Medical Guardian has over two decades of experience in providing medical alert systems.
With a wide offer of in-home and mobile monitoring equipment, the company's main strength is the well-rounded personal emergency response system (PERS) that caters to the needs of seniors or recovering patients.
The system works in the U.S., Canada, and Puerto Rico (device restrictions may apply for the last two).
The company doesn't offer long-term contracts, but still rewards customers who commit for a longer period with numerous benefits like monthly savings, free shipping, and a free lockbox.
The payment plans are customer-friendly, with services starting at $27.95 per month, and you can reach out via phone at +1 (800) 863-8985 to get a customized quote.
| Main features | MGHome |
|---|---|
| Lowest price | $27.95/mo |
| Equipment fee | $149.95 |
| Connection type | Landline or cellular |
| Coverage range | 1,400ft |
| Backup battery | 32 hours |
| Multi-user support | |
| Voice assist | |
| Fall detection | ($10/mo) |
MGHome is Medical Guardian's most affordable option and the best solution for seniors who spend most of their time at home.
The base station features a compact, simple, and modern design that blends into the home environment without drawing too much attention.
It’s designed to be plugged into a wall socket but also includes 32 hours of backup battery in case of a power outage.
On the front of the unit, you’ll find a one-touch emergency button, as well as a built-in speaker and microphone. The latter is sensitive enough to allow seniors to easily speak with a care agent even from across the room.
We particularly liked the Smarti Voice Assist button, which is not available in most medical alert systems. With a single press, MGHome activates self-testing and spoken reports about your device status.
The system comes with a neck pendant or wristband, both of which are water-resistant and connect wirelessly to the station.
The unit provides a coverage range of 1,400ft (about four football fields), which is wider than competitors like Life Alert or Bay Alarm Medical, giving seniors more freedom to move around their home and yard.
Although some users reported issues with the service, the general consensus is that Medical Guardian in-home systems are user-friendly and reliable. For example, one reviewer shared on Amazon:
“Bought this for my mom less than a year ago. She’s had two falls, both of which were fairly severe. She was able to call for help both times. I can’t stress how thankful I am. Thanks to this device, my mother is still here with me and recovering and getting stronger daily.”
Lazmorph
Multiple pendants and wristbands can be connected to one system, which is perfect for elderly couples who live together. You can also add fall detection to the wearable equipment, but keep in mind that it costs an extra $10 per month.
The only difference between MGHome Landline and MGHome Cellular is exactly what their name suggest:
Compared to other in-home systems like the ones from Life Alert, Bay Alarm Medical, and Lifeline, Medical Guardian stands out for its longer range, voice-assist technology, and support for multiple users.
| Main features | MGMini |
|---|---|
| Lowest price | $39.95/mo |
| Equipment fee | $149.95 |
| Connection type | AT&T or Verizon (eSIM included) |
| Battery life | Up to 5 days |
| Water-resistant | |
| GPS tracking | |
| Activity tracking | |
| Fall detection | ($10/mo) |
| Size | 2.15x1.3 in |
| Color options | Black, silver, white, rose gold |
With a size of 2.15 per 1.3 in, MGMini is one of the smallest (and most discreet) mobile medical alert devices on the market.
It’s also one of the first to include eSIM technology, so users can switch carriers without having to change SIM cards, also resulting in a more comprehensive network coverage (AT&T and Verizon).
It’s ideal for active seniors who want protection outside of the house, such as when running errands, going for walks, or traveling.
The device is small enough to be worn with a lanyard or belt clip, and comes in four different colors (black, silver, white, and rose gold). It’s also water-resistant, so you can wear MGMini when it’s raining or showering.
As with most mobile systems, MGMini features a two-way speaker, allowing seniors to reach out to the care team 24/7. The audio is clear, and the users shouldn’t have any issues speaking with a care agent.
MGMini comes with built-in GPS tracking, which lets care agents send help even when the user doesn’t know where they are, which is highly recommended if the wearer suffers from Alzheimer’s.
The location is also shared on Medical Guardian's online portal and caregiver mobile app hourly, giving some peace of mind to loved ones.
Fall detection can be added, but at an extra cost.
However, keep in mind that several users reported that MGMini’s fall detection is not as reliable as Medical Guardian's other devices. From one reviewer on Reddit:
Fall detection has been hit or miss. It did catch one real fall, which was impressive, but there was one false alarm when he dropped it onto the couch. That said, both times a real person was on the line with him in under 30 seconds.
SubstantialPrompt270
MGMini’s battery life is higher than the competition, running for up to five days before having to be recharged, making it perfect for small getaways. In comparison, many competitor mobile devices only last 2-3 days. The device also provides audio and visual cues when the battery is low to ensure you remember to recharge it on time.
MGMini features step and activity tracking, which can be accessed through the online portal and app.
