VirtualPBX is a versatile VoIP provider offering solutions tailored to businesses of all sizes, from startups to enterprises. Much like a skilled conductor leading an orchestra, synchronizes users’ communication channels, such as calls, texts, and support, into perfect harmony. This cloud-based VoIP provider excels in offering advanced communication, meeting the needs of modern businesses. With team collaboration tools and comprehensive professional features like team management and detailed call reports, prioritizes flexibility, scalability, and an easy-to-use platform.
Known for its flexibility and wide range of features, its plans start at per month, and users can get a discount of up to off compared to monthly rates. Plus, with its -day money-back guarantee, users can test out the software completely risk free.
Up to 20% discount with yearly VirtualPBX subscription
Sign up to a yearly plan and get a discount of up to 20% off monthly rates.
At its core, VirtualPBX provides a comprehensive all-in-one platform with standout tools beyond traditional calling. Including an advanced call-forwarding tool, direct invalid dialing (DID) hot desks, and a variety of device options, VirtualPBXadapts easily to unique workflows, making it easy to handle high volumes of calls while maintaining excellent customer service.
Not to mention that VirtualPBX subscriptions provide access to VirtualText Forward, which guarantees that users get inbound texts directly in their email inbox so that no detail is missed. For team collaboration, audio and video conferencing tools are built in, facilitating meetings that enhance productivity without the need for additional software.
The extent of the VirtualPBX feature suite is evident in its balance of advanced tools and user-friendly design. From voicemail transcription to customizable greetings, the platform provides businesses with the tools to stay professional and efficient.
Dashboard
Feature codes
Onboarding and analytics
The provider takes onboarding to the next level with a live, personalized approach for its Pro plans and up. From the moment we signed up, the team worked closely with us to configure the account to our specific needs. Higher-tier plans also include a white-glove configuration, meaning that VirtualPBX handles every aspect of the setup, and users don’t need to lift a finger.
In addition, VirtualPBX offers multiple tiers of analytics. ‘Insights’ delivers detailed information about performance metrics, such as average wait times, call resolution ratings, and details on incoming and outgoing calls. The interface is customizable, with drag-and-drop options for each widget, and includes several report templates that users can choose from.
The advanced reports, which include call tagging features and several templates for users to choose from, combined with Insights, enable teams to track their service levels and make data-driven decisions.
Providing advanced tools like call queuing, skills-based routing, call recording, and monitoring, VirtualPBX ensures users have everything they need to guarantee high-quality calls and agent training. Whether a small team or a large enterprise, its call features help businesses optimize support processes, enhance productivity, and deliver a superior customer experience.
Call handling
VirtualPBX equips businesses with powerful tools to efficiently manage incoming and outgoing calls. With customizable auto-attendant menus and DID, users can direct callers to the correct department or individual without manual intervention, giving businesses a more professional edge.
Features like call forwarding and extensions ensure seamless connectivity. Plus, VirtualPBX's Follow Me Calling enhances this by routing calls to multiple devices, so important calls never go unanswered.
Greetings
Music
Office hours
Virtual receptionist
Users can also set up call scheduling to define how and when calls are handled, allowing for after-hours routing or prioritizing specific contacts. For added control, VirtualPBX offers call blocking to manage unwanted communications and voicemail management to keep track of missed calls with ease.
Personalized greetings, holding music, andan intuitive address book further enhance the user experience, making it easy to engage with callers while maintaining an organized system.
Phone system management
As with most quality VoIP providers, VirtualPBX's interface is straightforward and contains everything users need in an organized way. However, during testing, we found that the dashboard was a little slow and often took a while to load.
Caller ID numbers
Users
Groups
Still, the dashboard lets users control every aspect of their virtual phone system. From adding new users and numbers to configuring call routing and voicemail, the intuitive dashboard simplifies even the most complex tasks.
VirtualPBX allows for the customization of users and groups associated with the admin’s network, although manually adding them one by one can take some time. Nonetheless, several different devices can be added to the network, with caller IDs and voicemail boxes customized for each one.
Team members can be invited via email to the different accounts. After that, they can access their own separate subaccount with different voicemails, call history, extensions, and contacts. The clean design of these management tools makes navigating and customizing the VoIP easy, even for those without technical expertise.
