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Surfshark Reviews

Surfshark Reviews

By Sérgio F.Sérgio F. — Verified by Sander D.Sander D. — Last updated: November 22, 2024 — User Reviews (0)
Overall
4/5
(4)
Features
(4.5)
Price
(4)
Customer Service
Pros
  • Intuitive multiplatform apps
  • Double VPN
  • WireGuard protocol
  • Outstanding device support
  • Affordable longer plan
Cons
  • Limited free trial
  • Expensive monthly plan

A surfing shark might not conjure up an image of security, but it does represent an effective way of defending yourself from the threats of the deep ocean that is the internet.

Established in 2018, Surfshark offers aesthetically-pleasing apps for multiple platforms. The Netherlands-based company continues to enhance its cybersecurity, merging with Nord Security in 2022. The VPN service doesn’t miss out on any critical security features, such as a static IP address and kill switch, and provides servers in more than 100 countries.

Additionally, Surfshark offers several encryption protocols (including WireGuard) and P2P support, alternative IDs, and a no-logs policy. It is one of the cheapest services on the market and offers a 7-day free trial for Android, iOS, and macOS devices, plus a 30-day money-back guarantee to test the service risk free.

79% discount with 2-year plan
Opt for the longest subscription available (two years), and enjoy Surfshark for as low as $2.29 per month for 26 months. The total of $59.54 is an impressive 79% discount on monthly payments.
Get Surfshark for $2.29/mo

Features

Features
Countries
US, UK, AU, HK, DE, CA, FR, ES…
Bandwidth
Unlimited
# servers
3,200
# IPs
Show all

Acting like a shark on the internet is the best way to surf in peace and ensure any potential threats inhabiting the vast digital ocean can’t get you. Surfshark offers plenty to achieve just that with its double VPN and cookie pop-up blocker to ensure uninterrupted browsing.

From the get-go, all Surfshark’s features are easily accessible on unlimited devices, with its modern and intuitive app available for multiple platforms, allowing for quick and easy customizable connections. Plus, with Surfshark, you can access other countries’ streaming libraries for services like Netflix and avoid ISP bandwidth throttling.

For added privacy and security, there’s Alternative ID, which generates a new online persona with details like name, address, and age.

Comprehensive User-Focused Solution

Someone looking for a true plug-and-play service will find it in Surfshark. The list of servers appears immediately when you open the app and offers a quick connect option that provides you with the fastest and nearest server. Surfshark lets you manually assign a preferred location to this button for added convenience.

Experienced users will also be pleased with the range of customization available like the option to switch between OpenVPN (TCP and UDP), WireGuard, and IKEv2 protocols to make the experience faster or more secure.

WireGuard is considered the fastest among all current protocols, but not all VPN providers offer it. Plus, there’s its kill switch and CleanWeb, which blocks ads, trackers, and cookie pop-ups.

Apps and websites can be whitelisted with Surfshark’s bypasser. This split tunneling helps avoid conflicts that may arise when using multiple services simultaneously.

On top of an aesthetically pleasing dark mode, the Surfshark app also includes a diagnostic that scans the VPN for any problems and reports them back to the company.

Dynamic Multihop and NoBorders Mode

Surfshark’s dynamic multihop not only allows users to connect via two alternative servers but also manually choose and pair them. This excellent addition isn’t always offered by VPN providers and results in a much more robust and secure connection. However, since encryption is applied twice, connections may become slower, although our tests demonstrated that the VPN service still performs well.

Another exciting feature in Surfshark’s arsenal is the NoBorders mode, designed to help VPN users circumvent internet restrictions applied by institutions or governments. If Surfshark detects that your network is being censored, it provides a special list of servers that best perform under these circumstances.

Additionally, those looking for torrenting won’t have a problem with Surfshark’s P2P-optimized servers.

VPN network

To kick things off, you need to set up a free account through which you will get access to 9 different servers spread out over 8 different countries: the U.S., UK, Canada, Hong Kong, France, Germany, Luxemburg and the Netherlands. This number increases to 26 if you have a paid subscription account, including two on African territory: in Egypt and South Africa.

Overall the quality of the VPN servers is good; so is the connection speed, depending on the server’s location. We tested a few servers and found out that, despite the geographic proximity, the U.S. servers (both East and West Coast ones) seem to be the ones with less speed, compared to servers in France or Brazil for example. Despite this, you should be able to access websites fairly easily, as videos play normally and lag is almost non-existing.