Compared to mobile devices from Bay Alarm Medical or Medical Alert, MGMini is more compact, has a battery that lasts longer, and provides eSIM technology.
| Main features | MGMini Lite |
|---|---|
| Lowest price | $42.95/mo |
| Equipment fee | $149.95 |
| Connection type | AT&T or Verizon |
| Battery life | Up to 24 hours |
| Water-resistant | |
| GPS tracking | |
| Activity tracking | |
| Fall detection | ($10/mo) |
| Size | 1.5x1.4x0.5 in |
| Color options | Black |
While MGMini is worn as a pendant, MGMini Lite is worn as a watch.
The bracelet is extremely simple, lightweight, and discreet. It only has a big help button and built-in 2-way communication – perfect for non-tech seniors who don’t want to have something around their neck.
Since MGMini Lite is worn around the wrist, its fall detection is more reliable. However, the battery only lasts for one day, so seniors need to remember to charge the watch every night.
Everything else is the same as MGMini. The device:
In general, buyers tend to say that MGMini Lite is the way they’re able to convince parents to use a medical alert system, as it doesn’t look like a medical alert. For example, tgiese57 on Reddit says:
Finally settled on the Medical Guardian MG mini lite. […] This one kind of looks like an Apple Watch with absolutely NO watch functionality but I told her it was this, something around her neck or we would have to have her microchipped. So far, battery life is good. They have had app issues so over the weekend so I had no idea how much she walked and today it said she walked 14,604 steps. But I can see where she is and so can the company and I haven’t seen any weird GPS readings showing her 150 miles from her house. […]
tgiese57
If you decide to order MGMini Lite, keep in mind that the company provides XL bands for bigger people, but some users report the larger band may still feel tight depending on wrist size. So, check if it will fit the wearer before ordering.
| Main features | MGMove |
|---|---|
| Lowest price | $38.95/mo |
| Equipment fee | $199.95 |
| Connection type | AT&T |
| Battery life | Up to 24 hours |
| Water-resistant | |
| GPS tracking | |
| Activity tracking | |
| Fall detection | ($10/mo) |
MGMove is Medical Guardian’s smartwatch.
It’s a sleek device that looks more fashionable and comes with some helpful extra features, making it great for seniors who are more tech-savvy.
In addition to an SOS push button, the user can also read and send messages, check the weather, count steps, track activity, and get reminders directly from their watch.
Keep in mind that the reminders and built-in messaging are paid separately and cost $5 per month.
Like all other devices, MGMove also comes with two-way communication, allowing wearers to speak with the care agents directly from the smartwatch, although some users have reported that it’s a bit hard to hear the agent.
Something we really like about it is that you don’t need a smartphone for the watch to work.
Unfortunately, the battery only lasts for up to 24 hours. In other words, the user will have to remember to charge their watch every day. At least, the charging cradle charges wirelessly, so you only need to put the device on top of it.
It’s also important to mention that the smartwatch comes with several audio cues to let you know when the battery is low or when it’s charging correctly.
Users find MGMove to be a fine smartwatch. The only issue is the constant recharging that can be forgotten by parents, and that they won’t have a device while the watch is in the recharging station. However, this is a common drawback across all medical alert smartwatches – not a fault unique to MGMove.
scherster wisely says on Reddit:
The issue with smart watches is that our parents are not used to a watch that needs daily charging. They either forget to charge it, or forget to put it back on. As their cognition slips, these new habits are the first to go. […] I personally believe a monitored alert system is most effective. […]
scherster
MGMove is water-resistant, so you can use it in the shower or the rain, and you can add fall detection for an extra cost.
Compared to other smartwatches, MGMove stands out for providing more features while remaining easy to use and for connecting to the caregiver app, MyGuardian.
Here’s a quick overview of what Medical Guardian device you should choose, considering the user’s needs:
Medical Guardian accessories are particularly useful for users who go with the MGHome system. The list of available extras includes:
Elite 911 is a simple, mobile device with two-way communication that connects you to 9-1-1 with the press of a button.
| 24/7/365 monitoring | |
|---|---|
| Medical monitoring | |
| 2-way communication | |
| Fall detection |
Medical Guardian's average response time is around 10 seconds, which is way below the competition. For example, Lifeline averages around 25 seconds, whereas Life Alert takes almost 2 minutes.
The company doesn’t outsource anything, and its service quality is backed by certifications from UL laboratories and the Department of Defense.
All operators are 911/EMT trained professionals who are ready to assist in any case of emergency in multiple languages.
Plus, customers have the option to customize their emergency contact list by deciding the notification order of friends, caregivers, and designated doctors.
In short, a press of the emergency button is all it takes to ensure that help is on the way, while the caring monitoring agent will maintain the call, keeping the senior calm through the two-way communication system.
All Medical Guardian systems offer access to an online hub that’s also available as a mobile app.
Here, customers can easily manage their billing information, get in touch with their care circle, change their emergency contact information, and more.
Additionally, seniors can organize their day with MyGuardian, as it allows them to schedule doctor appointments, activity reminders, and tasks.
Loved ones also benefit from installing MyGuardian on their smartphones.
