Frontpoint Security Reviews

Frontpoint Security has a diverse lineup of security equipment tailored to protect you and your belongings from various threats. It provides an intuitive DIY home security experience, allowing homeowners to set up advanced sensors without professional help.

Frontpoint Security's selection of wireless security cameras grants high-definition surveillance that integrates effortlessly with the central hub:

• Hub and Keypad: Sleek central unit with a modern design. It includes dual connectivity with Wi-Fi and cellular compatibility, a 24-hour backup battery, support for 200 smart home devices and 80 sensors, remote access via app, and integration with Amazon Alexa. In addition, users can add extra keypads to the system.
• Cameras: Frontpoint Security has five camera options to choose from, each with distinct features:

*DIY: Can be installed by the client with basic tools and knowledge. Commonly involves mounting and connecting to the Wi-Fi.

**Pro: Requires expertise in electrical installations and integrating existing systems.

It’s important to mention that Frontpoint Security guarantees cloud storage for up to 1,000 video clips, regardless of size.

• Detectors: Adhesive sensors for hazards like smoke and heat, flooding, and carbon monoxide, as well as for intrusions, including motion, doors, windows, and glass breaking.
• Automation products: There are accessories available for integration with the home security system: a smart door lock along with indoor and outdoor smart power plugs.
• Remote Keychain: Handy pre-programmed keychain with a 5-year battery life, 100-feet distance coverage from the hub, app compatibility, and one-click security control for alarming and disarming. The cherry on top is that it also works as a panic button programmed to summon the police or medical responders.
• Solar panel: Users can choose to purchase the outdoor wireless camera with a solar panel. It keeps the camera operational with only one hour of direct sunlight – no need for manual recharging. On cloudy days, the camera switches to its built-in battery.

Frontpoint Security's equipment varies in brand. Depending on the device type, you might get DSC, Qolsys, Yale, or Jasco products.

Frontpoint Security is all about flexibility – it has two customizable pre-built security systems and the option to create your own. Plus, for those who may not feel confident making such an important purchase, there’s the option to chat with a Frontpoint Security sales agent or schedule a call to get the best solution for their needs.

Frontpoint Security has a 3-year warranty for all its equipment. Users subscribed to the company’s top-tier plans receive a lifetime warranty as long as their subscription remains active. Neither warranty covers screens, wiring, lightbulbs, expendable batteries, or foil tape.

Most Frontpoint Security equipment can be installed without tools or drilling, but not all, so customers may need an expert do it. In these cases, the company has partnered with HelloTech to provide professional installation services.

The price starts at $99 and includes the initial installation, which covers adding sensors, indoor cameras, or replacing central units. If the customer needs outdoor and doorbell cameras and smart locks, the prices will vary and will be added to the initial cost. Plus, there might be additional fees, depending on the customer’s location.

As an extra, Frontpoint Security has a modern 7” interactive screen with a kickstand available. It offers excellent features:

• Camera live view (when connected to Wi-Fi).
• Quick arm and disarm functionality with countdown timers.
• System and sensor status log.
• Compatible with up to 128 security or environmental sensors.
• Supports connections with up to 137 smart devices.
• Integrates with Amazon Alexa or Siri.
• Panic buttons for different emergencies.

All Frontpoint Security's systems require a monitoring subscription. By default, all systems include three years of the Ultimate Monitoring plan. It offers around-the-clock expert monitoring by trained specialists to deal with any security breach.

While other monitoring options are available, you can access them only by calling the company.

Frontpoint Security's professional monitoring services include a suite of automated checks to ensure your home remains reachable by emergency dispatchers at all times. Its professional monitoring services include:

Its monitoring services include:

• In-app personal safety button
• Intrusion protection
• Fire, carbon monoxide, and flood protection
• Home automation
• Email and SMS notifications
• Mobile app control
• Automatic hourly system checks
• Industry-leading dispatch times
• Video analytics
• In App or panel panic control
• Crash and smash safety (the security system can still alert the monitoring station even if an intruder destroys the control panel)

In addition, it lets users add medical information to their account so that when a medical alarm is initiated, first responders are informed of their pre-existing conditions before arriving on the scene. Adding pet information is also possible, allowing them to locate and rescue your animals in an emergency.

