Daniel C.
&
Micaela A.
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Verified by
Mary P.
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Last updated:
July 14, 2024
— User Reviews
(10)
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As one of the most popular virtual phone systems on the market, Nextiva has stayed on top of the latest trends since its launch in 2008. Consequently, the provider has consistently developed its product over the years to ensure the best possible quality and user experience.
As a result, Nextiva has developed a comprehensive solution with a 99.99% uptime guarantee. Being available on both desktop and mobile, Nextiva goes beyond its duties as a virtual phone system and integrates other advanced features into its software.
In addition to serving as a task management software and team communication solution, the platform also offers AI features designed to enhance business efficiency and user experience.
Even though Nextiva’s prices are a bit high, plans can start at $17.95 per user per month with a yearly subscription and maximum amount of users available. This translates into 30% off the regular rate.
While Nextiva doesn’t offer a free trial, users can still test the platform without risk by taking advantage of its 30-day money-back guarantee. Plus, a free demo of the service is easily accessible on the website.
Nextiva is home to everything users may need from a VoIP and more. It provides unlimited virtual faxing and business SMS, alongside various tools designed to push the company’s communication to the next level.
Unlike its competitors, Nextiva allows you to have conference calls with unlimited participants and comes with peer-to-peer video calling. This is excellent for internal communication, as team members have the freedom to make all types of calls.
On top of that, Nextiva also offers a collaboration and video package as an integral part of its services. Allowing users to communicate via chat or video call, the platform provides a task management tool, with several different handy features for users to stay on track of their workload all in one place.
Call queueing and a multi-level auto-attendant are also at users’ disposal. The IVR can be easily set up in Nextiva’s voice portal, where it’s possible to find all the management settings needed.
The addition of conversational AI tools that allow callers to use their native language to describe why they’re calling is an added personal touch to the standard recorded menu.
Nextiva also provides users access to all call history, such as call reach, duration, and the team member responsible for it. Compiling it in useful and comprehensive call analytics, the provider ensures users always have access to enough information to make data-driven decisions.
It’s not possible to be one of the best virtual phone systems in the industry without strong call handling capabilities. Nextiva offers all of the essentials: users can transfer, hold, mute, and forward calls seamlessly.
Moreover, the platform provides a directory where making calls by dialing contacts’ names, adding customizable hold music, and asking for professionally recorded messages is possible.
Users don’t need to worry if a call is made to the business’s line when no one’s at work, as everyone can access voicemail. The virtual phone system will let users know every time a new message arrives through an SMS notification, and the recording (as well as its transcription) will be sent to users’ inboxes automatically.
For those who want physical phones, Nextiva provides a good array of options, going from desk and cordless to conference phones. Still, it’s important to note that these aren’t included in the subscription and need to be purchased separately.
Nextiva’s browser dashboard is reserved for administrative activities. This is where managers are able to add new users, edit their profiles, and assign an extension. It’s also possible to manage locations, phone numbers, and devices, and set up advanced routings, such as call groups, auto attendants, and call flows.
The admin console is quite extensive, and although it allows for all types of configurations, it’s not the easiest to use. Someone who’s not familiar with management will have a hard time understanding everything and configuring all the necessary settings. Fortunately, help is always just a button away, and there are a few built-in tutorials to get you started.
For call handling, users must either get the desktop or the mobile app. Nextiva is available for Windows, macOS, Android, and iOS. Unlike the admin dashboard, the apps have a minimalist design and we found them easy to navigate.
Nextiva provides both local and toll-free numbers at zero cost, which are included in its plans. With local number support for 39 U.S. states, the service offers unlimited inbound and outbound calls inside the U.S. and Canada.
Unfortunately, neither local international numbers nor vanity numbers are an option. However, users can still call internationally by simply dialing the desired country code and number and accepting a fixed rate charge for each specific country.
When it comes to toll-free numbers, a selection among all the 800 prefixes (including true 800) is available, with a monthly allowance from 1,500 to 12,500 toll-free minutes.
Porting already existing numbers is also possible. While the process is completely free, users need to have a Nextiva subscription already beforehand, which means they have to pay both their current provider and Nextiva during the porting process.
Nextiva has both iOS and Android-optimized apps, which allow users to automatically import their mobile contacts, receive calls, and exchange SMS. With an organized and intuitive interface, nothing is restricted or limited with the mobile app, which is great for those seeking to use the platform while out and about.
It’s possible to edit and create groups, review call history, listen to voicemails, make calls through its softphone and keypad, and much more. Users can also change their availability, and the mobile app comes with a ‘do not disturb’ button under the settings menu, which is perfect for outside working hours.
Nextiva takes a tiered approach to integration. Its basic plans offer standard integrations, such as Google and Outlook, and by scaling up, users have access to more advanced software, such as CRM and payroll.
Even though Nextiva has a built-in CRM and team communication platform in its software, making other providers compatible shows commitment to user experience and satisfaction. With the top-tier plan, Enterprise, users can access all 19 available third-party app integrations.
