RingCentral Reviews

RingCentral RingEX combines all communication channels into one centralized platform, streamlining communication and enhancing collaboration between team members. Being cloud-based, the solution allows users to access their phone system from anywhere with an internet connection, which is especially valuable for remote teams.

The platform offers extensive analytics and reporting tools, providing insights into call partners, call duration, KPIs, and several other metrics. Users can also personalize and add their desired widgets, setting up different data ranges, dimensions, and filters.

Still, what truly makes RingEX shine is its high-quality video conferencing. Setting up a new online meeting in one click and inviting users can be done with the help of Outlook and Google Calendar.

We loved how RingEX uses AI to create video highlights and transcripts from the online meetings. Another plus is that it’s optimized for green or blue screens, as well as having dynamic backgrounds.

Phone calls are made either with an IP phone or the app’s softphone. Contacts are easily accessible and divided into categories so they can be found faster. It’s possible to import contacts and directories from CSV files and Google and Microsoft accounts and then categorize them. The platform even has a quick contacts folder for frequently used numbers.

RingEX maintains an exceptionally high standard for call quality, regardless of the device used. Since the app is intuitive, forwarding numbers, conducting group VoIP calls, and transferring between different devices connected to the network is a breeze.

Every feature is logically located, so anyone who has used a virtual phone system before will have no problems navigating the service. However, there is a potential steep learning curve for those less familiar with this type of software.

Users can set up interactive virtual responses, warm transfers, ring groups, and call queues in a matter of seconds. Forwarding during ordinary working hours, after hours, or by creating custom rules, is also simple, helping support the organization around breaks and holidays. Similarly, it’s possible to configure your screening, greetings, and hold music by importing MP3 or WAV files.

The auto-attendant efficiently manages incoming calls, directing them to the appropriate individual or department. In addition, all features are highly customizable from the admin panel.

Depending on the subscription, users also have access to an integrated online faxing tool associated with their existing phone number. Like any other online fax software, customizing cover pages, scheduling faxes, and attaching high-definition documents can be done with just a few clicks.

RingCentral can also easily generate tailored SMS responses, helping users better engage with customers and create successful campaigns without leaving the platform. Users can also set up shared team inboxes, request payments, and automate messages, making every interaction count.

All of RingCentral's communication and management are conducted through the desktop and mobile apps. The interface is minimalist and organized, and users can customize their workflow and menus, tailoring the service to their needs.

Depending on the subscription, admins can assign roles with predefined permissions, ensuring that management is centralized and team members have access to the correct tools.

Monitoring calls is also simple. We liked that the software allows managers to join live calls to improve customer interactions, making the training period for newer team members smoother.

Speaking of management, RingCentral RingEX logs every user action, including caller identity, call length, actions taken, whether a call was recorded, and much more. This data is available in the in-depth performance reports that managers can filter to view various KPIs.

The Quality of Service tab also goes into the nitty-gritty of how to have the highest quality calls possible by showing users a performance based on ISP, endpoint, and network.

Powered by RingSense AI, RingCentral provides a personal AI assistant to make users’ workflow as efficient as possible. From automatic note-taking to using a chatbot to search for information, this personal AI assistant is a game-changer.

It can identify interactions that need more support, solve complex issues, and even get real-time AI insights to help users better monitor multiple interactions. Additionally, RingEX helps with writing by providing suggestions according to your prompts and offers automatic translations in Spanish, French, Chinese, English, and German.

Better yet, the AI learns the more you use it, ensuring an increasingly personalized experience where it almost reads your mind.

RingCentral RingEX offers users a diverse array of phone number options, including over 200 area codes in the U.S.

Additionally, RingCentral offers various toll-free numbers with prefixes like 800, 888, 877, 866, 855, and 844. Custom vanity numbers are also available, enhancing company branding and making phone numbers more memorable, but they do come with the extra price tag of $30.

For an extra $5.99 per user per month, standard customers can include international numbers from 55 countries worldwide. Plus, porting over existing numbers is also an option that typically takes 5 to 30 days to complete.