Furthermore, Frontpoint Security uses the AVS-01 standard to rate an alarm’s credibility based on video verification of an intruder. As a result, police treat high-score alarms as confirmed crimes in progress, which usually prompt a quicker response than regular sensor detections.

Frontpoint Security has multiple add-ons available to enhance security.

Video analytics offers additional capabilities for compatible cameras. It includes 3,000 cloud storage instead of the standard 1,000, continuous SD card recording, and an in-app highlight reel for a quick overview of your home activity.

The best part is that with video analytics, cameras can distinguish between people, animals, and vehicles.

Another excellent add-on is Perimeter Guard™, which works as a smart deterrence. It allows you to keep people and animals away from your home within a preset time frame using a siren and flashing spotlight. If needed, you can manually activate the siren using the Frontpoint app.

Lastly, AI deterrence allows automatically playing audio messages when a camera detects a person. You can assign different messages from AI-generated, context-specific content for intruders or personalized content for trusted guests.

Frontpoint Security offers a few smart products to enhance your home’s comfort, convenience, and energy efficiency.

Beyond simple protection, Frontpoint Security enables comprehensive smart home automation, allowing users to control lights and locks through a single interface.

These include outdoor smart power plugs and smart door locks for outdoor and indoor use.

Alternatively, Frontpoint Security is compatible with third-party products:

• Sirens (Aeotex, Dome).
• Thermostats (Google Nest, Building36).
• Garage door controllers (EcoLink, GoControl, LiftMaster MyQ).
• Window shade controllers (iBlinds).
• Camera accessories (Alarm.com, DG-Direct, Coowufun).
• Voice assistants (Alexa, Siri).
• Light controllers (GE, Jasco, GoControl, Sengled).
• Smart locks (Schlage, Kwikset, Yale).

This level of compatibility is excellent for those looking to integrate existing devices with a Frontpoint Security home security system. Therefore, customers can easily build their own smart and fully automated security systems.

Frontpoint Security's plan prices are designed to be competitive within the premium home security systems market, balancing hardware costs with service value.

Since Frontpoint Security lets clients customize their systems, its pricing isn’t black and white, changing depending on what products you want.

Nonetheless, the company has two pre-made packages. Since most Frontpoint Security products can be installed by yourself, the company doesn’t charge any setup or activation fees. You only pay more if you decide to contract professional installation services.

The cheapest option is the Essential Home Security plan, which costs only $69 , including a discount of 83%. It features a central unit, two sensors for doors and windows, and a home defense kit consisting of a yard sign, three window decals, and a door sticker.

For a more comprehensive home security system, Frontpoint Security has the Total Home Security package, which can be purchased with a 69% discount, totaling $329. If none of the packages appeal to you, there’s the option to design your system from scratch.

All systems include a 36-month monitoring subscription, costing approximately $50 monthly. Unfortunately, early termination of the subscription may result in an 80% termination fee for the remainder of the contract.

Alternatively, depending on the subscription, you can choose a different monitoring plan by calling the company.

While the monthly fee is generally higher than other solutions, clients can get some of that money back by registering for the U.S. Security Camera Rebate Program. Those enrolled will receive a rebate per registered camera. New customers get 40% off all additional products added to the packages.

Frontpoint Security offers free shipping on all orders unless you choose overnight or two-day delivery, which costs $59.99 and $34.99, respectively.

Finally, the company offers a price-matching guarantee for eligible products via telesales and a 30-day money-back guarantee with free return shipping.

The company has a help center with extensive FAQs for equipment, accounts, and purchases. Additionally, there’s a smart assistance chat for help on various subjects like building a system or contacting a Frontpoint Security agent.

Although there is a contact form for reaching the company via email, our experience with this channel could have been better. With this in mind, we recommend using the phone number for inquiries, as it yields the best results.

In general, Frontpoint Security's customer support gets mixed reviews. While some customers praise the service’s promptness, courtesy, and efficiency, others mention difficulties in subjects like canceling accounts.

That being said, the company has a score above 3.5 on TrustPilot, which is acceptable. For example, Matthew Marshall says:

Frontpoint Security is active on Facebook, YouTube, Instagram, and X for promos and general info about home security systems and their importance.

While all purchases include a 36-month monitoring contract of $50 per month, the company has discounts of up to 83% on its packages and 40% off all product add-ons. On top of that, Frontpoint Security has a 30-day money-back guarantee and a price-matching program via telesales.