With over 20 years of experience, RingCentral is known for being ahead of the curve, providing a wide range of products, including online faxing and web conferencing software. RingCentral RingEX offers unlimited domestic calling and text messages, advanced call handling and phone management features, plus desktop and mobile apps to combine everything into one polished VoIP platform. Even better, it comes with a personal AI assistant that is a game-changer for anyone needing to take calls or follow up on clients.
It’s possible to see everything for yourself with the interactive demos, but testing its features is also possible via the 14-day free trial and 30-day money-back guarantee available. To know more about what RingCentral has to offer, we recommend calling the company at +1 (888) 295-1724 for a custom quote.
Fax support | |
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Analog phone support | |
Softphone | |
Conference calling |
RingCentral RingEX combines all communication channels into one centralized platform, streamlining communication and enhancing collaboration between team members. Being cloud-based, the solution allows users to access their phone system from anywhere with an internet connection, which is especially valuable for remote teams.
The platform offers extensive analytics and reporting tools, providing insights into call partners, call duration, KPIs, and several other metrics. Users can also personalize and add their desired widgets, setting up different data ranges, dimensions, and filters.
Still, what truly makes RingEX shine is its high-quality video conferencing. Setting up a new online meeting in one click and inviting users can be done with the help of Outlook and Google Calendar.
We loved how RingEX uses AI to create video highlights and transcripts from the online meetings. Another plus is that it’s optimized for green or blue screens, as well as having dynamic backgrounds.
Phone calls are made either with an IP phone or the app’s softphone. Contacts are easily accessible and divided into categories so they can be found faster. It’s possible to import contacts and directories from CSV files and Google and Microsoft accounts and then categorize them. The platform even has a quick contacts folder for frequently used numbers.
RingEX maintains an exceptionally high standard for call quality, regardless of the device used. Since the app is intuitive, forwarding numbers, conducting group VoIP calls, and transferring between different devices connected to the network is a breeze.
Every feature is logically located, so anyone who has used a virtual phone system before will have no problems navigating the service. However, there is a potential steep learning curve for those less familiar with this type of software.
Users can set up interactive virtual responses, warm transfers, ring groups, and call queues in a matter of seconds. Forwarding during ordinary working hours, after hours, or by creating custom rules, is also simple, helping support the organization around breaks and holidays. Similarly, it’s possible to configure your screening, greetings, and hold music by importing MP3 or WAV files.
The auto-attendant efficiently manages incoming calls, directing them to the appropriate individual or department. In addition, all features are highly customizable from the admin panel.
Depending on the subscription, users also have access to an integrated online faxing tool associated with their existing phone number. Like any other online fax software, customizing cover pages, scheduling faxes, and attaching high-definition documents can be done with just a few clicks.
RingCentral can also easily generate tailored SMS responses, helping users better engage with customers and create successful campaigns without leaving the platform. Users can also set up shared team inboxes, request payments, and automate messages, making every interaction count.
All of RingCentral's communication and management are conducted through the desktop and mobile apps. The interface is minimalist and organized, and users can customize their workflow and menus, tailoring the service to their needs.
Depending on the subscription, admins can assign roles with predefined permissions, ensuring that management is centralized and team members have access to the correct tools.
Monitoring calls is also simple. We liked that the software allows managers to join live calls to improve customer interactions, making the training period for newer team members smoother.
I love how ringcentral has been working for me. Their Customer support specially is very good. I loved talking to Christian Yaves. He was very supportive or helpful.
We really appreciate your positive feedback, John! We also rated RingCentral’s customer support highly, so we’re glad to see you had a similar experience. Thank you for leaving a comment and have a good day 🙂
Speaking of management, RingCentral RingEX logs every user action, including caller identity, call length, actions taken, whether a call was recorded, and much more. This data is available in the in-depth performance reports that managers can filter to view various KPIs.
The Quality of Service tab also goes into the nitty-gritty of how to have the highest quality calls possible by showing users a performance based on ISP, endpoint, and network.
Powered by RingSense AI, RingCentral provides a personal AI assistant to make users’ workflow as efficient as possible. From automatic note-taking to using a chatbot to search for information, this personal AI assistant is a game-changer.
It can identify interactions that need more support, solve complex issues, and even get real-time AI insights to help users better monitor multiple interactions. Additionally, RingEX helps with writing by providing suggestions according to your prompts and offers automatic translations in Spanish, French, Chinese, English, and German.
