Protect America has been a leading home security provider across all 50 states since 1992. Their aim is to protect not just your home, but your whole life. They pride themselves on offering affordable and custom-built complete home security systems that suit everyone and every home. Protect America’s home security systems provide 24/7 monitoring for your home through a range of packages to choose from. The company’s services start at just $19.99 a month with extra alarm equipment provided free of charge. With medical emergency buttons and smoke detectors available, Protect America will defend your family from more than just burglaries. If you want further control over your home from anywhere, there’s the company’s home automation system using Z-Wave technology. With some packages, you can even get a free security camera that lets you monitor your system from absolutely anywhere. Furthermore, ProtectAmerica.com features a free no-obligation quotation service to see which package and plan is right for you and your home.
Video monitoring is considered to be the pinnacle of the home security industry. Even though putting cameras on key positions is a long-standing practice, accessing the video footage feed required separate rooms filled with equipment. Well no more! With the steady rise of smart technology, video monitoring units are utilizing cellular and wireless connections to forward the footage right to your smartphone. With the extended capabilities of video monitoring, it’s necessary to know the main strengths of the cameras offered by home security companies. For example, Protect America presents only one kind of camera, but the features are well rounded enough to use it in more than one way.
As mentioned before, Protect America offers only one kind of camera that isn’t included in any of the starting packages, thus it needs to be purchased individually. The device has a compact size and a stylish design, so it won’t ruin your room’s aesthetic. The unit must be installed manually, but Protect America warns you about the difficulties of configuring it with your internet connection, prompting you to ask the staff’s help if you run into any problems.
The camera offered by Protect America is meant mostly for indoor use. It hides silently in a corner, watching relentlessly. Its cellular nature makes it unnecessary to drill holes for cables, so you have true freedom when choosing the perfect location. You don’t need to worry about the violation of your privacy, as it only starts recording when the alarm goes off. In this case, the footage is sent directly to your online account. The archived recordings can be revisited anytime, and used as evidence. You can also access the live video feed from your phone thanks to the free mobile application, which shows up to two cameras’ feed at the same time. Most home intrusions happen during nighttime, so it’s no surprise that the device is fitted with night-vision technology. Pet owners can also put their mind at ease, because the camera is programmed to distinguish smaller animals and humans.
Sadly the HD security camera is meant for indoor uses only. The company advises homeowners to set up its cameras inside, though you could place it close to a window so it has a clear view of the outside. The reason for this is that the device’s use of infrared technology makes it unfitting to be situated outside, not to mention it lacks weatherproof coating. Alternately, the customer support is ready to give you tips on how to use the indoor camera for outdoor purposes. The problem is, if you purchase a separate camera as a substitute, it cannot be connected to Protect America’s monitoring system, so you won’t be able to see its feed alongside the other footage.
It’s important to know that simply owning a camera isn’t enough. You also need a monitoring package that opens up the option to actually connect the cameras to your home security system. If you decided to protect your home with video monitoring equipment, then you need to pick either the Broadband Monitoring or the Cellular Monitoring. There isn’t much difference between them pricewise, as both of them cost you $54.99 per month, so the deciding factor should be your home’s connection type. Protect America supports camera owners with a free-to-download smartphone application, which has access to the live feed, shows small clips, and displays any notification sent from the camera.
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October 2015
Very poor customer service!!!!I needed help to install a module in my alarm system but no one can help me… I have had no alarm system for 4 days now. These people are only good and available for new customers. Really worst for existing customers with limited hours to help… What kind of home security is this if I cannot have my alarm system working for days now. I definitely would not recommend Protect America and I regret getting them… I’m a very dissatisfied customer
September 2015
Hi, I think is not a bad company for what want or I need, is working just fine. NOW! Costumer service ufff this is my third time that I called wait for 45min and no answered . But the live chat with Linda N. was better finally somebody that want to work.
August 2015
This company is a joke. I intentionally set off the alarm system to verify if they were monitoring my home and never did I receive a phone call to see if everything was okay. I called and asked could a technician come out to make sure everything was set up properly and on several occasions was told no. After wasting hundreds of dollars with them and canceling my contract immediately when my contract was over, they called and asked could they send out a technician. Really?!?! After three years of service and now you want to send a technician?!?! Customer service and performance, I rate a negative 10.
August 2015
Rashalyn was very much patient with me walking me thru each step several time’s until we got it straight. and no matter how many time’s we ask her to go over it again with me. That the kind of people you like to deal with when you are using PROTECT AMERICA (PATIENT PEOPLE- LIKE RASHALYN)
July 2015
None working equipment and very poor customer service. I don’t think they monitor the system at all. Send me defective equipment and continued to say it was a bad installation on my part. Promised to send me new sensors for over a year. Stopped paying monthly service due to lack of fulfillment on their part for new sensors and non monitoring. The alarm went off 4-5 times during the year and never a call from PA to see if there was a problem.
July 2015
One of the very few instances where I needed to contact Protect America. This was to get another certificate for my insurance company. Over and done in less than five minutes from start to email box. Great job!!!
July 2015
Excellent customer support! Would recommend to everyone!
June 2015
We are SO disappointed and disgusted with protect America because they didn’t protect us!!!! After several hundred dollars theft loss they wouldn’t let us cancel nor pay our deductible
March 2015
I’m an electronic debit account customer. I’m very busy and had to update my account info. I spoke to Amber with Protect America and she was able to get my account information updated within about 10 minutes. For a person without a lot of time this was like a walk in the park. Great Customer service with a very knowledgeable agent.
March 2015
Be glad you didn’t keep their service. I did and had a false sense of security because it failed when my house got burglarized. Now they told me to sue them because they refuse to take any responsibility after taking my money for years.
October 2014
FALSE FALSE FALSE disclaimer on returning equipment! They tell you on the phone you have 72 hours to terminate your contract with 100% money back guarantee. What they fail to say is the 72 hours starts the minute you agree. 48 hours in transit to my house, the box sat a day before I opened and was not happy with the quality of the system components. By now my 72 hours had expired. I call in to terminate my contract and return the UNINSTALLED system and was told I had 100% RESTOCK FEE! Just these type of business ethics made me realize I made the right choice to go with another security company that has 24 customer care, (these guys don’t) and superior equipment and PROFESSIONAL INSTALLATION at no cost. Start up fees were the same price as well . So I believe Protect America is in the business of shipping crap to people all over country and keeping their money when they are not satisfied. Serious money maker.
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