Best Reviews logo
Best Reviews AI Comparator
Compare Virtual phone systems
Best Reviews may receive compensation for its content through paid collaborations. See how we sustain our work & review products.
800.com Reviews

800.com Reviews

By Micaela A. Micaela A. — Verified by Saskia H. Saskia H. — Last updated: September 13, 2024 — User Reviews (0)
Overall
4/5
(4)
Features
(4)
Price
(4)
Customer Service
Pros
  • SMS campaigns
  • Comprehensive array of features
  • Broad number selection
  • 30-day money-back guarantee
  • Intuitive interface
Cons
  • International numbers unavailable
  • Lack of conference calling software
  • No free trial

As one of the leading providers of VoIP systems, 800.com offers a comprehensive suite of features designed to streamline operations and boost productivity. From customizable SMS marketing campaigns to seamless online faxing and intuitive call management options, the platform empowers businesses to communicate efficiently.

With prices starting at just $19 per month, users can also get a discount of 15% on the monthly rate by committing to a yearly subscription. Better yet, it’s possible to test out the platform completely without risk with its 30-day money-back guarantee.

$50 exclusive discount on 800.com for Best Reviews readers
Receive a special $50 discount by making use of our exclusive coupon code for 800.com.
https://bestreviews.net/goto/800-com/ Click to show code

Features

Features
Fax support
Analog phone support
Softphone
Conference calling
Show all

800.com redefines business communication, offering a feature-rich solution that streamlines operations while enhancing productivity. Its intuitive and organized interface allows users to navigate through its extensive array of tools effortlessly.

Customizations like music-on-hold and whisper text add a personalized touch to the caller experience. Additionally, real-time email and SMS notifications keep users promptly informed of incoming calls and messages, ensuring that nothing goes unnoticed.

One of the platform’s standout features is its automated response system, which is triggered by specific keywords. This allows businesses to provide instant replies to customer inquiries, even outside regular business hours, thereby improving customer satisfaction and retention.

In terms of document exchange, 800.com offers several online faxing number options, providing a secure and efficient mean of transmitting documents without the need for traditional fax equipment.

Communication

Where 800.com truly shines is with its SMS marketing tool. The provider allows companies to promote their services via this convenient and automated channel. By making use of these campaigns, marketing teams can reach their entire customer base with the touch of a single button.

Better yet, tracking and analyzing every aspect of previous campaigns is also possible, making it easy for anyone to determine which approach works best for their business.

However, it’s important to highlight that while 800.com excels in many areas of communication, it does not have conference calling capabilities. This limitation may be important for businesses that hold frequent meetings and presentations, both internally and externally.

Call handling

When it comes to handling incoming and outgoing calls, 800.com offers a comprehensive suite of tools designed to streamline the process. Users can manage calls effectively with various functionalities such as menus, call forwarding, extensions, and call blocking.

With the flexibility to create customized menus to direct callers to appropriate departments or individuals, the platform guarantees efficient call routing. There are also several forwarding options, such as standard, simultaneous, geographical, and sequential.

Extensions within the system keep internal communication organized and disruptions are minimized with the platform’s call-blocking function.

800.com also offers call recording and transcription. With call recording, it couldn’t be easier to capture and store important conversations for review, training purposes, or compliance requirements, guaranteeing that no vital information is lost.

With call transcription, it’s simple to search, analyze, and reference past conversations, saving time and making it easier to manage communication. Whether for quality assurance, legal documentation, or training purposes, the combination of call recording and transcription empowers businesses to optimize their communication processes and drive success.

Keeping contact lists organized is also possible due to 800.com’s dedicated contacts folder. There, users can import contacts from files, create lists, or add contacts manually. We liked that we were able to view which contacts are active on their campaigns, unsubscribed, or invalid from this folder too.

Phone system management

With 800.com‘s online account management platform, dedicated app, and mobile-optimized website, we found managing the virtual phone system to be a walk in the park.

Through the browser portal, the full range of features are easily accessible, so customizing the phone system to suit your specific needs requires little effort. From configuring call routing preferences to setting up voicemail greetings, the platform provides a centralized hub for system management.

Users can also delve into comprehensive call analytics to gain valuable insights into call volume, duration, and trends. This clears the path for informed decision-making and optimization of communication strategies.

In terms of system and user management, 800.com offers comprehensive control. Administrators can easily add or remove users, assign extensions, and manage permissions through the online portal. Moreover, features like tags for specific numbers and number templates streamline the setup process, making it straightforward for users to configure their phone system according to their preferences.

Phone numbers

Numbers/fees
Setup fee
Cancellation fee
Toll-free number
$0
Local, 800 transfer fee
$0
Show all

With 800.com, users have a variety of phone number options, including toll-free. Alternatively, customers may opt for vanity numbers, which offer unique and memorable sequences for branding purposes.

For businesses looking to target specific geographic regions, local numbers are available. It’s important to note that while 800.com offers a wide array of toll-free and local number options, international numbers aren’t available.

Nevertheless, we enjoyed how straightforward it was to transfer existing phone and fax numbers to the platform. The availability of local and toll-free numbers varies depending on the user’s location and specific requirements, ensuring flexibility for businesses of all sizes.

