Saves Lives When Seconds Count®️ is LifeFone's motto.
In addition to landline and cellular home-based units, the medical alert system provider also offers several on-the-go solutions for the more active customers.
Of course, the monitoring team works around the clock to make sure LifeFone members get instant help from the operators when needed. Plus, the VIPx®️ Caregiver Mobile App offers extra peace of mind to patients and their loved ones.
All products are also reasonably priced, not to mention that there’s a 30-day money-back guarantee to try out LifeFone without instant commitments.
For more information, we recommend getting in touch with the company at to get a free quote.
| 24/7/365 monitoring | |
|---|---|
| Medical monitoring | |
| 2-way communication | |
| Fall detection |
LifeFone's technology is combined with a personalized response system that delivers fast and competent help during emergencies.
With a press of a button, the medical alert user in need gains instant access to caring, compassionate help. The company’s emergency care specialists are available 24 hours a day, every day of the year.
LifeFone also allows customers or their caregivers to create a customized plan for every situation. It’s possible to send personalized emergency care instructions via email or fax, which consist of a protected person’s medical condition, medication, and contacts of preferred physicians, family members, or neighbors. The care specialist agents review each emergency care plan to ensure it follows the senior’s wishes.
Moreover, there are several extra services that you can get. While the protection plan ($5 per month) assures you’ll have a quick replacement in case your device is damaged or stolen, the Daily Check-In allows you to set up a customized daily call for $19 a month.
LifeFone products can be equipped with fall detection for $5 per month, which automatically calls for help in case of a fall.
When an accident happens, a care agent automatically connects to understand if a simple lift is enough or if more serious help is needed. In case there’s no answer, professional help is called immediately.
Meanwhile, the on-the-go equipment comes with location tracking via GPS and cellular Wi-Fi. This allows care agents to send help even when seniors aren’t able to pinpoint their exact location.
This feature also allows caregivers to check the user’s location through LifeFone's mobile app.
Although VIPx®️ Caregiver Mobile App costs an additional $8 per month and is only accessible as an add-on to LifeFone's ViPx®️ device, it’s worth every dollar.
In addition to locating the mobile device and checking the first motion of the day, it notifies the caregivers when the user presses the help button.
Moreover, the app helps find misplaced units via the ‘Ring the Device’ feature and can work as a step tracker.
| Central units | |
|---|---|
| Wireless/cellular systems | |
| Wrist pendants | |
| Necklaces |
LifeFone offers medical alert systems for every lifestyle.
And even though the features vary depending on the device, all products have a water-resistant help button and a long-lasting battery.
There are two options when it comes to at-home equipment: At-Home Landline and At-Home Cellular.
As the names give it away, the only difference between them is that one works with a landline, whereas the other works on AT&T’s 4G cellular network.
Both stations feature a coverage of up to 1,300 feet and come with up to 32 hours of backup battery. This means that the user will continue to be protected in the event of a prolonged power outage.
Both devices also come with a room temperature sensor, which sends an alarm when the temperature goes above or below your customized settings. While not a fire alarm per se, it does provide an extra layer of comfort.
Finally, both home units come with two-way communication and pair together with a water-resistant help pendant or wristband.
LifeFone has three on-the-go monitoring units: VIP Active®️, VIPx®, and VIP flex®️.
They work with a cellular network (VIPx®️ and VIP flex®️ work with AT&T and Verizon, whereas VIP Active®️ works only with AT&T). In other words, you can bring your device with you wherever you want – even on vacation.
Regardless of the equipment you choose, all devices support two-way communication. This way, you don’t need to bring any accessories with you.
All the on-the-go devices are water-resistant, with some providing location services. The latter works differently depending on the device.
While VIPx®️ offers access to the optional comprehensive caregiver app that tracks the current location already mentioned above, VIP Active®️ and VIP flex®️ send the user’s location via text.
Plus, VIPx®️’s battery lasts for an astounding ten days, whereas VIP Active®️ and VIP flex®️’s battery lasts for five days.