Surfshark’s network includes over 3,200 servers in more than 100 countries, a respectable number compared to other VPN services. It covers every continent, including Africa, which is usually the exception. Some of the countries available include Australia, New Zealand, and the most significant and relevant Asian countries. Other locations like the U.S., Germany, the UK, and Japan also have dedicated static IP addresses.

The overall experience is good, and even though the gap between download and upload speeds may sometimes be significant, there aren’t disruptions in the connections, providing a smooth experience throughout different servers. As usual, connecting to the nearest server location yields the best results, although even the most distant servers perform decently.

Surfshark’s multihop routing is slower since it needs to support the additional weight of double encryption. However, it still provides a smooth online experience with consistently satisfying results.

Privacy protection

Surfshark’s policy on data collection has been discussed all over the internet because the company stores some user information for 15 minutes after each session. However, it doesn’t include data like visited websites.

Surfshark was independently audited by Deloitte regarding this matter, and its report found that Surfshark does abide by the no-logs policy. So, it’s safe to say that Surfshark is a trustworthy VPN that provides private and secure online connections. Surfshark uses solid 256-bit AES-GCM encryption when using OpenVPN and ChaCha20 when using WireGuard.

OS, device support

Platform support
Web app
Mobile optimized
macOS
Linux
Show all

One of Surfshark’s significant perks is that it doesn’t impose a limit on devices or bandwidth for an account. Moreover, you can download this VPN for Windows, Linux, macOS, Android, and iOS.

Chrome, Firefox, and Edge browsers also have their dedicated extensions, and you can even get Surfshark for smart TVs such as Amazon Fire TV and gaming consoles like Xbox or PlayStation. Setting up Surfshark’s apps is an uncomplicated process, and navigating them is simple since the interface barely changes between devices.

Pricing

While Surfshark may offer three different packages, users who only want to use the VPN service should go for the Starter plan. The most affordable option is the 2-year subscription for $2.29 per month ($59.54), which includes two months for free, boosting it to 26 months. Compared to the $10.99 monthly plan, this is an impressive 79% price reduction.

2 Years
$2.29/mo
Billed every 2 years
100+ countries
Multihop
Static IP addresses
Ad blocker
Cookie pop-up blocker
WireGuard
Unlimited devices
1 Years
$3.99/mo
Billed annually
100+ countries
Multihop
Static IP addresses
Ad blocker
Cookie pop-up blocker
WireGuard
Unlimited devices
1 Month
$10.99/mo
Billed monthly
100+ countries
Multihop
Static IP addresses
Ad blocker
Cookie pop-up blocker
WireGuard
Unlimited devices

Surfshark has more to offer than its VPN service, though. Users looking for all-around protection should consider getting the company’s internet security suite, Surfshark One. For as low as $2.69, the online protection software comes with Surfshark Antivirus, Surfshark Alert (data-breach detection), and Surfshark Search (ad-free private browsing). Meanwhile, SurfShark One+ adds Incogni to the mix for ultimate online privacy.

While there’s a free 7-day trial, it’s limited to Android, iOS, and macOS. Still, the 30-day money-back guarantee covers all operating systems, providing a month to try out everything for yourself stress free. Surfshark also has a referral program that provides one free month of use per each successful referral (up to one year).

Customer service

Surfshark’s support resources cover many topics, from getting started guides to troubleshooting and billing information. The guides are easy to understand, and all of them are complemented by videos on the company’s YouTube channel.

Most issues can be tackled by just visiting Surfshark’s website, but if not, you can rely on its 24/7 customer support. Surfshark’s chat connects you to a live agent that replies in less than a minute, and there’s also an email submission platform that grants you an answer within 24 hours.

The company is active on social media, with its Facebook, X, Instagram, TikTok, YouTube, Reddit, and Pinterest accounts offering tutorials and relevant news.

Customer support
24/7
Live chat
Email
Phone
Show all

Bottom line

Surfshark is at the top of the VPN game, providing a service that is continuously improving and striving for perfection. That it goes above and beyond to provide the means to protect your privacy for such a small price is worth underlining. However, this only applies to the longer subscriptions since the monthly plan is expensive.

Fortunately, you can use Surfshark whenever and however you want without any restrictions on bandwidth or number of devices used. Its VPN network offers thousands of servers across the globe, with double VPN and P2P support.

All Surfshark apps are sleek with a straightforward user interface. While its free trial is not available for Windows, the 30-money-back guarantee is available for all operating systems, allowing users to experience Surfshark’s full capabilities risk free.

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