SRFax Reviews

Features

What SRFax prides itself on most is its security, earning certificates for U.S. HIPAA compliance and Canadian PHIPA compliance. Indeed, SRFax will sign a Business Associate Agreement with you to ensure its commitment, and there aren’t many other companies out there like this. It ensures the reliability and trustworthiness of the service. In addition to utilizing SSL encryption, SRFax offers additional PGP encryption, which is recommended when sending any sensitive information, and with two-factor authentication, the chance of unauthorized access to your account is close to zero.

SRFax is ideal for anyone wanting to take advantage of its API to add integration to existing software. The website offers a lot of help on how to do this, providing official C#, PHP, and VB classes and hosting classes developed by the SRFax online community for Ruby and Python.

SRFax offers the use of its dedicated Printer Driver, which allows any user with a valid fax number to send faxes directly from the computer to an email address. Moreover, there is a small Java-based client that you can download for Mac and Windows, though it will only give you access to faxes in your inbox and outbox. Windows users also get access to SRFax Xfer – a basic program that automatically downloads received faxes into a specific folder.

Sending and receiving faxes

Sending faxes through the SRFax website is an easy process, apart from the small issue that there isn’t a text box for writing faxes, like the one that already exists for inserting a cover page. Instead, any text must be attached as a document. The attachments are well done though, with just about every file format you’ll ever need to be supported, and a 50MB maximum limit for each file. As of yet, there’s no way to add attachments from cloud services, but faxes take just a few minutes to send and have remarkably good quality. You also have the option of sending faxes to as many as 50 recipients simultaneously.

Received faxes can be viewed in a pop-up from your fax inbox, and from there you’re able to download, forward, or delete them. You also have the option to forward any received faxes to an email address in either PDF or TIF format. Any nuisance numbers can be blocked, and there’s a separate junk folder to avoid inbox clutter. Additionally, the inbox has a filter option enabling you to search by number, name, or ID. When using the SRFax Printer Driver desktop application, hand-written and scanned signatures can be added as well.

There’s also SRFax Printer which allows you to send faxes from any program. The program is only for Windows currently, but similar features can be found in the Mac version of the SRFax client. Using SRFax Printer allows you to send faxes straight from the source without having to log in to the SRFax website or use email.

Fax numbers

The range of fax numbers available with SRFax is limited to the United States and Canada, but SRFax does offer local numbers from every state and province with a variety of large of cities in each. However, SRFax doesn’t offer any customizable numbers, so you will have to select from the provided list of numbers.

If you’ve already got a fax number, porting to your SRFax account is a simple process. First, you’ll need to confirm that your fax number is portable, then provide SRFax with the latest bill or invoice showing the correct address and number as well as a signed letter of authorization. After emailing these to SRFax, you’ll have to wait between 10 and 15 days for your number to be converted. However, the process requires a one-time fee of $25 and it will automatically end the free trial period.

There’s no shortage of pricing options for whatever your fax needs may be. The company offers standard plans as well as solutions aimed specifically at healthcare businesses. The cheapest way to get SRFax is by choosing the Basic Plus package, which comes with 200 pages and unlimited storage, and costs just $6.50 a month when paid annually. Users can upgrade to the Standard Lite plan ($9.30 a month annually) all the way to the Standard Plus package ($28 per month annually). Each of these packages comes with an unlimited number of outbound users.

SRFax also offers dedicated plans for healthcare businesses that provide – similar to standard plans – between 200 and 1,500 pages per month. The benefits of healthcare solutions are that additional pages cost slightly less, multiple individual user accounts can be applied, and the authorized email addresses are unlimited. Payment can be made through any major credit card brands, and SRFax has a referral scheme, which will credit $20 to your account for every successful referral (provided that the new user’s account remains active for more than 30 days).