The app features recurrent system statuses and reports for extra peace of mind, such as letting you know whether the device has been working properly in the last few days, and its location.
Plus, OnGuard Alerts keep everyone in the care circle updated with email and text messages in the event of an emergency.
We found ordering a Medical Guardian device a piece of cake. The customer service team helped us select the best equipment and monitoring method for our personal needs.
The company ensured that our profile was carefully filled in with contact details for preferred doctors, emergency services, family members, and, in the case of non-emergency situations, other caregivers.
At-home devices just need you to plug the central control unit into the power outlet and landline. Obviously, this isn’t necessary for the wireless device.
Once the system is connected, all you need to do is simply test the system by pressing the alert button, which connects you to the control center for verification.
For mobile devices, it’s even easier. You only need to charge them, test them, and they’re ready to go!
| Activation fee | |
|---|---|
| Lifetime price guarantee | |
| Free spouse monitoring | |
| Free shipping | (annual subscription) |
Medical Guardian offers various subscriptions that don’t force you to commit to long-term contracts thanks to the monthly, quarterly, and annual plans.
There are no hidden fees either, but keep in mind that ordering extra help buttons or other add-ons (such as fall detection or a wall button) will slightly increase your monthly fee.
The cherry on top is that Medical Guardian offers prorated refunds on any unused month when canceling the service.
Even though the monthly payment plan allows for more flexible management of your chosen medical alert service, opting for a longer period has its advantages too.
The annual plans save you about 10% and come with other benefits like free shipping and a free lockbox.
The service is available to be ordered online or upon requesting a free quote, which lands you a special bonus offer.
You can also give Medical Guardian a call at +1 (800) 863-8985 to receive a free quote and likely an additional benefit if you decide to order.
| 24/7 | |
| Live chat | |
| Phone |
Medical Guardian has been accredited by the Better Business Bureau with an A+ rating, and proves to be very prompt in handling customer requests through a wide array of communication channels.
Operators are available from 9 am to 8 pm (EST) on weekdays and from 9 am to 5 pm on Saturdays.
You can reach customer support via email, live chat, and over the phone. During our testing, we contacted Medical Guardian via live chat and received a reply from an agent in just a few seconds.
The website itself is also a great source of information, with the option of receiving more detailed recommendations in a free brochure.
Alternatively, you can send the company’s support team a Facebook message or a Tweet.
Medical Guardian's homepage also contains useful introductory videos about the system, setup, and service itself.
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Medical Guardian is a leading force in life alert systems, and it ensures a strong position by constantly renovating its service and equipment.
The company provides a fast and responsive monitoring service and stellar medical alert devices.
Each device boasts different specifications, catering to seniors with a wide range of lifestyles and activity levels.
Even though Medical Guardian lacks additional equipment that is typically appreciated, such as environmental detectors, the highly advanced devices make up for this absence.
Plus, since Medical Guardian works with competitive prices without shackling customers to a lengthy contract, it’s hard not to consider choosing this service.
Opting for a longer service even promises further benefits, such as a discounted rate and free shipping.
Yes, Medical Guardian is available in Canada. It provides service in all 50 American states, Canada, and Puerto Rico. On the downside, service quality in Canada may differ from that in the U.S., and the company may impose device restrictions.
Yes, Medical Guardian is BBB rated – and with stellar A+! The company is accredited since June 2009, and it scored a 4.12 out of 5, which is a summary of the BBB rating and a handful of reviews.
Medical Guardian is located in Philadelphia, Pennsylvania. The full address is 1818 Market Street, Suite 1200, Philadelphia, PA 19106.
Yes, Medical Guardian continuously offers promo codes. You can visit our Medical Guardian offers page to find the latest promo or go to the company’s website through our affiliate link.
People seem to agree that Medical Guardian's customer support staff are kind, patient, and willing to hear customers out. However, it’s slow when it comes to resolving problems. There have been complaints about the company for not handling refunds and cancellations in an efficient manner, leading to unwanted renewals and pending payments. Other complaints touched on the subject of ‘too much marketing’ and not informing people about the potential flaws in the fall detection system.
Medical Guardian' medical alert systems provide 24/7 assistance in and out of the home in the event of an emergency. The discreet devices come with GPS tracking, optional fall detection, and two-way communication to provide much-needed reassurance for seniors and their loved ones.
No, Medical Guardian is not covered by standard Medicare (nor any other medical alert systems). However, some plans may cover device costs, so we recommend checking with your specific Medicare provider.
While it’s possible to find Medical Guardian in many major pharmacies and online retailers, we recommend you head to Medical Guardian's website to get the most appropriate service. To access Medical Guardian's personalized service, call +1 (800) 863-8985.
We’ve reviewed over 25 medical alert systems and spent thousands of hours researching medical alerts, senior health, and senior security.
All our reviews are unbiased and transparent – our partners choose us to get honest feedback from experts that our readers can trust.
Whenever possible, we get hands-on testing of the devices. When we can’t, we analyze hundreds of verified user reviews to ensure our recommendations are accurate and truly helpful.
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