Nextiva Reviews

Nextiva is home to everything users may need from a VoIP system – and more.

It provides unlimited calling, virtual faxing, and business SMS for the U.S. and Canada, alongside various tools designed to push your company’s communication to the next level.

Unlike its competitors, Nextiva allows you to have conference calls with unlimited participants and comes with peer-to-peer video calling, making it an excellent tool for internal communication.

Users can also benefit from call queueing and a multi-level auto-attendant. The IVR is easily set up in Nextiva's voice portal, where it’s possible to find all the management settings needed.

We especially liked the addition of conversational AI tools that allow callers to use their native language to describe why they’re calling, which adds a personal touch to the standard recorded menu.

The platform also makes it easy to stay on top of your analytics. Admins can check reports for calls, users, locations, and more.

Nextiva provides users access to call history, such as call reach, duration, and the team member responsible for it.

Compiling it into useful and comprehensive call reporting, the provider ensures managers always have access to enough information to make data-driven decisions.

It’s not possible to be one of the best virtual phone systems in the industry without strong call handling capabilities.

In addition to the essentials (call transfer, hold, mute, and forwarding), Nextiva offers several advanced features to make your phone system as efficient as possible.

The platform provides a directory where making calls by dialing contacts’ names, adding customizable hold music, and asking for professionally recorded messages is possible.

As an added bonus, everyone has access to voicemail, so no need to worry if a call is made outside business hours.

The virtual phone system notifies users via SMS every time a new voicemail message arrives, and the recording (as well as its transcription) is automatically sent to users’ inboxes.

For those who want physical phones, Nextiva provides a decent array of options, going from desk and cordless to conference phones. In addition to supporting its native hardware, we like that Nextiva also supports devices from other providers, such as Yealink.

Still, it’s important to note that these aren’t included in the subscription and need to be purchased separately.

Nextiva's browser dashboard is reserved for administrative activities.

This is where managers are able to add new users, edit their profiles, assign an extension, and import company data through a CSV file or by integrating with QuickBooks.

It’s also possible to manage locations, phone numbers, and devices, as well as set up advanced routings, such as call groups, auto attendants, and call flows.

Users on Enterprise can also access some quick automations.

The admin console is quite extensive, and it allows for all types of configurations, which we found a bit overwhelming and more difficult to configure when compared to competitors.

So, VoIP beginners may have a hard time setting up all the necessary configurations. Fortunately, help is just a button away, and there are a few built-in tutorials to get you started.

For call handling, users must either get the desktop or the mobile app.

Nextiva is available for Windows, macOS, Linux, Android, and iOS.

Unlike the admin dashboard, the apps have a minimalist design, and we found them way easier to navigate.

Nextiva provides both local and toll-free numbers at zero cost, which are included in most of its plans except for Small Business Core.

The service offers unlimited inbound and outbound calls inside the U.S. and Canada, with local number support for all 50 U.S. states and 4 Canadian provinces (Ontario, Quebec, British Columbia, and Nova Scotia).

Unfortunately, international and vanity numbers aren’t an option.

However, users can still call internationally by paying a fixed rate for each specific country.

Managers with access to the admin portal can assign a flexible forwarding service known as Nextiva Link to specific users. If these users have a toll-free number, they are unreachable by international callers.

When it comes to toll-free numbers, a selection among all the 800 prefixes (including true 800) is available. These have a monthly allowance of 1,500-12,500 toll-free minutes, depending on the plan.

It’s possible to port your number to Nextiva (even if you have a vanity phone number). The process is completely free, but you’ll need to have a Nextiva subscription beforehand, which means you have to pay both your current provider and Nextiva during the porting process.

Nextiva has both iOS and Android apps, which allow users to automatically import their mobile contacts from their phones, receive calls, and exchange SMS.

We found the interface to be organized and intuitive.

Nothing is restricted or limited with the mobile app, which is great for those seeking to use the platform while out and about.

Nothing is restricted or limited with the mobile app, which is great for those seeking to use the platform while out and about.

It’s possible to edit and create groups, review call history, listen to voicemails, make calls through its softphone, and much more.

Users can also change their availability, and the mobile app comes with a ‘do not disturb’ button under the settings menu, which is perfect for outside working hours.

We felt that the mobile browser version of the admin console doesn’t provide as smooth an experience, but it’s still useful if necessary.

It’s important to mention that the integrations for the cheapest plan (Core) are mostly add-ons.

It was pretty confusing to understand which prices were correct, as the website has different prices depending on the page you’re on.

Nextiva splits its plan offerings into Small Business (up to 100 users) and Enterprise (over 100 users).

Under Small Business, there’s:

• Core: Starts at $15 per user per month and provides voice, video, and SMS features, unlimited calling within the U.S. and Canada, call routing, basic integrations, and more.
• Engage: Starts at $25 per user per month and adds web chat, toll-free number and minutes, and advanced reporting.
• Power Suite CX: At $75 per user per month, it provides more comprehensive features, best suited for sales and service teams.

There isn’t a free trial, but businesses can request a free demo to understand how everything works and then test it themselves risk-free through the 30-day money-back guarantee.

Bigger companies that go for an Enterprise subscription can choose among Essential, Professional, or Premium.

The first option goes for as low as $75 per user per month.

For the other two, you’ll have to request a quote.

Email, live chat, and phone support – there are plenty of channels through which users can get in touch with Nextiva's customer support 24/7.

While testing, we found the live chat agents to be helpful and responsive, making sure none of our questions were left unanswered.

With a comprehensive support portal filled with tutorials, step-by-step guides, and FAQ, it’s also simple to find answers without having to reach out to customer support.

Additionally, Nextiva is active on Facebook, X, LinkedIn, and YouTube. Plus, it hosts a blog with plenty of tips and tricks regarding the software, along with industry-relevant topics.

The admin panel can be overwhelming, which could create a steep learning curve for those who aren’t familiar with this kind of software.

Still, the desktop and mobile apps are fairly intuitive and easy to navigate, so regular users won’t have any problems with the platform.

While it doesn’t offer international numbers, it’s straightforward to use the local and toll-free numbers to call internationally at a fixed rate for each desired country. Plus, several innovative features, such as conversational AI, make the software worth every penny.

Make sure to book a demo to get to know Nextiva before taking the plunge, and remember that the first month of use is protected by a 30-day money-back guarantee.