GoTo Connect Reviews

It’s not every day that we come across as extensive a virtual phone system as GoTo Connect. In addition to offering all the call handling and management tools you could ask for, the platform also comes packed with features for team communication and seamless customer support.

GoTo (formerly LogMeIn) is known mainly for its spectacular web conferencing software GoTo Meeting. So, it’s not surprising that GoTo Connect offers excellent video conferencing tools. It supports up to 250 participants and 25 live webcams simultaneously and comes with advanced features like breakout rooms. But online meetings are overkill when you only need to solve a minor problem or ask a quick question. That’s why the software also offers team messaging and audio conferencing.

If your business still uses fax as a communication channel, you’ll be happy to know that GoTo Connect provides online faxing. Although this feature won’t replace a full-blown online faxing service, it does allow you to send and receive faxes via email, eliminating the necessity of a fax machine.

Companies looking for a contact center solution can get a reliable one with GoTo Connect by getting this as a separate add-on or subscribing to the Premium plan. This provides all the necessary tools to run an effective call center, including the Supervisor Dashboard, real-time queue updates, and the ability to listen, whisper, and barge calls.

Other extras you can add to your account include Business Continuity, which ensures you can dial internal extensions and emergency contacts when there’s a service disruption, and Software-Defined Wide Area Network (SD-WAN) for improved network quality.

Call handling

Call handling tools are the bread-and-butter of any virtual phone system. Not even all the extra features in the world can make up for a faulty call handling system. But with its user-friendly dashboard and extensive set of call handling tools, GoTo Connect is anything but faulty.

All the usual suspects are there – forwarding, transferring, and parking calls is possible without leaving the conversation tab. More importantly, the service allows for hot-desking, an affordable way to have agents available around the clock. But if your company has a set schedule, admins can set up working hours and decide what to do with after-hours calls. One option is to send callers directly to voicemail, which you can later listen to in the app, or to configure the software to send the voicemail audio file or transcript to your email.

Business owners with a high volume of inbound calls will be happy to know that GoTo Connect comes with call queues from the get-go. Depending on your preference, you can either have them go through an auto attendant recorded greeting or listen to on-hold music. The platform comes with default audios for both, but you can also upload your own recordings and audio files.

Phone system management

The simplicity of GoTo Connect’s phone system management is one of its biggest strengths. While some competitors make this process overcomplicated, GoTo Connect’s user-friendly admin dashboard makes it easy to add new users, assign them numbers, and tweak the most important settings.

But just because most configurations only take a few minutes to set up, doesn’t mean they aren’t comprehensive. For instance, the ring groups utility has several options, allowing you to configure it to your heart’s content.

What surprised us the most was how easy it is to manage call routing – especially when creating a dial plan. Right off the bat, the software already has several premade call-routing trees, including a simple auto attendant. Of course, you can start with a blank canvas and create your own dial plan from scratch. There are over 20 options to play with, divided into three colored categories. These colors make it easy for you to get an overview of your call routing. Plus, since the feature is drag-and-drop, it’s incredibly intuitive.

By taking advantage of Zapier, you can increase the number of integrations available to more than 4,000 apps. This lets you build a more personalized virtual phone system, allowing you, for example, to send automatic text messages or create subtasks in a project management platform after taking a call. Those who want tailored integrations with their system can use GoTo Connect’s API found in the developers’ dashboard.

GoTo Connect‘s pricing follows the industry norm. All plans are billed per user, and the unit price decreases with the number of people added to the subscription. There are three different plans – Basic, Standard, and Premium – that come with an annual or monthly billing cycle. As usual, the longer you commit, the less you pay per month.

Bear in mind that the Basic subscription is usage-based. So, you’ll have to pay for every inbound and outbound call. GoTo Connect offers unlimited calling to over 50 countries from the Standard subscription onwards. Considering that Basic starts at $22 per month per user and Standard at $26, most companies will get better value for money with the more expensive subscription. Meanwhile, the Premium plan provides more advanced features, including call center tools. GoTo Connect also has a wide VoIP phones catalog, which we highly recommend browsing if you want to have a phone on your desk.