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Vivint Reviews

Vivint Reviews

By InĂªs S. InĂªs S. — Verified by Saskia H. Saskia H. — Last updated: January 24, 2025 — User reviews (2)
Overall
4/5
(4)
Features
(3.5)
Price
(4)
Customer service
Pros
  • 24/7 monitoring
  • 60-month interest-free financing
  • Wide variety of equipment
  • Home automation
  • Professional installation
Cons
  • Expensive
  • Lack of non-monitored option
Table of contents

While smart homes are getting increasingly popular, with them appearing in many series and movies, they are not just the stuff of fiction. Founded in 1999, Vivint is one of North America’s largest smart home security providers. The company uses state-of-the-art technology to serve its clients safe and secure living 24/7.

All Vivint packages are fully customizable depending on the equipment and service needed, and it’s essential that users take a specialized quiz and contact the sales team to understand which will suit them best.

At the heart of Vivint is the Smart Hub, a control panel that connects with the many other smart devices available. This service offers a massive suite of over 40 home security and automation products that includes: indoor, outdoor, and doorbell cameras, environment detectors, smart locks and thermostats, garage door controllers, and even smart-lighting options. That’s why it’s recommended to get in touch with Vivint directly over the phone by calling +1 (866) 454-0894 and build a tailored home security system.

Free activation with Vivint
All customers can enjoy professional installation and free activation when installing a Vivint home security system.
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Security equipment

Security equipment
Equipment brandVivint
Equipment warranty120 days
Wireless technology
Cellular technology
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There are a few devices that every Vivint subscriber receives, the most important being the Smart Hub. This touch-screen tablet connects to Wi-Fi and works as a dashboard for the entire security system. Plus, its extra battery allows for uninterrupted protection, while a cellular backup guarantees that it remains functional even during an internet outage.

As the command center, the Smart Hub controls every device and provides surveillance through livestream footage from the security cameras. Should an emergency occur, the hub connects its user to Vivint’s monitoring agents, who can help them handle the situation by providing the necessary assistance or even contacting 911.

When it comes to cameras, Vivint offers three modern options that use AI to help spot intruders and deter them with light and sound. Vivint’s doorbell camera is equipped with infrared night vision, a speaker, and an LED light ring. Using AI, the system can tell the difference between a potential intruder and a package delivery. Vivint also offers an outdoor camera, which continuously records 1080p video with a 4K sensor and a wide-angle lens to watch over the rest of your exterior. Lastly, its indoor camera even allows users to remotely communicate with whoever may be inside via the push of a button.

Vivint offers several other handy pieces of equipment, such as motion, glass breaking, and door or window tampering sensor detectors. These products have a sleek, modern design and are easy to handle and set up.

It’s also worth mentioning the devices available that can save you from hard-to-detect threats using safety and environment sensors. Some examples include the smoke and CO detector, the garage door sensor, and Car Guard – a device that detects any disturbance or tampering with your car.

Installation

After customizing their ideal home security package, users can have a trained technician come set up the equipment. Usually, Vivint’s installation fee is $199, but the company constantly runs promotions that waver this cost. So, we recommend always asking customer support about any deals before taking the plunge. That being said, a $149 fee needs to be paid to bring the security system along when moving houses.

On the bright side, product activation is free all year long. Moreover, clients are immediately connected to Vivint’s control centers and can start their 24/7 home protection journey once the installation is complete. Users are also granted a 120-day warranty period during which any defective system part can be repaired or replaced without charge. Every time a technician comes to your house, you get 60 extra days of warranty.

Monitoring

Monitoring
24/7 security monitoring
Response timeSeconds
Fire & environmental protection
Video monitoring
Show all

Vivint‘s monitoring centers provide round-the-clock surveillance of your home. Professional monitoring ensures that a specialist is always within reach to respond to any emergency, whether the user is home or not.

Additionally, users have the option to manage their system themselves using the Vivint mobile app and Smart Hub. The app serves as a remote control for devices and offers a comprehensive range of monitoring features, such as system arming and disarming, garage door control, and more. Plus, it enables users to interact with people inside the house via two-way audio communication.

If your security system’s alarm is triggered, Vivint’s team is immediately notified and will attempt to contact you. If this fails, they’ll call the emergency services. On the other hand, the Smart Hub features an emergency button that users can press to be directly connected to the monitoring department.

Home automation

As one of the biggest smart home providers on the market, Vivint has a myriad of automation features, such as its seamless integrations with popular voice assistants, such as Alexa and Google Assistant. Using voice control, users can open or close garage doors, activate smart locks, and even manage thermostats so the temperature is adjusted every time they leave or enter the house. For security reasons, users can’t disarm their systems via voice control.

But Vivint’s automation perks don’t end there. Its safety sensors are all in communication with the mobile app and Smart Hub. This way, users can simply enter their pin to stop it in case of a false alarm. Helpfully, Vivint provides a system activity history that displays previous alarms to help determine which sensor they came from.

Pricing

With Vivint, users can build their system as they wish, using the Vivint Starter Kit as the base. At $599 (or $10 per month with interest-free financing), Vivint Starter Kit comes with the smart control panel, three door/window sensors, one motion sensor, one leak sensor, one yard sign, and window decals.

From there, you can either add more equipment through Vivint’s user-friendly shop or get one of the two premade bundles available: Premium and Premium Plus. Keep in mind that these packages are just a quick way to build your home security system, as there are no savings whatsoever for going with one of these options. Due to all the customization Vivint offers, it’s highly recommended to contact the team via +1 (866) 454-0894 to get a plan tailored to your needs.