Three different subscriptions are available with Nextiva: Essential, Professional, and Enterprise.
The cheapest plan, with prices starting at $17.95 per user per month, provides a basic set of VoIP features. For this price, users get unlimited calling within the U.S. and Canada, a free local and toll-free number, 1,500 minutes’ worth of toll-free calls, and access to all devices and most features.
For those who want to take advantage of unlimited business SMS, advanced collaboration features, and multi-level auto attendant, a Professional account may be the best option, with prices starting at $21.95 per user per month.
Finally, the Enterprise subscription provides an impressive 12,500 toll-free minutes, supports unlimited audio participants in conference calls, voicemail transcription, and it’s the only plan that has call recording capabilities – all this for as little as $31.95 per user per month.
It’s important to note that prices get cheaper when opting for longer plans and higher numbers of users. Choosing the maximum amount of both variants can get users a discount of up to 30% off the regular price.
While no free trial of the platform is available, users can still experience Nextiva’s virtual phone system before committing by getting a free demo of the software. In addition, a 30-day money-back guarantee is offered so that even when subscribing, users have time to test out the platform completely without any risk.
There are plenty of channels through which users can get in touch with Nextiva’s customer support. Ranging from email and live chat to phone support, the provider ensures users have someone to answer their questions 24/7.
While testing, we found the live chat agents to be helpful and responsive, making sure none of our questions were unanswered.
With a comprehensive support portal filled with tutorials, step-by-step guides, and FAQ, it is also simple to find answers without having to reach out to customer support. Nextiva is also quite active on Facebook, X, LinkedIn, and YouTube. Plus, it has a blog with plenty of tips and tricks regarding the software, along with industry-relevant topics.
Nextiva ticks all the boxes of needs from a VoIP provider, adding in some extra benefits as well. With a built-in task management platform and team communication booster, we found it incredibly helpful how this platform centralizes and streamlines workflows.
Unfortunately, we felt that the admin panel is hard to grasp, which could create a steep learning curve for those who aren’t familiar with this kind of software. Still, the desktop and mobile apps are fairly intuitive and easy to navigate, so regular users won’t have any problems regarding this.
While it doesn’t offer international numbers, it’s straightforward to use the local and toll-free numbers to call internationally at a fixed rate for each desired country. Plus, several innovative features such as conversational AI make the software worth it.
With prices starting at $17.95 per user per month, it’s possible to get a discount of up to 30% by opting for yearly plans and 100+ users. In fact, the more users, the higher the discount applied.
Even though no free trial is available, testing out Nextiva before fully committing is still possible due to its 30-day money-back guarantee. In addition, it’s easy to request a free demo of the product on the provider’s website.
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Read this before signing a contract with Nextiva!
Be sure to read the fine print and be warned – I do not recommend signing a contract with Nextiva! As a small business owner, I would highly recommend sourcing another digital phone provider that delivers reliable phone service, easy to reach tech support, plan flexibility, competitive pricing and most importantly, the option to cancel if the service does not function properly or meet your current business needs.
Almost immediately after switching to Nextiva, we regretted our decision. When originally comparing phone providers, we now realize our first warning sign should have been Nextiva’s sales department pressuring us into a 3-year contract by offering a date sensitive promo on monthly rates.
When we first began using Nextiva, all our locations had significant issues with call quality. Our team had trouble logging into Nextiva’s online platform and the call audio was so poor that we couldn’t hear many customers through all of the static. Daily calls to Nextiva service were often needed for multiple team members at multiple locations. Beyond customers lost and team hours wasted, even calling Nextiva’s tech support was made more difficult since anyone calling tech support was required by Nextiva to be an account admin.
Key members of our leadership team have been constantly burdened with Nextiva service issues and have spent countless hours attempting to troubleshoot Nextiva’s problematic platform on their own since calling and emailing support seldom yielded any resolution. In addition to countless leadership hours wasted on internal troubleshooting, our company has initiated hundreds of support requests over our first 2 years of service with Nextiva. Nextiva’s service never improved for us during these years, so we have no hope that it will improve anytime soon.
During the COVID pandemic when our locations were closed for several months, including some which never reopened, Nextiva would not offer any assistance by pausing monthly fees or even reducing the number of lines in our contract. We were forced to pay for services that could not be used during an unbelievably difficult time for small businesses. Except for Nextiva, all our other service vendors were flexible.
Nextiva has been a constant source of frustration for our team, and we feel this has very likely contributed to employee burn out. I personally experienced many of the same call quality issues and stopped using the platform because it was so infuriating. Poor call quality has also likely contributed to irreparable damage to our brand as customer calls are so frequently dropped or missed due to Nextiva’s problematic online platform and phone app.
