Talkroute Reviews

Talkroute is a comprehensive virtual phone system that empowers businesses with impressive tools that go beyond the ordinary. With it, businesses can effortlessly manage incoming and outgoing calls, seamlessly create phone extensions for various departments or team members, and even send business texts.

Covering all the basics, Talkroute includes local and toll-free number options, unlimited minutes for calls within the U.S. and Canada, and unlimited SMS and MMS.

Redirecting live calls to the right place is also a hassle-free process due to Talkroute's call-forwarding feature. There are two options available – blind live call and attended live call transfer. So, users can choose to either forward the call directly to the intended destination or add a personal touch to the process and have a quick conversation with the caller before connecting them to the desired extension.

Something that helps Talkroute stand out from the crowd is its compliance with both HIPAA and BAA laws, making the software suitable for healthcare providers as well as other industries that require this compliance.

What sets Talkroute apart is its versatility. Beyond traditional voice communication, we were amazed by its extensive set of tools that meet a wide range of needs. Video conferencing, for example, accommodates up to 100 participants on all subscription plans.

During the meeting, attendees have access to a team chat, which we found perfect for providing feedback and engaging without interrupting the call flow. Screen sharing is also available, making it easy to display visuals whenever needed.

In addition to its video conferencing capabilities, Talkroute also provides an assortment of collaborative tools to enhance team productivity. These include whiteboards for interactivity and file sharing, which create a more efficient and dynamic communication environment.

We also found adding a professional touch a breeze due to Talkroute's voice studio. Users can ask for voiceovers for audio prompts, including welcome and voicemail greetings, call menu options, announcements, and dial-by-name directories. The voice recording becomes ready to use three business days after submission, and it’s an easy and effective way to make a lasting impression on callers.

Talkroute also makes uploading or recording audio for greetings, menus, or hold music available. Users can also take advantage of the platform’s audio library, which we found to be a great addition to take personalization even further.

All of these essential and niche features make Talkroute an all-in-one solution for all small to medium-sized businesses looking to improve communication.

Talkroute takes call handling to a whole new level with a suite of tools and features designed to ensure that users always remain reachable and responsive.

With the ability to personalize call menus, callers are guided to the right person or department in only a few minutes. It’s also possible to stack calls, making sure that the caller will not hear a busy signal when there are multiple calls at once. We value this level of customization, since it enhances the overall customer experience while helping create a professional brand image for businesses.

Talkroute's user-friendly voicemail system guarantees that users never miss an important message. Forwarding and scheduling calls is a seamless and convenient process that ensures maximum efficiency.

Keeping our contact information organized was simple with the platform’s address book. Adding multi-digit extensions is also possible, giving callers different options after they reach one of the virtual phone numbers.

Managing the VoIP system is a piece of cake, thanks to the user-friendly and straightforward interface. The platform is designed to be modern and minimalist, so navigating through it takes no time.

Talkroute really cares about customer success stories, and this is proven by the fact that a free setup call is included with all plans. There, users can ask questions and configure the software with the help of professionals, making the learning curve practically non-existent.

The web-based platform makes the account management portal intuitive and offers complete control over the phone system settings, features, and users. As account holders, we had no issues customizing our system to suit our needs via the browser control panel. From granting special accesses and permissions to configuring phone numbers and integrations, everything just took a few minutes to set up.

Talkroute also offers detailed history reports, allowing for data access through various filtering options. All of the information can be exported as a CSV file for maximum convenience and transparency.

The platform is designed to be flexible and easily scalable. It’s possible to easily add and remove users, as well as customize features and adjust settings as the business grows.

Everything else not related to settings, such as making calls, texting, listening to voicemails, and meetings can be done via the desktop or mobile apps.

Talkroute offers local, toll-free (including true 800), and vanity numbers. With such a large inventory of virtual numbers, we were able to find options that cater to most business’s unique needs.

Unfortunately, Talkroute doesn’t offer any international numbers. However, international calls can still be received or placed with the user’s internal phone dialer at any time.

Besides having the option to choose new phone numbers, porting existing numbers to a Talkroute account is possible. The porting process is straightforward, completely free, and only takes 5-10 business days to complete.

The best part is that the number will continue to be active on the user’s previous service provider, and as soon as the process is completed, the number will be immediately active on the Talkroute account.

Talkroute has a feature-packed mobile app for both Android and iOS, providing a seamless and comprehensive on-the-go experience.

With Talkroute's mobile app, users have access a softphone and keypad, as well as SMS, voicemails, meetings, and mobile-focused settings and preferences.

The app’s all-inclusive feature set ensures that users are always connected, regardless of their location. This guarantees responsiveness and helps maintain a professional brand image.

With real-time call management, the apps enable call routing to any device and number, as well as receiving call notifications and easily managing contacts. Plus, it took us just a few clicks to view our call history and recording, as well as monitor the team’s activity.

Talkroute's pricing structure is competitive and transparent, offering a range of monthly subscription plans that cater to different business sizes and requirements, plus a custom-made Enterprise plan. Still, the main focus of the platform is providing an excellent solution for small to medium-sized businesses.

Starting at just $19 per month, all of the plans offer standard virtual phone system features. However, as the plans evolve, more unique features start to appear, such as live call transferring, submenus, reporting, and even business associate agreements. That being said, users need to carefully examine what they need from the platform to choose the plan that meets all of their requirements.

Since Talkroute has no long-term contract, scaling up or down plans is done easily and costs nothing besides the subscription price. Our readers can get a discount of 20% for 12 months, making prices even more accessible.

Even though there’s no money-back guarantee, users can still test the platform completely risk free by making use of the 7-day free trial. During that period, it’s possible to access the entire set of features to see if Talkroute is the best option for their specific needs.

Talkroute's customer support is top-notch, offering an exhaustive knowledge base with guides, tutorials, tips, and FAQ pages, as well as a 24/7 support channel via email. Although the live chat and phone line support options are only available for limited hours, Talkroute's support team proved to be responsive and helpful during our testing.

The live chat and phone support hours are from 9 am to 7 pm (CST) on workdays and 10 am to 5 pm on Saturdays. Still, users can very easily find solutions for themselves in the help center or opt for email support if they need assistance outside of these working hours.

The provider also offers the option to schedule a 30 to 60 minute setup call, which is designed to make the initial process of settling in easier by giving a rundown of the platforms’ interface and tools.

Our experience with this VoIP provider was exceptional, with Talkroute ticking all the boxes necessary to be a top-tier choice for those seeking an all-in-one solution.

Prices start at $19 per month, but the platform’s 7-day free trial allows you to test it without spending a dollar. Plus, the cherry on the top is the 20% exclusive discount for Best Reviews readers.

In the end, more than keeping up with communication trends, Talkroute is setting the path for its competitors to follow, maintaining a competitive edge in today’s dynamic business landscape.