Better yet, the AI learns the more you use it, ensuring an increasingly personalized experience where it almost reads your mind.
Setup fee | |
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Cancellation fee | |
Toll-free number | $30 |
Local, 800 transfer fee | Free (additional: $4.99/mo) |
RingCentral RingEX offers users a diverse array of phone number options, including over 200 area codes in the U.S.
Additionally, RingCentral offers various toll-free numbers with prefixes like 800, 888, 877, 866, 855, and 844. Custom vanity numbers are also available, enhancing company branding and making phone numbers more memorable, but they do come with the extra price tag of $30.
For an extra $5.99 per user per month, standard customers can include international numbers from 55 countries worldwide. Plus, porting over existing numbers is also an option that typically takes 5 to 30 days to complete.
RingCentral RingEX has a clean and organized design for its iOS and Android apps. With an interface that resembles the desktop app, almost all the same features are available for mobile devices.
Users can customize their tabs to make the app as efficient as possible, choosing which items appear in the main menu for faster access. We found that the softphone, keypad, SMS, voicemails, video, and agenda all function remarkably well, guaranteeing that users stay connected, regardless of location.
RingCentral is, without a doubt, the king of integrations. With hundreds of options for users to choose from, such as Microsoft 365 or CRM software integrations, all hosted on the website’s very own app store.
The RingCentral App Gallery is organized into categories, making it easy to locate the exact integration you‘re looking for. Everything users may need, from analytics and legal to healthcare and marketing integrations, is at their fingertips.
The app store is brimming with CRM integrations, with around 135 apps in this category alone. To make it even better, users can suggest future integrations in the unlikely event that what they need is not available.
Those looking for a custom-made app will be happy to know that they can build their own using the RingCentral API. Although this option costs extra, it’s perfect for anyone with specific needs that aren’t met anywhere else.
Included lines | Unlimited |
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Included minutes |
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Overage minutes | $0.039/min (toll-free) |
Additional lines | n/a |
RingCentral has a flexible pricing structure with three different tiers catering to a wide range of needs. It’s possible to customize the number of users included in the virtual phone system, with a maximum of 100 users per VoIP account.
Opting for the annual plan can translate into a discount of up to 33% off the regular price. Overall, the cheapest way to get RingCentral is by going for a yearly Core subscription, which works out at $20 per user per month. However, since that is the most basic package, it only offers standard features.
With access to extra integrations, online faxing, and advanced call monitoring, among other pro features, the Ultra plan is perfect for larger businesses, especially those with overseas clients.
Testing out the platform is also made simple with its 14-day free trial. Even though those choosing more than six users will only have access to a demo, RingCentral's 30-day money-back guarantee ensures everyone is able to take the software for a test drive before committing to the subscription.
24/7 | |
Live chat | |
Phone |
RingCentral shows its dedication to customer satisfaction by making support available 24/7. With diverse communication channels, from email and live chat to phone, the provider ensures that every question has an answer. While testing, we found the live chat agents responsive and helpful.
For those who prefer a DIY approach, RingCentral has an extensive support section full of resources designed to help users understand the service inside out, ranging from FAQs to video tutorials and even webinars.
Community interaction is also encouraged via the discussion forum. There, users and the support team can interact, asking and responding to every type of question. Plus, RingCentral also has an active social media presence on different platforms such as Instagram, Facebook, and X, where several tips and industry-relevant topics are brought to life.
RingCentral ticks every box in our must-have VoIP features list, going the extra mile and offering some extras. Catering to a wide range of users, the platform provides a clear and organized interface. Still, since the software is overflowing with features, those unfamiliar with virtual phone systems may suffer a steep learning curve before starting to use it effectively.
With hundreds of integrations available, customizable admin settings, extensive analytics and reports, and high-quality calls and video, RingCentral definitely demonstrates its commitment to user satisfaction and customer experience.
Prices start at $20 per user per month, and yearly subscriptions can get users a discount of up to 33% off the regular rate. Plus, the software’s 14-day free trial and 30-day money-back guarantee allow users to test it out without taking any risks.
For those who want to proceed more cautiously, RingCentral's website offers an interactive demo of the main features.
Both RingCentral and Nextiva are well-established in the VoIP market and offer powerful solutions. Nextiva is known for its all-in-one platform, which boasts more features. RingCentral, on the other hand, offers a better price for smaller teams. But… which one is better? Check out the details in our Nextiva vs RingCentral comparison.
