Campaigner Reviews

I’ve used a multiple different email marketing services in the past 3 years and so far Campaigner has come out on top. They have a wide range of features that fit my email marketing needs. The customer service is amazing! They are friendly and very knowledgeable. I love that they offer 24/7 support via email and phone. Its nice to be able to talk to a real person when I run into issues or have questions on the weekend. They offer a wide variety of email templates. The a/b testing feature is wonderful, this past year I have been testing different content and subject lines. Its interesting to see what resonates with my customers. Happy customer over here! Will continue to use Campaigner for all my email marketing needs.

We signed up for a campaigner trial account in early 2015 and used a debit card as required. We didn’t care for them so went elsewhere. We heard from them today that the dormant bank account did not have enough money to pay them after nearly $300 in fees. I called them and they refused to refund any money, and even asked for the money owing after having exhausted the bank account! When I refused, the supervisor said that he’ll send the account to collections. The supervisor said that we have to request a monthly receipt, as customers don’t want to be bothered with receiving these receipts. In other words, by not sending a monthly receipt and not sending an occasional email suggesting that the account should be used they receive money for not doing anything. Avoid this company at all costs.

I was charged for the service because we did not cancel our 30-day trial in time. I realize this is our own fault and within the terms and conditions of the free trial, however it seems pretty unforgiving to not credit back the charge when it is clear that the account was never used. From a customer service standpoint, it makes me feel like they don’t really care.

I signed up for the campaigner.com email service as a trial to test it out; however, I never ended up using it. Now after 1 year, I have noticed this charge on my account which I traced all the way back to April of 2014. I have not used their email service even once. This is a mistake. I immediately contacted Campaigner through their website email form and explained the situation. I received an email reply that indicated I should call personally to cancel the service. So I did call personally and the rep was very fast to deny any refund referring me to his supervisor. Very bad customer service experience right from the start. I left a message to his supervisor who later emailed me to inform that their company policy clearly states that they don’t do refunds. I emailed back to the supervisor explaining that I understood the company policy but this is an incident of an honest mistake. I never used your service but I got charged. I even explained that I hadn’t even known my password until I reset it. I also mentioned that they are more than welcome to check my account for usage and they will see that over 1 year period of time I had not send a single email. I have not heard anything back from them. This is a matter of ethics and I will be as persistent as possible in getting this resolved. Unethical business practices are a serious matter and they should look twice into their business practices and processes to make sure that this kind of stuff does not happen to their clients or prospects. This is a serious legal issue now.

From the terrible customer service to the lack of precision, I would never use this company again. Can I have my money back?

I began using Campaigner for my business a few months ago. Creating email campaigns and managing subscriber lists is very intuitive using Campaigner. The Wizard makes it very easy to learn regardless of your skill level or expertise. The other feature I like is the image-editing feature. It allows you to make edits to images within the software which most other programs do not have. Campaigner has a variety of resources available such as webinars, a user-guide, tutorials and much more. They also have a responsive customer service team that is available by phone or email. I would definitely recommend Campaigner to any small business looking to effectively manage their email marketing efforts.

I am so glad that I signed up with Campaigner because I am somewhat of a novice when it comes to email marketing and Campaigner has made it super easy for me. Their customer service is fantastic and their templates are very easy to use. I would highly recommend to anyone running a small business who wants an easy and professional way of reaching customers.