Mobile

Platform support
Web app
Mobile optimized
macOS
Linux
Show all

When it comes to mobile accessibility, 800.com ensures everyone’s well-equipped with convenient options to manage their communication on the go. The platform offers a complete mobile app available for various devices, providing users with full functionality in a portable format.

The app has a user-friendly interface, allowing for easy navigation through call routing settings, voicemail management, contact organization, and more. Additionally, there’s the softphone for making and receiving calls directly from a mobile device.

We were particularly impressed that we could manage multiple phone numbers and companies from one single app. Incoming messages, calls, and voicemails are clearly displayed so there’s no risk of missing any important communication. The company also offers live transcriptions for voicemail messages, proving its dedication to accessibility.

Likewise, the website is mobile-optimized, providing users with the flexibility to manage their phone system on the go. The design of the interface across all platforms is clean and intuitive, making navigation effortless for users of all technical abilities.

Integrations

Even though 800.com does not offer integrations with third-party apps, it does empower users to streamline processes and build custom systems via its comprehensive API. With this, it’s possible to automate various tasks such as searching for vanity phone numbers, sending SMS messages, and creating triggers for auto-replies based on specific date and time conditions.

By adding tokens to the control panel and then requesting an API, users gain access to a powerful toolset that simplifies business processes and enhances efficiency. This integration capability allows companies to tailor their communication strategies to their unique needs and preferences, ultimately driving productivity and enhancing customer satisfaction.

Pricing

Flat-rate pricing
Included lines
Personal: 1, Unlimited: 1, Pro: 5
Included minutes
Personal: 1,000, Unlimited: Unlimited, Pro: 5,000
Overage minutes
Personal: $0.06/ea, Unlimited: $0, Pro: $0.04/ea
Additional lines
$15
Show all

800.com offers a transparent pricing structure with various plans that align with different budgets and business sizes. Still, the platform caters primarily to medium-sized businesses, with its Pro plan having up to five numbers included in the package.

With prices starting at $19 per month, customers can select from the most basic plan to an enterprise-type package. Varying mostly in the minutes and numbers included, they’re all designed with flexibility in mind and offer a comprehensive suite of features. Better yet, users can get a discount of up to 15% on the monthly rate by committing to a yearly subscription.

Personal
$19/mo
Billed annually
1,000 minutes
1 number
Free local & toll-free numbers
Voicemail transcription
Call analytics
SMS marketing
Call recording
Unlimited
$49/mo
Billed annually
Unlimited minutes
1 number
Free local & toll-free numbers
Voicemail transcription
Call analytics
SMS marketing
Call recording
Pro
$127/mo
Billed annually
5,000 minutes
5 numbers
Free local & toll-free numbers
Voicemail transcription
Call analytics
SMS marketing
Call recording

Even though there isn’t a free trial available, it’s still possible to test out the platform without fully committing financially due to 800.com’s 30-day money-back guarantee.

When it comes to payment methods, 800.com offers various options to accommodate different preferences. With convenience in mind, customers can pay via credit card or PayPal.

Payment options
Visa
Mastercard
American Express
Discover
Show all

Customer support

800.com prioritizes customer satisfaction by offering a comprehensive range of support channels. With plenty of options to choose from, the company fully assists you in maximizing the benefits of your virtual phone system.

First and foremost, there are extensive resources available, such as a knowledge base, guides, FAQ pages, and a regularly updated blog. These are all highly informative and empower users to find the answers to their questions on their own. They cover various topics, from setup and configuration to advanced features and troubleshooting tips.

In addition to self-help options, 800.com has a fknowledgeable customer support team available to assist with any inquiries or issues. Users can reach out to customer service through multiple communication channels, including phone and email. During our testing, the support team proved to be responsive and helpful in solving our queries.

Customer support
24/7
Live chat
Email
Phone
Show all

Bottom line

We found 800.com to be a reliable virtual phone system, offering a wealth of features tailored to meet diverse business needs. It’s clearly designed to streamline communication processes and enhance productivity with customizable SMS marketing campaigns, seamless online faxing, and intuitive call management options.

The availability of toll-free and vanity numbers, along with the flexibility to manage multiple phone numbers and companies from a single app, underscores the platform’s commitment to versatility and convenience.

While 800.com presents a compelling option for businesses, it’s essential to consider certain limitations. The company doesn’t offer international phone numbers, conference calling, or a free trial.

Still, the prices are affordable, starting at just $19 per month. Plus, there’s a discount of up to 15 on monthly rates when opting for a yearly subscription.

Another benefit is 800.com’s 30-day money-back guarantee, which means there’s no need to jump head-first into a financial commitment. Overall, 800.com stands out for its efficient and trustworthy communication solutions.

Why you can trust us

The Best Reviews team researches and tests all products first-hand. We've been reviewing products and services since 2012 and are proud to only publish human-created content.

Alternatives to 800.com

User Reviews

 Leave a reply
Overall
Overall rating, whether you would recommend it.
Features
Features variety, whether it meets expectations.
Price
Whether it's affordable for the value it offers.
Customer Service
Availability, responsiveness and efficiency.

Your email address will not be published. Required fields are marked *


Best Reviews

Best Reviews may receive compensation for its content through paid collaborations and/or affiliate links. Learn more about how we sustain our work and review products.

©2012-2024 Best Reviews, a clovio brand – All rights reserved
Privacy policy · Cookie policy · Terms of use · Partnerships · Contact us