Is RingCentral better than 8×8? Well, that depends on what you’re looking for. RingCentral excels in integrations and analytics, while 8×8 shines when it comes to strong global calling features.
Both solutions are comprehensive in their own way. RingCentral is a full-featured business phone system, while Grasshopper is a simpler virtual phone system that focuses on the needs of entrepreneurs and small teams. Read everything about these providers in our RingCentral vs Grasshopper comparison.
If you’re wondering whether RingCentral or 800.com is the better option for your business, you first need to define your goals. RingCentral has a more comprehensive approach to virtual phone systems, offering more advanced features. 800.com, on the other hand, is designed for small businesses only, including handy tools like SMS campaigns and a broad number selection.
The Best Reviews team researches and tests all products first-hand. We've been reviewing products and services since 2012 and are proud to only publish human-created content.
November 2024
This company steals money from their B2B customers. We closed account because they could not replace malfunctioning rental hardware after 5 phone calls. I got a “we’ll try” then a “we’ll let you know” to which I decided to immediately close the account. Over 1.5 hours in our payroll costs later they discussed “refunding the shipping charges” but their policy is to charge you for them first then to refund it, not only costling my company money, but also their company money both ways on CC fees. Who would want to be charged more money after cancelling due to such poor support. Small businesses can’t afford to work with companies that require the owner over multiple calls and weeks to get involved in cancellation, only to be charged additional money for no reason whatsoever. This is substandard predatory service in a corporate to small business, B2B relationship. Do not trust this company, I am still on hold and posting additional reviews until they refund extraneous charges.
Hello Chase, thank you for leaving your honest review of RingCentral. While testing, we found the customer support to be very helpful, but we weren’t contacting them about refunds. Please could you let us know what the outcome of your communication was? Were you refunded in full?
October 2024
If I could give negative stars for customer service, it wouldn’t be enough. It takes HOURS to connect with anyone from customer service. HOURS. Then, when they finally connect, they say hi, are you there, and I’ll be disconnecting this chat in # minutes, end chat. By the time you’ve checked the chat again, because it’s been open in another window ALL DAY waiting for someone to respond, they’re gone. Don’t even think about cancelling either. You can’t just cancel online. You have to call. But do they answer? Nope. You try to chat. When you finally do get someone, they want to bill you out for the rest of your contract (if you have one) and don’t stop billing you until that is paid, regardless of the date of the request of cancellation. Email? Oh, they can send you that cancellation invoice, but they certainly cannot respond to it. It’s been ONE WEEK and still no reply regarding my payment of that last invoice and cancellation of the account. Follow-ups will go ignored as well. Absolutely. Ridiculous.
Hello Jennifer, we’re sorry to hear that your experience of getting in contact with RingCentral was less than satisfactory. We found the live chat to be particularly successful, so we were surprised to read that this wasn’t the case for you. If you’re looking to switch to another provider, feel free to check out our guide with lots of info about VoIPs and our recommended companies.
September 2024
I love how ringcentral has been working for me. Their Customer support specially is very good. I loved talking to Christian Yaves. He was very supportive or helpful.
We really appreciate your positive feedback, John! We also rated RingCentral’s customer support highly, so we’re glad to see you had a similar experience. Thank you for leaving a comment and have a good day 🙂
September 2024
My experience, which I believe is shared by many others, raises significant concerns about the ethics and transparency RingCentral operations. We have filed a complaint with BBB; there are numerous complaints re: trying to cancel, extremely poor customer service, deceptive practices. Literally hours on hold via phone and chat. Finally answered a chat message after 15 hrs. Essentially impossible to cancel services and request a refund. Sadly, has turned into an unethical company. Stay away…
February 2021
The number of spam calls coming through on our company lines with RingCentral is ridiculous. When we submit requests for help, they close the case without resolve or explanation simply stating there is nothing they can do. We tried blocking the calls in their admin console as well as at the local user level, but somehow the blocked calls still penetrates through and RingCentral won’t address it.
August 2020
Stay way from this carrier. The mislead you from the beginning. Start you out with an English speaking account rep, then later they switch you to account rep and customer service that don’t speak very good English at all. They customer service first level and only help you 1 out of 20 times. Account rep has mislead me in porting my number from them. I caught them updating my address to an incorrect address that was missing a character, which then they reject my port request. I am now going on 3 months trying to port my number away from them and till still reject my port request. Now I have filed a complaint with the FCC. This VOIP carrier is terrible!
