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FAX.PLUS Reviews

FAX.PLUS Reviews

By Daniel C.Daniel C. — Verified by Mary P.Mary P. — Last updated: July 11, 2024 — User Reviews (0)
Overall
4/5
(4)
Features
(4)
Price
(3.5)
Customer Service
Pros
  • Easy to use
  • Well-designed website and apps
  • Compliant with security and privacy regulations
  • Unlimited storage
  • Free version
Cons
  • No live support
  • Digital signatures limited to mobile
Table of contents

Rumors of the demise of the fax have been greatly exaggerated: some businesses still use fax constantly. And if you deal with any of them, you’ll need it too – that’s why online fax services are still so popular. FAX.PLUS is a relatively fresh addition to the market. Formed in Switzerland in 2015, FAX.PLUS proudly states it’s the highest-rated online fax service. This is undoubtedly due to the well-designed and stylishly simplistic dashboard and intuitive mobile apps that allow users to send faxes on the go. Beyond this, the company offers unlimited storage, additional e-signatures, and the option of having dedicated toll-free or vanity fax numbers. FAX.PLUS is also extremely reliable and secure, as it complies with all the main data management and security regulations. There are five different pricing tiers available, including an enterprise option aimed at fax power users, which includes 3,000 pages per month. With all the different subscriptions to choose from, there’s something for every kind of user. The company even provides a free version that allows you to send ten free faxes.

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Features

Features
Electronic signature
International faxing
Scheduled delivery
Storage limit
Unlimited
Show all

FAX.PLUS definitely does its best to provide an outstanding online fax service. It has all the essential features you’d expect, like international faxing, multiple users, and much more. After a quick registration process, you’ll be taken to the well-designed dashboard and will see a welcome fax from FAX.PLUS. It’s a good way to quickly get used to the service and see how to navigate around the inbox, which is perhaps too basic. For instance, there’s no option to create custom inbox folders; instead, users must sort mail only between inbox, sent, outbox, and trash. When sending faxes, there’s a handy help button that guides you through the process. The contacts page allows you to create groups, import contacts from a spreadsheet file, or blacklist any unwanted numbers. Everything else you need – like changing your number, header, file type, and any integrations – is found in the profile tab.

Sending and receiving faxes

Naturally, sending faxes with FAX.PLUS is a simple and straightforward process. After inputting the recipient’s details, you simply press one button to attach a file from your device. Tapping ‘add pages’ allows you to open a text editor or create a cover sheet. After preparing the document and hitting the send button, the platform offers an option to optimize it for fax transmission. This results in enhanced fax quality and reduced transmission time. Also, it’s possible to schedule outgoing faxes, set retries when the sending fails, and even email the recipient a PDF copy of the faxed document.

By integrating with some of the most popular software for offices, FAX.PLUS allows the sending of faxes directly from word processors. For example, the Microsoft integration lets you send faxes from Word, Outlook, PowerPoint, Excel, and OneNote. You’re also able to send faxes from Google Docs and Google Sheets. Support for Slack and Zapier is available, and through the latter, it’s possible to automatically upload received faxes in Google Drive and Dropbox. Enterprise users get access to the FAX.PLUS API to incorporate fax functionality to other applications.

Online fax management and apps

Platform support
Web app
Mobile optimized
macOS
Linux
Show all

FAX.PLUS is available on desktop either through a browser or desktop app. The latter is available for Windows and macOS. The software also supports mobile devices – the Android and iOS apps have everything you need and are as well designed as their browser and desktop counterparts. In fact, they may even be a better option on some occasions, as digital signatures can only be processed through the mobile app, and it’s possible to scan documents using your smartphone camera. To top it all off, the sleek interface will have beginners navigating even the most complex functions like a pro.

Business subscribers are able to manage five different users, and once upgraded to Enterprise, the number of users is unlimited. There’s also an admin panel for users and fax numbers management. Furthermore, FAX.PLUS adds a hierarchical structure to limit team members’ resources, like the number of faxes sent per month.

Getting started

Setting up FAX.PLUS is an incredibly simple process, and you’ll be sending and receiving faxes almost immediately. There are no installation fees, so all you need is a phone number and you’re ready to go. Of course, if you want to use your existing fax number or set up a custom one then you’ll need to follow a few more steps. The online fax service’s dashboard is easy to use, and you’ll have no issues navigating around. By itself, FAX.PLUS is already a secure service, as it encrypts all faxes with industry-standard AES-256 encryption. But it’s easy to use some extra settings for further security. In addition to enabling two-factor authentication (always recommended), the platform also shows you the last time your password was changed – ideal if you change passwords regularly.

