Manychat Reviews

Manychat's mission is to simplify and enhance audience engagement for creators, businesses, and agencies. By automating responses to comments, replies, and direct messages, it ensures timely and personalized communication. With seamless Instagram, Messenger, and WhatsApp integration, creators can share updates and promotions directly via DMs, keeping followers engaged without having to leave the platforms.

We found it helpful that the software collects email addresses and phone numbers to help users build and own contact lists. This not only provides independence from social media algorithms, but also allows creators to focus on content while Manychat handles routine interactions.

For ecommerce, Manychat delivers the feel of in-store shopping to mobile devices through SMS campaigns and Facebook Messenger. We liked that businesses can engage customers via ads, website visits, or QR codes. The platform has records of improving communication and achieving open rates of up to 80% and click-through rates of 25%.  

Features like instant support, personalized recommendations, and automated offers are the key to driving sales, while analytics do their part by linking interactions to conversions for smarter marketing strategies. Agencies also benefit from Manychat's developer toolkit to create custom solutions, automating lead qualification, cart recovery, and promotions.

Instagram automation

Manychat transforms how businesses engage with their audience on Instagram by automating direct messages, replies to story mentions, and interactions with comments. We found this particularly useful to guarantee faster and more personalized communication, no matter what the end goal is.

Users can drive meaningful interactions by guiding followers to make purchases, sign up for newsletters, or explore promotions without leaving Instagram. The platform also allows for seamless lead collection through conversation flows, helping users build stronger relationships and grow a customer base.

WhatsApp automation

Manychat brings powerful automation to WhatsApp, making it easier for businesses to connect with customers on the world’s most popular messaging platform. With Manychat, users can instantly respond to inquiries, share product recommendations, and send order updates through personalized conversations.

What we found particularly handy is that marketers can automate follow-ups, deliver promotions, and collect customer information seamlessly, ensuring smoother interactions and stronger connections.

Messenger automation

The provider makes it easier for businesses to connect with customers on Facebook via its compatibility with Messenger. With Manychat, users can create personalized conversations triggered by keywords so that their automation can respond to inquiries, share recommendations, and send order updates.

AI

Powered by advanced natural language processing, Manychat AI understands customer intent and is able to provide accurate and helpful responses in real time. Whether answering complex questions, guiding users through product options, or delivering customized recommendations, the AI guarantees speedy and useful replies.

This not only enhances the customer experience but also saves businesses time and resources, allowing you to drive satisfaction and results.

Mobile and integrations

In line with its name, Manychat seamlessly integrates with a wide array of tools, enhancing its functionality to suit all kinds of business needs. Besides offering direct integrations with software like MailChimp, Hubspot, Klavyio, and PayPal, the provider is also compatible with Zapier. This opens the door for thousands of other integrations, enabling efficient data management and streamlined workflows.

For on-the-go management, Manychat is available for both iOS and Android. The apps have a similar interface to the web version and allow users to engage with subscribers, manage conversations, and update subscribers’ information directly from their phones, ensuring continuous interaction with audiences regardless of location.

While only two plans may look like a limited pricing structure, Manychat makes sure this isn’t the case. With a free plan available and flexible pricing based on the number of contacts customers manage, the provider ensures users only pay for what they need.

The free plan allows for engagement with up to 1,000 contacts and provides essential tools for beginners. These include message automation, access to basic growth tools, and limited customer tags.

The Pro plan builds on this with prices starting at $15. However, it’s important to note that prices increase based on your estimated contact count, so be mindful when choosing your target audience. Offering everything users may possibly need when it comes to automating DMs, this plan is perfect for those with more advanced needs and who already have a higher engagement rate.

Manychat also has an Elite plan built for businesses with big ambitions. This plan is completely tailored to specific needs, and those interested can contact the sales team to better understand what to expect.

Even though Manychat doesn’t offer refunds or discounts, its free version ensures users can start using the software without providing credit card information. This way, it’s easy to get a feel for the platform before committing to an advanced plan.

When it comes to providing information, Manychat offers a well-rounded and accessible support center designed to guide users at every step of their journey. The platform has a rich library of resources, including an extensive blog with the newest industry information and updates, a knowledge base packed with how-to tutorials and video guides, and even live webinars. Additionally, Manychat is home to a thriving community where users can connect, exchange ideas, and seek advice from fellow enthusiasts.

However, while Manychat excels in DIY support, it fall short in actual contact with a support team. While users can contact support agents via email, no live chat or phone support is available. Even so, while testing, we got an answer in under a day, but occasional delays in response times have been reported by other users.

Nonetheless, Manychat's combination of self-service resources, community engagement, and direct support creates a user-friendly experience for those using the software.

For ecommerce, features like personalized recommendations, automated offers, and high open and click-through rates make it a powerful sales driver. Agencies also benefit from customizable tools that optimize client engagement and simplify operations.

With seamless integrations, mobile compatibility, and AI-powered user interactions, Manychat provides flexibility and efficiency. Its pricing structure caters to a variety of users, offering a free plan for beginners and scalable plans for more advanced needs.

While the absence of live chat support is a downside, the extensive knowledge base, tutorial, and community resources more than make up for it. In the end, Manychat is ideal for those aiming to grow and streamline customer communication.