February 2019
Have had this for 2 years and we have problem after problem with it not working. It has a difficult interface, there are way too many options. Our phone system just quit working and we are a medical office that takes calls after hours. Well it hasn’t worked for over a month. What a joke. Don’t try contacting customer service as they are clueless. Can’t believe they are ranked number one.
September 2018
Getting this set up was quick enough for me with ample guides on how to tie everything together. I’ve had to deal with more tricky, tedious instalments than this. It works like a charm and I’m pretty ok with the overall cost of it all.
August 2018
I’m very pleased with how Ringcentral is working for us and the improvements it has brought to our organization. We’re keeping our menus short, yet they already mean that our office manager has to go through a lot less calls. Also, hardware. It’s astonishing just how much easier it is for our office manager and any customer reps to wear a headset. Especially the wireless units that our warehouse personnel use have won us over.
April 2018
Call handling was much welcomed and does really well for us considering we have different opening times for the office, shop, online store… All the rest is there – good apps, quality phone connections, support was there when I needed it as one of our employees didn’t get it to work on her computer. I’ve been with Vonage before and was happy with them, but Ringcentral has way more.
September 2016
Fairly okay
January 2016
I do not know how Ringcentral received more than two stars. First of all their costumer service is probably one of the worst out there. From rude representatives to inconsistent information. There was no follow up on my interest as a potential consumer besides an email giving me a breakdown of costs for the service, which again had inconsistent information from their website advertising.
April 2015
I have no idea how RingCentral is rated #1 on this website, unless of course they paid for that. The system, when functioning as expected/normal, is PHENOMENAL. I will give them that. The problem is, it rarely functions as expected/normal, and support is shelled out to the Phillipines. Even this I could put up with if the agents weren’t rude when you can’t understand their thick accents. Having requested a call from USA-based support over a week ago given the number of problems my system is having, you can imagine my surprise when I was just told today that USA-based support is supplied for teams of 20 or more, only. So basically the little guys don’t pay them enough is what I take from that. Quite sad. I had extremely high hopes for this system. Support and an extremely glitchy system just aren’t up to par. Side-note: I spent $500 on the phone alone just so I could have the top of the line service.
December 2014
I have been with RingCentral for a few years now. I have rather unique needs. I forward the 800 number I have with them to both my cell and a magicjack landline. Recently I had a call quality issue. My clients could hear me fine but I couldn’t hear them. So, I submitted a ticket as their help system did change and I didn’t want to call them. Just didn’t feel like being on the phone. They got back to me in reasonable time, made some changes to my settings and I haven’t had a quality problem since. It did take a little back and forth testing, as to be expected. I am actually writing this review as I’m looking around to see if I can save a few bucks on my service. I’m giving them the chance to keep my business, if they come through. If not, who knows what I’ll do. I’m thinking of adding a desk VOIP phone but I want to save a little money. Adding a phone would cost me the phone itself plus $5 a month more. We’ll see what happens.
December 2014
I have had Ring Central for a year now and it just doesn’t work for me. It took three or more phone calls to the support team to get the VOIP to work on my network. The iPhone app has terrible call quality since all of my calls get broken up and no one can hear me. Every time I call support they tell me that it’s my network. My internet is fast and the app NEVER works well regardless of whether I use it over VOIP or the phone itself. I’ve been patient so far but I think it’s time for me to move away from Ring Central.
August 2014
Their product never works consistently. Always having to uninstall and re-install their call controller. If you want to use the softphone on a PC then you must have Microsoft word and will not work with open office, etc. By the way, UPDATE your information. They recently stopped offering 24/7 service unless your system is completely down but MUST enter an online only ticket for everything else which is by far, the majority of the issues we’ve had!
September 2013
I have been with them for over a month. With over 100 employees on their system, we have not had any issues. The implementation team was amazing. I have not heard a single complaint from our employees since we moved from the previous provider. Great Service for a Great Price.
May 2013
Amazing service.
February 2013
Ring Central is a great VOIP software package. It is very easy to use and extremely user friendly. Their customer service associates do not treat you like you are a number and they also take their time to figure out any problems you may be having. I had an emergency and they were very attentive and genuinely were concerned with my frustrations during the emergency. I would tell other companies and friends that Ring Central is a product you want to use.
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