Moreover, to keep security and privacy at a high level, FAX.PLUS is committed to adhering to all relevant regulations. The ISO/IEC 27001 certification guarantees that the company has followed the guidelines for enhancing information security management, which essentially ensures the protection of customers’ data. The PCI DSS compliance certifies that it has a secure environment to process, store, and transmit credit card information. Finally, GPDR and CCPA compliances guide FAX.PLUS to only collect the necessary personal data to provide the service offered. The company is also compliant with SOC 2 Type 2, HIPAA, and CSA – it’s safe to say that you couldn‘t ask for a more privacy-focused platform.

Fax numbers

Numbers/fees
Toll-free number
Local number
International number
Number transfer
Show all

Apart from being able to send faxes online to over 180 countries, FAX.PLUS offers an impressively wide range of fax numbers to choose from. There are 48 different countries available, with most of these having a large list of local numbers. U.S. customers in particular can pick from toll-free numbers and hundreds of local area codes. Additionally, FAX.PLUS states that if there’s a country it doesn’t provide numbers for, it will try and set it up for you on request. Once you’ve chosen your country and area code, you’ll either be given a random number for free or pay extra for a custom number. If you’ve already got a fax number, you’re in luck. Porting fax numbers is free, although depending on the number this may require upgrading to a higher tier if you’re only using the Free or Basic subscriptions. Google Voice users can also port their existing number over to FAX.PLUS.

Pricing

Payment options
Visa
Mastercard
American Express
Discover
Show all

FAX.PLUS gives you an array of pricing plans to choose from, meaning that you’ll be able to find one that suits you perfectly. Of course, the cheapest way to use FAX.PLUS is to pay nothing at all, as there’s a free version that allows you to send up to ten faxes at zero cost. However, if you want to get a dedicated fax number, the most cost-efficient option is the Basic package, which provides a monthly allowance of 100 pages for $5.99. Paying annually for your FAX.PLUS subscription reduces the price in 17%, translating into $4.99 a month.

Free
$0
Free forever
10 pages
$0.20 per extra page
Unlimited storage
–
–
–
–
Basic
$4.99/mo
Billed annually
100 pages/mo
$0.10 extra page
Unlimited storage
Dedicated number
–
–
–
Premium
$9.99/mo
Billed annually
300 pages/mo
$0.05 extra page
Unlimited storage
Dedicated number
CSV export
–
–
Business
$14.99/mo
Billed annually
800 pages/mo
$0.05 extra page
Unlimited storage
Multiple numbers
CSV export
Slack Integration
5 team members

Premium and Business plans are perfect for users who fax more often. Starting at $9.99, Premium offers 300 pages per month and the ability to export faxes as CSV files. Then there’s the Business package, offering 800 pages a month, multiple fax numbers, five team users, and Slack integration. In this case, the subscription costs $19.99 a month (or $14.99 when played annually), which is a great price for small businesses.

For heavy fax users, there’s the Enterprise package, with a massive 3,000 faxes every month, unlimited users, advanced security controls, Zapier integration, priority support, and access to the FAX.PLUS API. Of course, this is a far pricier option at $59.99 monthly ($49.99 if paying annually), but you certainly get what you pay for. If you need even more from any of your plans, there are a few upgrades available. It’s also possible to add additional toll-free or local number for $4.99 per month and customized vanity number for $19.99.

Customer support

Customer support
24/7
Live chat
Email
Phone
Show all

FAX.PLUS doesn’t offer a wide variety of customer support options, with the only point of communication being its online contact form. Nevertheless, response time is relatively quick, with the support team replying within 24 business hours via their ticket system. What FAX.PLUS lacks in direct customer support it makes up for in documentation. The help center provides a comprehensive FAQ section with a useful search function. This way, it’s easy to find the solution to any problem you may have. Alternatively, the FAX.PLUS blog is a helpful source for all the latest news and updates about the service, as well as the wider world of business. The FAX.PLUS team gives priority support to Enterprise users, who will be guided through the entire integration and migration processes. Finally, though the company has both Facebook and Twitter accounts, it’s not the most active on these pages, nor does it offer any support via social media.

Bottom line

With some excellent design choices that make its website and apps incredibly user-friendly, FAX.PLUS certainly has a lot going for it. The options to create a cover page and schedule transmissions, along with the possibility of porting a fax number for free, are strong points of this software. Of course, there’s always room for improvement, which in this case is the lack of 24/7 customer support and the fact that digital signatures are limited to mobile devices. Nevertheless, the company makes up for this with its generous free version that includes unlimited storage and ten free pages. For those who need a healthier number of pages and a fax number, the paid plans are structured with competitive prices, especially when opting for the annual subscription. Additionally, with end-to-end encryption protecting all faxes and several important data and security regulations being adhered to, FAX.PLUS certainly is a trustworthy platform. Couple that with the wide range of fax numbers from all over the world, and you have an excellent online fax service.

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