Vivint Starter Kit
$599
One-time payment
$10/mo (financing)
24/7 monitoring ($41.47/mo)
Smart control panel
3 door/window sensors
Motion sensor
–
–
–
–
Premium
$1,479.96
One-time payment
$25/mo (financing)
24/7 monitoring ($51.47/mo)
Smart control panel
3 door/window sensors
Motion sensor
Outdoor camera
Doorbell camera
–
–
Premium Plus
$2,379.62
One-time payment
$40/mo (financing)
24/7 monitoring ($61.47/mo)
Smart control panel
3 door/window sensors
Motion sensor
2 outdoor cameras
Doorbell camera
Indoor camera
Smart thermostat

One thing worth pointing out is that all equipment provided by Vivint supports 60-month interest-free financing. Regardless of what you opt for, remember there’s always a monthly fee for 24/7 monitoring that starts at $41.47. Plus, if you get a piece of equipment that requires myQ integration, an extra one-time fee of $50 needs to be paid. And let’s not forget about the installation fee that, when not in promotion, can cost up to $199.

On the bright side, users who don’t sign up for financing can enjoy the service without signing a contract. An excellent way to save some money is to take advantage of its referral program and reap some neat rewards for each successful referral.

Payment options
Visa
Mastercard
American Express
Discover
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Customer service

Customer support
24/7
Live chat
Email
Phone
Show all

Vivint’s customer service is available via live chat, email, or phone through the number +1 (866) 454-0894. The website also has an extensive FAQ section and helpful guides for all its equipment. The company’s support portal features a sleekly designed newsroom and highlights customer stories and reviews.

Vivint is also present on Facebook and Twitter, where users and prospective clients can reach out directly. It’s also worth checking out Vivint’s YouTube channel, which is regularly updated with informative and fun videos.

While testing the live chat feature, we were greeted by a bot that redirected us swiftly to skilled agents that promptly answered all our questions. This was impressive, showing that non-premium customers still receive premium support.

Bottom line

In today’s world, it feels even more essential to keep families and property safe. Vivint offers an all-inclusive range of security and home automation products to make you feel omniscient in your own home. From cameras and sensors to the Smart Hub, Vivint provides uninterrupted security with its professional monitoring team that keeps a steady eye on your property 24/7.

Nonetheless, Vivint’s pricing and additional fees may deter customers on a tight budget. Although a staggered payment option is available, it comes with a long 60-month contractual obligation.

Still, Vivint’s advantages are certainly worth it. Its AI cameras are modern and effectively keep intruders away, and the sensors offer extra protection against hard-to-detect threats. Overall, Vivint is a solid choice for those who are looking for an advanced smart home security system, even if it isn’t the most pocket-friendly option.

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    Douglas Chandler Douglas Chandler
    Let’s start of by saying if I could give Vivint -500 stars I would.  I’m gonna keep this short and sweet. I have time because I am currently on hold with their customer service. AGAIN! It’s been an hour. The last call after either being hung up on or being on hold was 2 hrs. Every time I call I am told that I am next in que for a supervisor and either hung up on or no on comes back to the phone. (RED FLAG) Is this the way to treat a Veteran?  I signed up for Vivint security in May 2015. They were ahead of the curve with great security cameras and automation. I signed up for a 5 year contract. Unfortunately I had to leave Clarksville,TN for a job opportunity in San Antonio, TX. I then planned to relocate to New Braunfels, TX.  I called Vivint and a tech came out to uninstall my equipment. I was told at that time that if I didn’t have the equipment installed at my new location I would still be responsible for the payment of the equipment even though I wouldn’t have monitoring. The tech told me that he would have that added to my account notes and I understood. (RED FLAG) I arrived in Texas July 2018, and was told by property management that I wasn’t able to have Vivint install the alarm at my new leased home because they had a lot of problems with the company. (RED FLAG) I remember the conversation I had with the tech and that I had to let the time of my contract run out even if I don’t have monitoring. No problem, just run out the contract.  (RED FLAG) Now this the meat and potatoes! This is Nov 2022, I have relocated to Georgia over 4 years later, and I am still being charged $64.97 a month. I called and asked why am I still paying this? I was told by several SUPERVISORS in different departments that I should have notified the company when I was told I couldn’t install the equipment. The tech in Tennessee never put anything in the notes. No option of a refund or anything. I was even told that I would be contacted by a SUPERVISOR on a Saturday. I found out today before I was put on hold AGAIN that no one works in Customer service on weekends. WHY LIE!? There’s no remorse, no understanding. NOTHING! Not even an option to turn in the equipment, or even address the situation properly. I have been told multiple times that this is a very unique situation, and shuffled to the next person that does nothing to help at all. Not even an option to refund money that was paid after my 5 year contract. I was also told that my account would be closed. That tells me that Vivint is basically gonna take my money and get rid of proof that I even existed. (RED FLAG) Here’s the math:  July 2018 - Nov 2022   $64.97 a month = $3,378.44 What’s basic alarm costs that?? I might as well been an investor in Vivint because there’s no way a company that’s established would treat people this way. This is the reason why a lot of people go to RING and other similar companies because of this type of business model.  I have written this review and guess what? IM STILL ON DAMN HOLD!   ……Look up the reviews on the Better Business Bureau website.
    Overall
    Features
    Price
    Customer service
    1. Daniel (Best Reviews Team) Daniel (Best Reviews Team)
      Hello Douglas Chandler, and thank you for your comment. We're sorry to hear about your experience with Vivint. At Best Reviews, we are an independent media company. While we can't assist you directly, we recommend filing a complaint with your local consumer protection office and contacting the office of your local attorney general. In addition, you are welcome to report bad business practices to the Federal Trade Commission. We hope that this resolves your issue. Have a nice day!
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