RingCentral Reviews

RingEX combines all communication channels into one centralized platform, streamlining communication and enhancing collaboration across team members. Being cloud-based, the solution allows users to access their phone system from anywhere with an internet connection, which is especially valuable for remote teams.

The platform offers extensive analytics and reporting tools, providing insights into call partners, call duration, KPIs, and several other metrics. Users can also personalize and add their desired widgets, setting up different data ranges, dimensions, and filters.

What truly makes RingEX shine is its high-quality video conferencing. Setting up a new meeting in one click and inviting users can be done with the help of Outlook and Google Calendar.

We loved that RingEX maximizes AI, making video highlights and transcripts from the meetings. Another plus is that as well as having dynamic backgrounds, RingEX is optimized for green or blue screens.

Phone calls are made either with a physical VoIP phone or the app’s softphone. Contacts are easily accessible and divided into categories so they can be found faster. It’s possible to import contacts and directories from Google, Microsoft accounts, and CSV files, and divide them into the appropriate sections. The platform even has a quick contacts folder for frequently used numbers.

Call handling

RingEX holds a very high standard when it comes to call quality, regardless of the device used. Since the app is fairly intuitive, forwarding numbers, conducting group calls, and transferring between different devices connected to the network is a breeze.

Every feature is located logically, so anyone who has used a virtual phone system before will have no problems navigating the service. However, there is a potential learning curve for those less familiar with VoIP software.

The auto-attendant efficiently manages incoming calls, directing them to the appropriate individual or department. In addition, all features are highly customizable from the admin panel.

Users can set up forwarding during ordinary working hours, after hours, or by using custom rules, which is ideal for breaks or holidays. Similarly, it’s possible to configure your screening, greetings, and hold music by importing MP3 or WAV files.

In addition, depending on the subscription, users have an integrated online faxing tool associated with their already existing phone number. Like any other online fax software, customizing cover pages, scheduling faxes, and attaching high-definition documents can be done within a few clicks.

Phone system management

All of RingCentral‘s communication and management are conducted through the desktop and mobile apps. The interface is minimalist and organized, and users can customize the menus, tailoring the service to their needs.

Depending on the subscription, admins have the ability to give out roles with predefined permissions, ensuring that management is centralized and team members have access to the correct tools.

RingEX logs every action that users perform, including caller identity, call length, actions taken, whether a call was recorded or not, and much more. All of this data is available via in-depth performance reports that managers can filter to view various KPIs.

The Quality of Service tab also goes into the nitty-gritty of how to have the highest quality calls possible by showing users a performance based on ISP, endpoint, and network.

AI assistant

Powered by RingSense AI, RingEX provides a personal AI assistant to make users’ workflow as efficient as possible. From automatic note-taking to searching for information by interacting with a chatbot, this personal AI assistant is a game-changer.

Additionally, RingEX helps with writing by providing suggestions according to your prompts, as well as by offering automatic translations in Spanish, French, Chinese, English, and German.

Better yet, the AI learns the more you use it, ensuring an increasingly personalized experience where it almost reads your mind.

RingEX provides users with a wide array of phone number options. With over 200 area codes in the U.S. available, there are diverse location choices.

Additionally, RingEX offers various toll-free numbers with prefixes like 800, 888, 877, 866, 855, and 844, but getting them includes a fixed $30 fee. Custom vanity numbers are also available, enhancing company branding and making phone numbers more memorable.

For an extra $5.99 per user per month, standard customers can include international numbers from 55 countries worldwide. Plus, porting over existing numbers is also an option that typically takes 5 to 30 days to complete.

RingEX has a clean and organized design for its iOS and Android apps. With an interface that resembles the desktop app, almost all of the same features are available for mobile devices.

Users can customize their tabs to make the app as efficient as possible, choosing which items appear in the main menu for faster access. We found that the softphone, keypad, SMS, voicemails, video, and agenda all function remarkably well, guaranteeing that users are always connected, regardless of their location.

RingCentral is, without a doubt, the king of integrations. With hundreds of options for users to choose from, such as Microsoft or CRM software integrations, the website hosts its very own app store.

Organized into categories, the RingCentral App Gallery is divided so that locating the exact integration you’re looking for is a breeze. Everything users may need, from analytics and legal to healthcare and marketing integrations, is at their fingertips.

The app store is brimming with CRM integrations, totaling over 75 apps in this category alone. To make it even better, users can suggest future integrations in the unlikely event that what they need is not available.

Those looking for a custom-made app will be happy to know that building their own app can be done using the RingCentral API. Even though this option costs extra, it’s perfect for anyone with specific needs that aren’t met anywhere else.

RingEX has a flexible pricing structure with three different tiers catering to a wide range of needs. With the option of customizing the number of users included in the virtual phone system, the provider can offer software to more than a hundred people in one account.

Opting for the annual plan can translate into a discount of up to 33% off the regular price. Overall, the cheapest way to get RingEX is going for a yearly Core subscription, which works out at $20 per user per month. However, since that is the most basic package, it only offers standard features.

With access to extra integrations, online faxing, and advanced call monitoring, among other pro features, the Ultra plan is perfect for larger businesses, especially those with overseas clients.

Testing out the platform is also made simple by using its 14-day free trial. Even though those choosing more than six users will only have access to a demo, RingEX’s 30-day money-back guarantee ensures everyone is able to take the software for a test drive before committing to the subscription.

Customer support

RingCentral shows its dedication to customer satisfaction by making support available 24/7. With diverse communication channels, from email and live chat to phone at +1 (888) 295-1724, the provider ensures that every question has an answer. While testing, we found the live chat agents to be responsive and helpful.

For those who prefer a DIY approach, RingCentral has an extensive support section full of resources designed to help users understand the service inside out, ranging from FAQ to video tutorials and even webinars.

Community interaction is also valued with the existence of a discussion forum. There, users and the support team can interact, asking and responding to every type of question. Plus, RingCentral has an active social media presence on different platforms such as Instagram, Facebook, and X, where several tips and industry-relevant topics are brought to life.

With hundreds of integrations available, customizable admin settings, extensive analytics and reports, and high-quality calls and video, RingEX definitely demonstrates its commitment to user satisfaction and experience.

Prices start at $20 per user per month, and opting for yearly subscriptions can get users a discount of up to 33% off the regular rate. Plus, testing out the software without taking any risks is possible due to its 14-day free trial and 30-day money-back guarantee.

For those who aren’t comfortable with the testing options, an interactive demo of the main features is available on RingCentral’s website. As already mentioned, we also recommend contacting RingCentral at +1 (888) 295-1724 for a custom quote and building the virtual phone system that best suits your needs.