RingCentral RingEX has a clean and organized design for its iOS and Android apps. With an interface that resembles the desktop app, almost all the same features are available for mobile devices.

Users can customize their tabs to make the app as efficient as possible, choosing which items appear in the main menu for faster access. We found that the softphone, keypad, SMS, voicemails, video, and agenda all function remarkably well, guaranteeing that users stay connected, regardless of location.

RingCentral is, without a doubt, the king of integrations. With hundreds of options for users to choose from, such as Microsoft 365 or CRM software integrations, all hosted on the website’s very own app store.

The RingCentral App Gallery is organized into categories, making it easy to locate the exact integration you‘re looking for. Everything users may need, from analytics and legal to healthcare and marketing integrations, is at their fingertips.

The app store is brimming with CRM integrations, with around 135 apps in this category alone. To make it even better, users can suggest future integrations in the unlikely event that what they need is not available.

Those looking for a custom-made app will be happy to know that they can build their own using the RingCentral API. Although this option costs extra, it’s perfect for anyone with specific needs that aren’t met anywhere else.

RingCentral has a flexible pricing structure with three different tiers catering to a wide range of needs. It’s possible to customize the number of users included in the virtual phone system, with a maximum of 100 users per VoIP account.

Opting for the annual plan can translate into a discount of up to 33% off the regular price. Overall, the cheapest way to get RingCentral is by going for a yearly Core subscription, which works out at $20 per user per month. However, since that is the most basic package, it only offers standard features.

With access to extra integrations, online faxing, and advanced call monitoring, among other pro features, the Ultra plan is perfect for larger businesses, especially those with overseas clients.

Testing out the platform is also made simple with its 14-day free trial. Even though those choosing more than six users will only have access to a demo, RingCentral's 30-day money-back guarantee ensures everyone is able to take the software for a test drive before committing to the subscription.

RingCentral shows its dedication to customer satisfaction by making support available 24/7. With diverse communication channels, from email and live chat to phone, the provider ensures that every question has an answer. While testing, we found the live chat agents responsive and helpful.

For those who prefer a DIY approach, RingCentral has an extensive support section full of resources designed to help users understand the service inside out, ranging from FAQs to video tutorials and even webinars.

Community interaction is also encouraged via the discussion forum. There, users and the support team can interact, asking and responding to every type of question. Plus, RingCentral also has an active social media presence on different platforms such as Instagram, Facebook, and X, where several tips and industry-relevant topics are brought to life.

With hundreds of integrations available, customizable admin settings, extensive analytics and reports, and high-quality calls and video, RingCentral definitely demonstrates its commitment to user satisfaction and customer experience.

Prices start at $20 per user per month, and yearly subscriptions can get users a discount of up to 33% off the regular rate. Plus, the software’s 14-day free trial and 30-day money-back guarantee allow users to test it out without taking any risks.

For those who want to proceed more cautiously, RingCentral's website offers an interactive demo of the main features.

Both RingCentral and Nextiva are well-established in the VoIP market and offer powerful solutions. Nextiva is known for its all-in-one platform, which boasts more features. RingCentral, on the other hand, offers a better price for smaller teams. But… which one is better? Check out the details in our Nextiva vs RingCentral comparison.

Is RingCentral better than 8×8? Well, that depends on what you’re looking for. RingCentral excels in integrations and analytics, while 8×8 shines when it comes to strong global calling features.

Both solutions are comprehensive in their own way. RingCentral is a full-featured business phone system, while Grasshopper is a simpler virtual phone system that focuses on the needs of entrepreneurs and small teams. Read everything about these providers in our RingCentral vs Grasshopper comparison.

If you’re wondering whether RingCentral or 800.com is the better option for your business, you first need to define your goals. RingCentral has a more comprehensive approach to virtual phone systems, offering more advanced features. 800.com, on the other hand, is designed for small businesses only, including handy tools like SMS campaigns and a broad number selection.