SaneBox Reviews

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Editor's Rating
Overall
Features
Price
Customer Service

Positives

• Powerful AI filtering
• Compatible with all email clients
• Free trial
• Wide range of tools
• Reasonable prices

Negatives

• No Android app
• Outdated interface

It’s nice to have a clean email inbox with no unread messages, but opening and sorting each one into relevant folders can be overwhelming and time-consuming. Thankfully, email organizers like SaneBox offer an easy way to remove clutter from inboxes and highlight messages that need immediate attention.

Founded in 2010, the company uses powerful AI to free inboxes from unwanted emails and spam. It does so without forcing users to download a separate program, as SaneBox can connect to one or more email addresses via its browser app.

The best part is that it’s straightforward to use, as users only need to check on SaneBox’s daily Digest reports to learn what happened in their inbox. What’s more, the company offers reasonable prices, a 30-day money-back guarantee, and a risk-free test period via a 14-day free trial.

Features

SaneBox’s primary goal is to separate distracting emails from relevant ones. It uses artificial intelligence to categorize emails in order of importance. While an AI examining private messages may sound alarming, there really is no cause for concern, as it only checks the data in the subject line and not the email’s content.

There’s no need to worry about switching email providers either since the software is compatible with any email client. An iOS app with push notifications is also available to quickly manage all email folders on the go.

In addition, SaneBox is incredibly user-friendly, as most folders are just a click away from the dashboard and straightforward to configure. That said, this is slightly overshadowed by the software’s outdated appearance.

Besides making email inboxes and folders more manageable, SaneBox is logically structured as well. The platform’s menu is easy to get used to, and it allows users to customize notifications.

Trainable AI Folders

Once an email account is added, the software’s AI moves unimportant emails and newsletters automatically to the folders SaneLater and SaneNews, respectively. But what makes SaneBox special is that it requires less of your input the more you use it, as the AI learns from its mistakes.

The first categorization may include several mistakes since the service isn’t familiar with the email account. As such, managing and training the software is up to the user initially. For example, moving messages received from important senders back to the inbox teaches SaneBox to keep them there next time.

Everything becomes smoother from then on, as the software will make fewer mistakes as time goes by. In fact, it’s enough to just check a summary of SaneBox’s activities via the daily Digest. By doing so, users can catch mistakes and teach the AI to update its algorithm. It’s also possible to share Digest results with someone via email, such as an assistant, so they may also spot errors as well.

The service also offers a trainable trash folder – SaneBlackHole – which sends all emails from an unwanted sender to the bin after you do it yourself the first time. Emails in this folder remain for seven days until they’re completely removed to ensure nothing is deleted by accident.

Meanwhile, SaneCC filters emails in which you are cc’d, so you can prioritize actionable items and read carbon copies later. On top of everything, SaneBox further increases email control with DIY customized folders that allow users to create folders for any category they want.

Lastly, a handy cleanup feature can be activated for every folder to archive or delete emails for good after a set period of time.

Power Tools and Snooze Folders

The impressive set of features SaneBox offers continues with the so-called power tools. While non-trainable, the folders do a great job at further organizing your inbox. For example, SaneNotSpam rescues and moves emails incorrectly marked as spam back to the inbox, while SaneNoReplies lets you know if someone hasn’t answered an email.

The software also offers snooze folders, which defer non-urgent emails. By snoozing messages for a specific period of time, users can focus on what’s more important without worries, as emails are transferred back to the inbox after the set period. Better yet, this tool comes with customizable auto-replies.

The email organizer goes beyond managing emails, though. In addition to setting up reminders (either recurring or one-off), users can also take advantage of the do-not-disturb feature to keep emails in the SaneDoNotDisturb folder until a specified period ends. Finally, Sanebox also has a dedicated folder for attachments and connects to cloud storage services for easy document downloads and uploads.

Pricing

SaneBox’s pricing model is quite interesting. Instead of providing a specific set of features for each of its four plans, it allows users to choose which one they prefer. Usually, SaneBox prices start at $4.13 per month (biennial billing cycle) with the Snack plan, which supports one email account and provides two features of your choice.

However, the company offers the Appetizer subscription as a special offer sometimes. At $2 per month with annual billing, this subscription supports one email account and comes with one feature.

If you have multiple email addresses, it might be better to take the plunge and subscribe to either the Lunch or Dinner plan. The former supports two email accounts and provides six features per email, whereas the latter supports four email accounts and comes with all the bells and whistles. Of course, these subscriptions are more expensive, but you can save up to 42% by opting for biennial billing. It’s also important to mention that businesses can contact the service for a custom subscription.

It’s possible to take the service for a spin before giving in to the cravings of using SaneBox by taking advantage of the 14-day free trial. Plus, all plans come with a 30-day money-back guarantee.

Customer Service

When it comes to customer support, SaneBox has got it all figured out. Subscribers can contact customer service agents via email and receive a reply within an hour. But Lunch subscribers have the option to get help via live chat as well from Monday to Friday between 8 a.m. to 9 p.m. (EST). Meanwhile, those who sign up for Dinner can also speak with SaneBox’s agents by setting up a phone call appointment.

Before reaching out to support though, it’s recommended to read through the company’s detailed FAQ and guides. Truthfully, it can cause quite a headache thinking of a question that isn’t already answered there.

SaneBox also has a strong presence on social media, including Facebook, Instagram, Twitter, and LinkedIn. The company’s online accounts are all regularly updated and serve as communication platforms. If that’s not enough, SaneBox has a blog and a YouTube channel with plenty of tutorials and helpful guides.

Bottom Line

It’s hard to find any negatives to SaneBox besides the lack of an Android mobile app. The platform offers all the necessary folders and tools to make cluttered email accounts a thing of the past.

SaneBox’s AI is also impressive, as it works quietly in the background when filtering emails. It’s also handy that you can teach the AI to work as you prefer and that there’s an option to create customized DIY folders. Plus, the daily Digest is the perfect way to know what’s happening to your inbox without spending hours going through it.

Although the software could do with a bit of a makeover to look more modern, it’s definitely user-friendly and straightforward. Additionally, SaneBox is fairly priced for all kinds of users, and it’s possible to try out everything yourself by taking advantage of the 14-day free trial.