LifeFone also offers a wide variety of accessories, like lockboxes and wall-mounted help buttons.
People who are more active and tech-savvy may find Safe Watch Active®️ an attractive alternative to traditional medical alert devices.
The GPS-based smartwatch identifies the user’s location with Wi-Fi, GPS, and cellular technology. It uses AT&T’s nationwide cellular network, meaning your device will be covered in most places within the U.S., regardless of your cell provider.
In addition to the usual medical alert features, the smartwatch has a wide and high-definition display, tracking users’ heart rate, steps, and calories. It even tells you the weather, so you can double-check it isn’t going to rain before you go on a long walk.
It’s important to mention that the smartwatch also supports two-way voice communications, allowing seniors to speak with the care team without the need for a cell phone. A powerful speaker and microphone ensure both parties are able to understand each other clearly in case of an emergency.
The smartwatch’s battery lasts for up to 24 hours per charge, so the user can spend their day stress-free.
What closes the deal for us is that the device supports fall detection.
LifeFone's service setup is as easy as it could be.
Users are provided with straightforward instructions along with visual aids to make sure it’s clear which cable goes where.
It usually takes about ten minutes to install and test out LifeFone's medical alert system, meaning you won’t need advanced tech skills to get started. All you have to do is plug the base unit into the power outlet, turn it on, and push the help button to test the system.
Of course, if you’re using the landline base station, it’s also necessary to plug it into a phone jack.
The setup will be completed once you get in touch with the call center and a clear connection and signal have been established. And there’s no need to worry if you ever press the help button by accident. You can just stay on the line and let the operator know that you pressed it by mistake.
| Activation fee | |
|---|---|
| Lifetime price guarantee | |
| Free spouse monitoring | |
| Free shipping |
LifeFone has several plans to cater to everyone’s needs:
In addition to annual plans, you also have monthly and quarterly subscriptions. However, keep in mind that longer billing cycles have their perks.
The company rewards customers who commit to quarterly or annual billing cycles with free shipping and one free month. The latter also comes with an extra free lockbox.
The best part is that you don’t need to worry about long-term contracts, as you can cancel anytime and get a pro-rated refund for any unused months once the equipment is returned.
All plans also come with a price-lock promise and a 30-day money-back guarantee, and there aren’t any activation or equipment fees.
There’s a referral program in place where you get a month of the service for free for each successful referral, and LifeFone protects your spouse at no added cost.
The devices can be ordered by phone at +1 (855) 203-4697 or online.
| 24/7 | |
| Live chat | |
| Phone |
LifeFone has an informative website that is easy to navigate.
In addition to an exhaustive FAQ page, the company also provides useful guides for all its devices, and the blog is full of informative articles on a wide range of relevant topics.
If you prefer to contact the company directly, you can do so by phone or via email. LifeFone's excellent services are accredited by the Better Business Bureau with an A+ rating.
LifeFone is also active on social media sites like Facebook, Twitter, and Instagram. Moreover, the company has plenty of useful video tutorials on its YouTube channel to guide you through setting up the service.
LifeFone has rightfully earned its recognition around the U.S.
It provides a senior-friendly monitoring service with a wide spectrum of medical alert systems.
There are various in-home and on-the-go devices that cater to every lifestyle with fair prices that don’t break the bank.
But what really shows how deeply LifeFone cares about its customers is some of the extra perks that not all providers offer, such as a 30-day money-back guarantee, free spouse monitoring, and the option to get daily check-ins.
And although it’s paid separately, LifeFone's VIPx®️ Caregiver Mobile App is the perfect tool to provide caregivers and family members with extra peace of mind.
In summary, LifeFone is a top-notch medical alert service that allows seniors to safely live independently and with confidence.
For more information, we recommend getting in touch with the company online or by phone at +1 (855) 203-4697 to get a free quote.
We’ve reviewed over 25 medical alert systems and spent thousands of hours researching medical alerts, senior health, and senior security.
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