Connect America has over 45 years of experience in the medical alert system industry under its belt, with its MedicalAlert.com more than exemplifying this impressive track record. The service provides reassurance to loved ones while also offering seniors the ability to maintain an independent and safe lifestyle. Its one-touch SOS buttons connect the user to a monitoring agent, who evaluates the situation and provides help accordingly.
Medical Alert helps users in any situation with portable devices that include GPS and fall detection. Its cheapest plan is $19.95 per month, billed annually, and includes shipping, a lockbox, and its mobile app. To top it off, the company also provides thorough product guides, a toll-free customer support number, and a 30-day money-back guarantee. You can get more information on all available plans and discounts by calling the toll-free number 855-579-9807.
As with most similar systems, Medical Alert’s simple waterproof devices come with a button that, once pressed, sends a distress signal to the monitoring center via the mobile or home-based central unit. The highly trained emergency operators are available all day, every day, and use real-time translation services to offer assistance in 140 languages.
Communication is established via a base device’s two-way speakers, and depending on the situation, operators will either dispatch the emergency services or notify contacts. What is unusual and remarkable about Medical Alert by Connect America is that its monitoring agents even accept calls in situations that aren’t life-threatening. For example, if the user feels confused or lonely, its response staff is readily available for a friendly and comforting conversation.
Despite not offering a way to keep track of medication, Medical Alert provides other essential safety accessories like smoke detectors, lockboxes, wall buttons, and more. While it doesn’t permit smartwatch pairing, seniors and caregivers can benefit from its free mobile app with location tracking, real-time notifications, device status, and more.
MedicalAlert.com operates with an extensive monitoring service with several nationwide centers, all certified by Underwriter Laboratories (UL). Connect America enforces strict quality regulations on all its services, which means that all agents must undergo thorough training.
Falling can be one of the biggest fears for an elderly person, and to address this problem, Medical Alert provides a small wearable fall detection device that can be added to any plan. It has sensors that detect drastic changes in the wearer’s position, triggering an alarm if a fall is detected. This is exceptionally helpful when the user has become unconscious or cannot move.
Medical Alert by Connect America offers three medical alert systems to provide reassurance and security. Home Landline and Home Cellular come with a house-based central unit, while Mobile is for those seniors who like to get out and about. All systems include portable and lightweight buttons that can be worn on the wrist or neck and are also compatible with fall detection devices.
The only difference between the two at-home devices is how their base stations connect. While one uses a 4G LTE network, the other is plugged into a conventional landline.
These systems cover an 800-foot range and, when faced with a power outage, remain operational for up to 30 hours. The wearable buttons are waterproof, meaning seniors can wear them while showering, washing the dishes, gardening, and more. Although MedicalAlert.com doesn’t offer many designs, the available options are sleek, robust, and come with a wristband or lanyard.
Medical Alert’s on-the-go system doesn’t support Wi-Fi or Bluetooth but includes reliable GPS location tracking. Users get a stylish and waterproof small device that can also be worn around the neck or wrist, plus a splash-proof portable central unit with a two-way speaker and 5-day battery, which fully charges within two to three hours via the charging cradle provided.
When pushing the help button, the main unit not only calls the monitoring center but also provides the agents with the user’s current location. Finally, if a user accidentally makes an emergency call, they can cancel it with the push of a button.
Installing any of the three Medical Alert systems is easy thanks to the short step-by-step tutorial, but the Cellular Home and Mobile plans are even more straightforward.
After plugging the base station into a power outlet and landline cable (for Home Landline) or charging up the portable device (for Mobile), the system takes a few seconds to boot up and then audibly announces if it is charging or has connected successfully. To test the devices, users need to call the company to request the device be put into test mode and press the emergency button to verify the connection.
For the Home Cellular system, users should check there are no ‘dead spots’ in the home where the portable device can’t connect with the base station.
MedicalAlert.com offers excellent price flexibility with monthly, semiannual, and annual payment options. All plans require a one-time $79 activation fee, but the service remains competitive compared to other companies. Medical Alert provides a 30-day money-back guarantee, and even after this period, customers can cancel a subscription at any time for no additional cost.
As with many of its competitors, the longer the Medical Alert subscription, the more cash is saved. For example, with the Home Landline plan, opting for monthly billing ends up costing $27.95 per month, while choosing a semiannual billing cycle sweetens the deal with its free shipping and monthly reduction of $3.
Customers get the best deal by committing to a yearly subscription for any system. Not only does this get users the lowest price, but it also includes free shipping and a lockbox that provides emergency personal access to the user’s home. However, the best price comes with Home Landline, which costs only $19.95 per month.
The best way to find the perfect for you or your loved one is by giving Medical Alert’s team a call via the toll-free phone number 855-579-9807.
Medical Alert’s fall detection pendant or watch-like device can be added to any system to offer total reassurance for $10 per month.
Unfortunately, maintenance, repairs, and equipment replacements aren’t included in Medical Alert’s plans. To get this, users must subscribe to the Protection plan, which is $5 per month for 12 months and includes one-time replacements, 25% off on any accessory, and free shipping. Additionally, there’s the Premium Protection plan that is identical, except that it also covers unlimited equipment replacements for $10 per month.
MedicalAlert.com’s support team can be reached over the phone, by email, or through the website’s contact form. Nonetheless, most questions can be answered by digging through its extensive customer support pages.
There are sections to clarify any questions related to general information, fall detection, emergency response, and its app. Plus, anyone can access its thorough and concise guides for each product, with several infographics sprinkled across the page. Moreover, this company is Better Business Bureau (BBB) certified and provides customers with fast and efficient support.
Medical Alert has social media pages for Facebook, LinkedIn, and YouTube, but this is not the best way to get support as it may result in being redirected to the incident report platform on its website.
Medical Alert by Connect America is an excellent solution for seniors and their loved ones seeking reassurance. Its operators are always available and well-trained, and support comes in more than 140 languages.
With its feature-packed service, its Mobile system is the superior choice. It provides users all-around protection with water-resistant devices, long battery life, and easy installation.
The best savings come with Medical Alert’s longer subscriptions, which also offer free shipping and a lockbox. While there’s only one design per device, the available products are modern and reliable.
Medical Alert stands out with its UL and BBB certifications, useful free app, 30-day money-back guarantee, and lack of long-term contracts. However, the fact that MedicalAlert.com accepts calls from a senior struggling with loneliness may be what pushes users to choose this service over the competition. We highly recommend contacting Medical Alert through the toll-free number 855-579-9807 to find the best plan for your needs.
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Be very careful of using this company. I was to be monitored for a leaky valve and was told I could not wear the monitor while swimming. I was also told I could suspend the service until I got back from my beach vacation. When I got home, I received a bill for over $6000 . When I called I was told I needed to return the monitor do as not to pay that bill. 4 months later I got a call from a collection agency stating I had not paid my bill. When I called the company they stated there was a flat fee and my insurance company did not cover $680 which I needed to pay. I only wore the monitor for 3 days before suspending the service. That is an awful expensive service. When I said this to the customer service representative she hung up on me. Also the monitor did not pick up any irregularities even though I have had them for years before and still have them. Find another more reliable company to use.
Buyer beware. Poor customer service . Billing is a challenge. I returned my unit and they still insist i owe money. Spoke with one rep today who said it wasn’t received. Spoke with another rep an hour later who said it was. Says I owe $34.99 plus another $34.99 until the month of March is paid. They turned it over to Collections.
A while back I spoke to a woman in Customer Resolution who was talking to her mother about meatballs and sauce while talking to me. I don’t recommend this company.