an inch. Unfortunately, the company lacks other popular smart devices, such as the intelligent thermostat.
Protect America features five complete home security packages to choose from, starting from just $19.99 a month for their award-winning Copper package with no upfront costs. Each package option can be customized to suit your needs with a variety of additional options, and all of the alarm equipment is delivered for free with no installation or activation fees. The Copper package includes a Simon XT Control Panel, three door or window sensors, one motion detector and some miscellaneous accessories, like window decals and yard signs that showcase for others who are protecting you. Naturally, customers are entitled to ask for the monitoring station’s help, as they are connected to the grid with every package.
The Bronze plan is a slight step-up, as it includes all the previously mentioned benefits, and doubles the number of provided door sensors. This package costs $35.99 for a month. The Silver plan of $37.99 per month has even more door sensors, but most importantly, you receive much more space to customize and extend your protection with wireless security solutions, or even swap sensors for other necessary devices. The Gold package is meant for larger houses, as it has eleven door contacts that are able to cover rooms in multiple floors, and supports the possible addition of a camera system. This plan has a monthly fee of $39.99. The Platinum package is Protect America’s ultimate offer coming at a monthly price of $42.99. Besides the numerous door or window contacts and the motion sensor that are provided for free, this plan is the most suitable to be upgraded with life safety detectors and home automation solutions.
Protect America does require a commitment to a 36-month plan or a longer subscription. All Protect America home security packages include up to a 20% discount off your homeowner’s insurance, and they always guarantee a locked-in rate, meaning that your monthly charges will never go up for the duration of your contract. There are never any installation or activation fees, and a lifetime warranty is included for free on all of their products. What’s more, all of Protect America’s products and equipment have a guaranteed lifetime warranty for complete peace of mind. If you move to a new home you can transfer your Protect America equipment over with no extra charge and they’ll even send you a relocation kit and assist you in moving your security system.
Protect America’s dedicated customer service team can be contacted in a number of ways for optimum convenience. In addition to a helpline phone number 855-330-0285, there is also a live online chat option. You can also contact them via Twitter, Facebook, and email, and you can find video tutorials both on their website and on their YouTube page. Regardless of which of these contact methods you prefer and choose, you will always receive a kind and satisfactory answer on your inquiries within just a few hours. Their website ProtectAmerica.com is also a great source of information on its own with a Security 101, home security tips and lots of other information.
Protect America makes it easy to custom-build your perfect home security system. They offer a wide range of customizable packages with no equipment costs, and their service is very flexible, thus you don’t need to have a landline phone or even an Internet connection to sign up. By adding home automation, video surveillance or even a medical panic button to your arsenal, you can achieve full peace of mind. The response time is fast and accurate, and the monitoring staff received numerous certifications. The 36-month subscription commitment may seem like a long time, but the five different payment plans and budget friendly prices compensate for that.
Best Reviews may receive compensation for its content through paid collaborations and/or affiliate links. Learn more about how we sustain our work and review products.
©2012-2024 Best Reviews, a clovio brand –
All rights
reserved
Privacy
policy
·
Cookie
policy
·
Terms
of use
·
Partnerships
· Contact
us
Very poor customer service!!!!I needed help to install a module in my alarm system but no one can help me… I have had no alarm system for 4 days now. These people are only good and available for new customers. Really worst for existing customers with limited hours to help… What kind of home security is this if I cannot have my alarm system working for days now. I definitely would not recommend Protect America and I regret getting them… I’m a very dissatisfied customer
Olivia,
Thank you for the opportunity to resolve your concerns! We are so glad that we were able to get your system back up and running and refund you for the time that you were without service. Your home and family’s security is our top priority!
Hi,
I think is not a bad company for what want or I need, is working just fine. NOW! Costumer service ufff this is my third time that I called wait for 45min and no answered . But the live chat with Linda N. was better finally somebody that want to work.
Rashalyn was very much patient with me walking me thru each step several time’s until we got it straight. and no matter how many time’s we ask her to go over it again with me. That the kind of people you like to deal with when you are using PROTECT AMERICA (PATIENT PEOPLE- LIKE RASHALYN)
One of the very few instances where I needed to contact Protect America. This was to get another certificate for my insurance company. Over and done in less than five minutes from start to email box. Great job!!!
Excellent customer support! Would recommend to everyone!
I’m an electronic debit account customer. I’m very busy and had to update my account info. I spoke to Amber with Protect America and she was able to get my account information updated within about 10 minutes. For a person without a lot of time this was like a walk in the park. Great Customer service with a very knowledgeable agent.
Yuri,
Thank you so much for sharing your feedback with us! We truly appreciate that you have trusted us with protecting your home and family, and we look forward to protecting you for years to come!
We are SO disappointed and disgusted with protect America because they didn’t protect us!!!!
After several hundred dollars theft loss they wouldn’t let us cancel nor pay our deductible
Sheila,
Thank you so much for taking my call today. I am very happy you have allowed me the opportunity to detail the events of your account to ensure all available solutions have been offered. I look forward to a speedy and mutual solution.
Be glad you didn’t keep their service. I did and had a false sense of security because it failed when my house got burglarized. Now they told me to sue them because they refuse to take any responsibility after taking my money for years.
Amber,
Thank you so much for sharing your feedback with us! I am so happy to see that you were able to speak with a representative and resolve the concerns with your account. We are so happy to have you for another full term. If you have any further questions or concerns please feel free to contact us at [email protected].
Olibeti Moultry
Social Media Manager
Protect America, Inc.
FALSE FALSE FALSE disclaimer on returning equipment! They tell you on the phone you have 72 hours to terminate your contract with 100% money back guarantee. What they fail to say is the 72 hours starts the minute you agree. 48 hours in transit to my house, the box sat a day before I opened and was not happy with the quality of the system components. By now my 72 hours had expired. I call in to terminate my contract and return the UNINSTALLED system and was told I had 100% RESTOCK FEE! Just these type of business ethics made me realize I made the right choice to go with another security company that has 24 customer care, (these guys don’t) and superior equipment and PROFESSIONAL INSTALLATION at no cost. Start up fees were the same price as well . So I believe Protect America is in the business of shipping crap to people all over country and keeping their money when they are not satisfied. Serious money maker.
Mr. Rayburn,
Thank you for alerting us of this matter. I am glad we were able to come to a mutual solution in resolving your account. Thank you so much for allowing us to assist in resolving this matter!
Olibeti Moultry
Social Media Manager
Protect America, Inc.
This company is a joke. I intentionally set off the alarm system to verify if they were monitoring my home and never did I receive a phone call to see if everything was okay. I called and asked could a technician come out to make sure everything was set up properly and on several occasions was told no. After wasting hundreds of dollars with them and canceling my contract immediately when my contract was over, they called and asked could they send out a technician. Really?!?! After three years of service and now you want to send a technician?!?! Customer service and performance, I rate a negative 10.
None working equipment and very poor customer service. I don’t think they monitor the system at all. Send me defective equipment and continued to say it was a bad installation on my part. Promised to send me new sensors for over a year. Stopped paying monthly service due to lack of fulfillment on their part for new sensors and non monitoring. The alarm went off 4-5 times during the year and never a call from PA to see if there was a problem.