Phone numbers
Numbers/fees
Setup fee
True 800 number fee
$30
Vanity 800 number fee
$30
Toll-free number
Included
Local, 800 transfer fee
International virtual number
Varies by country
Number porting
Cancellation fee
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VirtualPBX offers a wide range of phone number options. Whether users are looking to establish a local presence or focus more on an international clientele, this provider has them covered with local, toll-free, and international numbers readily available.
For those who already have an established number, VirtualPBX makes the transition simple with its number-porting service. Users can quickly transfer existing phone or fax numbers without interrupting operations, allowing for a seamless switch to VirtualPBX's VoIP system.
Plus, the provider lets users add as many numbers as they want, making it a scalable solution for growing businesses. However, it’s worth noticing that these numbers also come with an extra price tag.
Add a number
Numbers
Migration
Mobile and device options
Ensuring users remain connected via its desktop and mobile apps,VirtualPBX has both a web phone and a softphone app. Both options offer a full-featured VoIP experience, but the latter has dedicated software for Windows, macOS, iOS, and Android. These tools allow for making and receiving calls, as well as managing voicemails and contact information through an intuitive and easily accessible interface.
In addition, VirtualPBX's mobile-friendly website allows users to manage their accounts, adjust settings, and even access a webphone from any browser. With reliable performance and user-friendly design, staying connected is simple and efficient.
Thanks to the platform’s universal device compatibility, users can also continue with traditional setups. The provider offers SIP desk phones and conference phones through its online store.
Desktop softphone
Web phone
Mobile call
Browser version
Platform support
Web app
Mobile optimized
macOS
Linux
Android
Windows
iOS
Integrations
One of s standout features is its ability to integrate seamlessly with various third-party appsand services, making it a versatile option for businesses with established workflows. Having webhooks to send real-time data from to external applications, automating and integrating the system with other platforms is a breeze.
Its compatibility with CRM platforms like Salesforce and HubSpot is particularly beneficial for teams looking to enhance customer relationship management and streamline sales processes. The system also integrates with popular cloud services such as Google Workspace and Microsoft 365, which allows for smooth collaboration and easy access to files and documents directly from those tools.
Integrations
Webhooks
Additionally, VirtualPBX also integrates with Zapier, opening thousands of doors and offering automation options for those who want to simplify repetitive tasks and create custom workflows without technical expertise.
Pricing
Flat-rate pricing
Included minutes
Unlimited
Extensions
Unlimited
Activation fee
Desk phones
Conference phones
Overage minutes
n/a
Additional lines
n/a
Included lines
1
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VirtualPBX offers a range of pricing plans designed to meet the diverse needs of businesses, whether users are startups or enterprises. The Starter plan costs only $9 per month and is an excellent entry point for small teams.
For growing businesses, the Pro plan, starting at $17 per month, adds advanced tools like call queuing, more integrations, and increased storage. It’s ideal for companies looking to enhance their communication systemsand boost productivity.
If users are looking for even more functionality, the Ultra plan may be the best option. Starting at $28 per month, it delivers premium features, even more storage, and priority support. This plan is perfect for users with significantly high demand.
also offers other services, such as contact center software, AirDial, and even a messaging platform that allows users to text back and forth. Since these services are not part of the company’s virtual phone system, they also come with their own price tag.
Users can get a discount of up to off monthly rates when opting for year-long packages. also offers a -day money-back guarantee, meaning that users can test the software completely risk free before committing to a subscription.
Accepted payment methods
Visa
Mastercard
American Express
Discover
PayPal
Wire Transfer
Check
Crypto
Customer support
Customer support
24/7
Live chat
Email
Phone
Community
FAQs
Video tutorials
Remote desktop
Blog
Facebook
Instagram
X
YouTube
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VirtualPBX ensures that users never feel unsupported by its comprehensive customer service options. Its knowledge base is packed with helpful guides, troubleshooting tips, and in-depth FAQs, making finding solutions to common issues easy. The company’s blog also offers valuable tips and best practices for getting the most out of the VoIP service.