To summarize: we are locked into a 3-year Nextiva service contract with no apparent accountability from Nextiva in terms of service and call quality. We are still 1 year from being free of Nextiva, yet all 3 years have been a complete waste of money and team resources. YEAR 1: consistently terrible call quality and tech support. YEAR 2: multiple lines could not be used for most of the year due to COVID, then Nextiva’s phone service was even more problematic with our remaining team members working from home to keep our business alive with a heavy dependence on the phone. YEAR 3 is just beginning and we can’t move away from Nextiva fast enough, yet we are being forced to pay out for the last year due to an unfair contract that has no remedy for Nextiva service not functioning properly. Please don’t make the same mistake we did and get trapped by Nextiva!
I have constant problems , they don’t seem to ever figure out! This phone is supposed to ring in my office and to two cell phones simultaneously and if none of the 3 phones answer then its supposed to go to voicemail. I have 4 lines and 3 out of the 4 never work right. Either they only ring once in the office or never rings the phones at all. sometimes the voice mail never picks up. Its always something. I have know idea how many calls I have missed. I test the lines with friends all the time and they never work correctly. I call support and they test and everything works fine. Something weird going on
Nextiva phone service has been excellent and comes with more benefits than we could ask for. While there are a handful of companies out there that provide good phone service, I think it is the Nextiva customer service that was really the big seller for us and what makes us feel so confident with our phone service. Not only do real people answer the phone right away, but they are so friendly and helpful and genuinely want to make sure you are happy with the service and that everything is at the level you want it to be. It has always been said that employees make a business and with this company it really holds true! Those support reps are well trained and are awesome! Very comforting to know you have them there whenever you need.
A this point I really disapointed.
They have lost papers, delayed a porting due to these lost papers.
Turns out they had everything they needed from the beginning, suprise.
Then time for the porting comes around and they can’t set up the system like I requested 2 months ago and tell me there will be additional charges to get it set up like that.
So at this point I’ve paid for 2 months of service (over $400.00) and still do not have service.
Quite a racket they have going if you ask me, take your money and act like everything’s going fine for a month or so, take a second payment then tell you sorry, we are going to need more money.
We have been with nextiva for over 8 years, no matter what other people tell you their customer service and support is the worse i have ever experience, they are rude and not professional and never resolve any issues what so ever….but only ask you more and more questions in an effort to exhaust you.
call quality is good yet more than a few calls do not make it to the end destination (only about 80% of the time it works).
when comes to the registering a phone over the pbx, there is always a delay when talking which makes it useless.
the only good 2 features, which are must common to ever provider and are basic, call forwarding and auto attended, but what kind of a provider would you be without these basic feature…..all in all, we are not satisfied with there service and cannot and would not recommend them.
I use their phone, fax and call answering tools for the office. Benefits have been no more phone bills, and a more reliable service. It has reduced large overhead costs from the local phone company. Love our cool auto attendant! Voice to email has been an unexpected bonus that has improved my company’s efficiency.
So many VOIP services but none have compared to the price and quality i received from Nextiva. If your system is set up properly, you will have a cost-effective, reliable and great alternative to your expensive landline. If you need a phone that you can plug in and have a rep hold your hand through the process, this is the company for you. Be patient because once it is set up, you will have a wonderful service with awesome features. Nextiva’s online support is also fast and the reps are thorough in their answers, no canned responses; these guys actually give you answers that help you.
I am the owner of a small business, with locations in various parts of the U.S. and two in Canada. I needed all my locations to have the same toll free number, with different extensions. I tried getting this from another VoIP provider and it was a disaster. We used their service and phones for 12 days, but phones were only actually operable for a few hours in those almost 2 weeks. Nextiva offers a full service solution for business in the most cost effective packages. Their features are second to none. We would never use another service for our business phones again. Their customer service is wonderful. We experienced an issue with one of the phones in one of the satellite offices and the Nextiva tech support walked my employee through every step to restart and plug everything back in to get the correct IP address. It all took maybe forty-five minutes and the phone was back up and running. I’m extremely pleased that I made the decision to go with Nextiva.
Nextiva is hands-down the best VoIP company on the market. When I started my business, I needed to be able to record calls and all the other companies just charged too much. I didn’t even know that I could access real-time call records and direct my calls to other numbers.
I can’t tell you how many times I’ve needed to use those services, which are all included in an affordable package with Nextiva.
The call quality is also great on Nextiva and if you have any issues, they are quick to sort it out. The tech support is really spot on – helpful, friendly and efficient. If you have issues, they will take time to understand exactly what is wrong and they are always courteous.
I will definitely stick with Nextiva, even if another company offers the same service for cheaper, simply because I know and trust Nextiva.
Having been a Nextiva customer now for over a year, I came to this website from Google and wanted to share some feedback regarding my experience with Nextiva. The simplicity of the service combined with the price makes it tough to beat. I’m sure prices for phones and service will go down over time but considering how Comcast wanted to charge me $65 per month per line and I’m no paying $20 per line and getting more features, Nextiva really is a no brainer. They get my full recommendation.