Frontpoint Security Reviews

Frontpoint Security has a diverse lineup of security equipment tailored to protect you and your belongings from various threats. It provides an intuitive DIY home security experience, allowing homeowners to set up advanced sensors without professional help.

Frontpoint Security’s selection of wired security cameras grants high-definition surveillance that integrates effortlessly with the control panel:

• Hub and Keypad: Sleek central unit with a modern design. It includes dual connectivity with Wi-Fi and cellular compatibility, a 24-hour backup battery, support for 200 smart home devices and 80 sensors, remote access via app, and integration with Amazon Alexa and Siri. In addition, users can add extra keypads to the system.
• Cameras: Frontpoint Security has six camera options to choose from, each with distinct features:

*DIY: Can be installed by the client with basic tools and knowledge. Commonly involves mounting and connecting to the Wi-Fi. It’s also possible to purchase a third-party compatible no-drill mounting accessory.

It’s important to mention that Frontpoint Security includes a monthly clip upload limit of up to 3,000 clips depending on the cameras you purchase.

• Sensors: Adhesive sensors for hazards like smoke and heat, flooding, and carbon monoxide, as well as for intrusions, including motion, doors, windows, and glass breaking.
• Automation products: There are products available for integration with the home security system: a smart door lock along with indoor and outdoor smart power plugs.
• Remote Keychain: Handy pre-programmed keychain with a 5-year battery life, 100-feet distance coverage from the Hub, app compatibility, and one-click security control for alarming and disarming. The cherry on top is that it also works as a panic button programmed to summon the police or medical responders.
• Solar panel: Users can choose to purchase the wireless outdoor camera with a solar panel. It keeps the camera operational with only one hour of direct sunlight – no need for manual recharging. On cloudy days, the camera switches to its built-in battery.

Frontpoint Security’s equipment varies in brand. Depending on the device type, you might get DSC, Qolsys, Yale, or Jasco products.

Frontpoint Security is all about flexibility – it has two customizable pre-built security systems and the option to create your own. Plus, for those who may not feel confident making such an important purchase, there’s the option to chat with a Frontpoint Security sales agent or schedule a call to get the best solution for their needs.

Frontpoint Security has a 3-year warranty for all its equipment. Users subscribed to the company’s top-tier plans receive a lifetime warranty as long as their subscription remains active. Neither warranty covers screens, wiring, lightbulbs, expendable batteries, or foil tape.

Most Frontpoint Security equipment can be installed without tools or drilling, but not all, so customers may choose to pay to get an expert partner to do it.

As an alternative, for a more premium experience, Frontpoint Security has a modern 7” all-in-one touchscreen panel. It offers excellent features:

• 7” touchscreen displays event and alarm history, and important notices from Frontpoint, right on the screen.
• Live view with Frontpoint cameras on panel with two-way audio (when panel is connected to Wi-Fi)
• Can unlock and disarm from the camera’s live view with doorbell cameras
• Activate scenes from the panel
• Control supported home automation devices directly from the panel
• Dual cellular / Wi-Fi connection for added security
• 24-hour battery backup
• Data encryption
• Works with the Frontpoint mobile app

Frontpoint Security offers four monitoring choices, so users can pick the level of protection that fits their needs and budget:

• Ultimate Monitoring: Includes the most complete protection, such as intrusion, fire and carbon monoxide coverage, flood monitoring, home automation, hourly system checks, crash-and-smash protection, video analytics, and pet protection.
• Interactive Monitoring: covers the main security essentials, including intrusion, fire and carbon monoxide protection, flood monitoring, home automation, app control, and hourly system checks.
• Video-Only Plan: best for users focused on cameras, app control, notifications, video analytics, and panic features, but without full intrusion or environmental monitoring.
• In-App Safety Button: low-cost option centered on personal safety features, including emergency info and a GPS-based in-app safety button.

Users can also add personal emergency information to help first responders in urgent situations.

Frontpoint Security has multiple add-ons available to enhance security.

Video analytics offers additional capabilities for compatible cameras. The best part is that cameras can distinguish between people, animals, and vehicles.

