MyFax Reviews

MyFax offers a range of practical features that can transform the way businesses handle faxing.

In fact, MyFax adopts a cloud-based approach, which eliminates the need for a physical fax machine. This means that faxes can be sent and received from anywhere, making it a flexible option for those on the move.

The provider also seamlessly integrates with email platforms. Attaching the document, adding the recipient’s fax number, and hitting send is all it takes. Likewise, the fax broadcasting feature makes it possible to send the same document to multiple people simultaneously.

One of the most important features of the service – aside from the option to download and forward a message via fax or email – is that all faxes can be organized into different, customizable folders. It’s also possible to add custom-made tags to each fax, making incoming and outgoing messages easier to find in the handy search bar.

To complement this, no matter how many custom folders are added and how many faxes arrive in the account, there’s no need to worry about space since users get to enjoy unlimited storage as long as they remain subscribed to the company’s services.

Sending and receiving faxes

MyFax provides everything a faxing service should, and it doesn’t fall short when it comes to performance. All incoming messages arrive in the inbox folder, and there can be up to five email addresses connected to the account – any of which can be set up to only receive messages from certain people or companies.

The slight downside is that users can’t create or add e-signatures, which doesn’t promote a paper-free environment.

Nonetheless, sending faxes is hassle-free thanks to MyFax’s support for various file formats. Using the regular method to send faxes is just as convenient as faxing by email since a single message can be sent simultaneously to up to 50 numbers.

In addition, faxes can be composed of up to ten documents or a total amount of 20MB in data. To make it even better, it’s possible to adjust the overall quality of the message in order to either maintain the attachment’s highest quality or speed up the sending process.

Unfortunately, MyFax doesn’t have a desktop version, and can only be accessed via a browser or the dedicated mobile apps. Regardless, managing faxes from MyFax’s web and mobile platform is child’s play, especially when considering the likes of customizable folders, tagging, and the search bar.

Likewise, the option to import and export contact lists via CSV files shouldn’t be overlooked. As a matter of fact, importing contacts from any web-based email client directly into MyFax can be done within a few clicks.

Contacts aren’t a problem in the mobile apps either: the iOS and Android apps cleverly separate the device’s own contact list from that of the MyFax account, allowing users to still send a message to a contact from either list.

When it comes to everything else, the MyFax mobile app is basically a miniaturized version of the online account, except with one crucial difference: the app can send push notifications the moment a fax message arrives in the online account.

Getting started

Setting up a MyFax account is quick and easy, especially when starting from scratch. Since there are no installation fees for creating an account or fax number, the system becomes ready to be used as soon as the account is created.

Once the account is created, it’s best to customize the service to your needs. This includes importing contacts from email clients and selecting which email addresses should be used for sending faxes and receiving inbound messages in an email format.

It’s possible to port a number over from another service provider, but doing so requires users to contact MyFax first to be able to purchase a temporary fax number.

MyFax has a logical pricing structure with three plans that only limit the number of pages users can send and receive each month.

Since the features included in each plan are the same, MyFax is able to interest a wide range of users. With plans starting at $10 per month, the provider emerges as a reliable and cost-effective solution. Subscribing to annual plans can get users a discount of 17% on the monthly prices, which increases the affordability of the service even more.

It’s possible to test the platform completely risk free by making use of MyFax’s 3-day free trial. Since every feature can be explored, the trial is the perfect way to truly assess if this service is right for you.

MyFax’s website showcases its dedication to customer satisfaction through a comprehensive support section. Offering various resources, including FAQ, tutorials, and guides, users that are more proactive or that only need a simple answer won’t be disappointed.

Additionally, the 24/7 live chat is a quick way for customers – and the general public, since it doesn’t require an account – to discuss any problem with a MyFax support agent. Likewise, the provider is contactable via support tickets and social media platforms.

Furthermore, the company’s YouTube channel is loaded with handy video tutorials, and users can send feedback directly to MyFax through a suggestions box within My Account.

Bottom line

Still, its user-friendly and simplistic interface, useful features, and great customer support is proof that the company does what it promises and delivers an effective faxing solution. With plans starting at $10 per month and even a 3-day free trial of the service, MyFax is certainly a reliable platform.