For those needing more personalized assistance, VirtualPBX provides multiple ways to get in touch with its support team. Users can reach out directly through phone, email, or live chat, with a customer support team available 24/7 to resolve issues quickly and efficiently.
The company’s social media accounts offer another source of assistance and community-building. There, VirtualPBX provides updates for its platform and interacts with customers.
VirtualPBX stands out as a comprehensive virtual phone system solution, offering a range of features that cater to businesses of all sizes. Its flexibility in call handling, seamless integrations, and advanced softphone apps and web phones make it a powerful tool for any team.
The call features allow businesses to manage high volumes of customer interactions effectively. While it excels in providing an intuitive interface, s dashboard can be a little slow, and it can take time to open some tools.
Nonetheless, the platform’s ease of use and excellent customer support ensure that users can make the most of its capabilities with minimal hassle. With prices starting at , users can also get a discount of up to on annual plans. Plus, its -day money-back guarantee makes taking the software for a test drive completely risk free.
offers a well-rounded solution with a comprehensive feature set. It’s easily scalable, making it an excellent choice for those looking to elevate their virtual phone systems.
VirtualPBX FAQ
What is VirtualPBX?
VirtualPBX is a cloud-based virtual phone system. It offers a range of communication tools such as call handling, voicemail, video conferencing, and integrations with third-party platforms, all with the intention of making business communications easier to manage.
How does VirtualPBX work?
VirtualPBX works by routing calls over the internet rather than traditional phone lines. When signing up, you get assigned a virtual phone number, and the system handles incoming and outgoing calls, voicemails, and other features through a web interface or mobile app.
What's the primary benefit of using VirtualPBX?
The primary benefit of using VirtualPBX is its flexibility. It allows businesses to manage communications from anywhere with an internet connection, making it ideal for remote teams. It also offers scalable features that can grow with your businesses, meaning you always have a reliable VoIP provider, no matter the size of your business.
How much does VirtualPBX cost?
VirtualPBX's pricing highly depends on what plan you’re looking for, but its Starter plan costs as little as $9 .
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Very glad I committed to the VPBX-300 plan with Virtual PBX. I've been without a traditional phone line for three years (owning just an Android phone), but looked back at a few options to get a local number again. Now I'm using Virtual Pbx, got the free Voip phone and just started using their App. I'm sometimes getting a little stuck in all the features...
24/7 tech support is non-existent. I've tried calling outside their business hours and on holidays - no one answers. Don't bother leaving a message as it could take 2 days to get a response. That's not ideal when you can't make or receive phone calls at your business.
Good rates for international phone calls and easy handling of all the different call forwarding etc. The connections of the phone lines are stable, calls get forwarded quickly.
The free conferencing feature is nice to have and comes in handy, but isn't as advanced as say Webex or GoMeeting.
Being able to reuse our current office phones was a big one for us, and VirtualPBX offered us one of the best solutions in this regard. Hooking different people up to the system so they can set up their smartphone and office phone as they want works great and made all of our lives easier. The online faxing is a welcome extra to us since we never had a fax before but sometimes suppliers request us to send or our orders through fax.
I have the same complaint as Monica.
I have had the WORST experience with this company and will be switching in the next few days. Their support is TERRIBLE and has rarely given me a response with multiple support tickets opened. so I will be switching to some company named comvoice which seems like a little more money but their technical support ACTUALLY responds to people who have an issue.
My business has taken a hit with this poor service and I guess I blame myself for not doing the research first.
Goodbye virtual pbx
I've been with Virtual PBX for almost 4 years. As a small business owner, I truly believe they have helped me grow my business. I used another service before but they were lacking in technology and they were more expensive. These guys are top notch. I've recommended them to my brother (who's self employed) and to my best friend, who started a HVAC company.
Great product. Great service. I havent had issues with support. Its plug and play and simple to setup. No landline phones for two years now. VOIP is the only way to go!
We have been using Virtual PBX for our entire company for a couple of years now and my team would be furious if we had to go back to the days before Virtual PBX!
I have been very happy with VirtualPBX. I use their service for my business and enjoy the flexibility with features such as Follow-Me Routing, Outbound Calling, and Audio Conferencing. No matter where I am located around the country, I can rely on Virtual PBX to recreate my office on the go.
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