The best part is that with video analytics, cameras can distinguish between people, animals, and vehicles.

Another excellent add-on is Perimeter Guard™, which works as a smart deterrence. It helps to scare off people and animals away from your home within a preset time frame using a siren and flashing spotlight, automatically activated upon detection. If needed, you can manually activate the siren and lights using the Frontpoint app.

Lastly, AI deterrence is an industry-leading add-on service starting at $4.99 per month that plays verbal messages when the camera detects a person in its view. Messages can be AI-generated, context-specific warnings for intruders or preconfigured and customized for expected guests.

Frontpoint Security offers a few smart products to enhance your home’s comfort, convenience, and energy efficiency.

Beyond simple protection, Frontpoint Security enables comprehensive smart home automation, allowing users to control lights and locks through a single interface.

These include outdoor smart power plugs and smart door locks for outdoor and indoor use.

Alternatively, Frontpoint Security is compatible with third-party products:

• Sirens (Aeotex, Dome).
• Thermostats (Google Nest, Building36).
• Garage door controllers (EcoLink, GoControl, LiftMaster MyQ).
• Window shade controllers (iBlinds).
• Camera accessories (Alarm.com, DG-Direct, Coowufun).
• Voice assistants (Alexa, Siri).
• Light controllers (GE, Jasco, GoControl, Sengled).
• Smart locks (Schlage, Kwikset, Yale).

This level of compatibility is excellent for those looking to integrate existing devices with a Frontpoint Security home security system. Therefore, customers can easily build their own smart and fully automated security systems.

Frontpoint Security’s plan prices are designed to be competitive within the premium home security systems market, balancing hardware costs with service value.

Since Frontpoint Security lets clients customize their systems, its pricing isn’t black and white, changing depending on what products you want.

Nonetheless, the company has two pre-made packages. Since most Frontpoint Security products can be installed by yourself, the company doesn’t charge any setup or activation fees. You only pay more if you decide to contract professional installation services.

The most affordable way to get a home security system with Frontpoint is the Essential Home Security plan, which costs only $69, including a discount of 84%. It features a Hub and Keypad, two sensors for doors and windows, and a home defense kit consisting of a yard sign, three window decals, and a door sticker.

For a more comprehensive home security system with the Display Hub+, Frontpoint Security has the Total Home Security package, which can be purchased with a 71% discount, totaling $349. If none of the packages appeal to you, there’s the option to design your system from scratch.

All systems include a monitoring subscription (ranging from 12 months to five years), starting at $24.99 per month. Unfortunately, early termination of the subscription may result in an 80% termination fee for the remainder of the contract.

Alternatively, depending on the subscription, you can choose a different monitoring plan by calling the company.

While the monthly fee is generally higher than other solutions, clients can get some of that money back by registering for the U.S. Security Camera Rebate Program. Those enrolled will receive a rebate per registered camera. New customers get 40% off all additional products added to the packages.

Frontpoint Security offers free shipping on all orders unless you choose overnight or two-day delivery, which costs $59.99 and $34.99, respectively.

Finally, the company offers a price-matching guarantee for eligible products via telesales and a 30-day money-back guarantee with free return shipping.

The company has a help center both online, virtual, and customer support line with extensive FAQs for equipment, accounts, and purchases. Additionally, there’s a smart assistance chat for help on various subjects like building a system or contacting a Frontpoint Security agent.

Although there is a contact form for reaching the company via email, our experience with this channel could have been better. With this in mind, we recommend using the phone number for inquiries, as it yields the best results.

In general, Frontpoint Security's customer support gets mixed reviews. While some customers praise the service’s promptness, courtesy, and efficiency, others mention difficulties in subjects like canceling accounts.

That being said, the company has a score above 3.5 on TrustPilot, which is acceptable. For example, Matthew Marshall says:

Frontpoint Security is active on Facebook, YouTube, Instagram, and X for promos and general info about home security systems and their importance.

While most purchases require a monitoring plan starting at $24.99 per month, the company has discounts of up to 84% on its packages and 40% off all additional products. On top of that, Frontpoint Security has a 30-day money-back guarantee and a price-matching program via telesales.