Adobe Acrobat Sign Reviews

Creating electronic signatures with Adobe Acrobat Sign is straightforward, with the software supporting both drawn and uploaded e-signatures. A unique option is to tap on a link sent via SMS, be redirected to the platform’s web app on a mobile device, and draw a signature with your finger. However, typed e-signatures are only available for third-party signers.

Document customization is similarly smooth with Adobe Acrobat Sign. The software is a PDF-first solution, letting you edit this file format without effort. Additional formats like DOC and XLS are also available but only unlocked with a mid-tier subscription.

Regarding signature requests, sending several files to recipients in a batch is possible. Having said that, there’s a 100MB size limit, and it’s only possible to send up to 100 files in one go.

Handling third-party signers is also easy with Adobe Acrobat Sign since the platform lets you customize signer roles. For example, within a contract, one recipient can be assigned as a signer and the other as an approver.

Saving unlimited contacts is an especially handy feature when dealing with the same partners. Unfortunately, while signing orders and reminders can be customized, there’s no option for setting deadlines.

Finally, Adobe Acrobat Sign can be a practical e-signature solution for both free agents and teams. This is made apparent by the platform’s support for custom branding, letting businesses and freelancers insert their logos into documents.

Adobe Acrobat Sign provides an easy way to create reusable documents. The software also offers a few pre-designed business contract templates, such as I-9, W-4, and W-9 forms.

While text editing is missing, uploaded documents can be customized with placeholders, which includes fields for signatures, initials, and stamps. Moreover, text boxes, checkboxes, as well as dropdown menus are also available.

It’s also possible to add payment collection fields with Adobe Acrobat Sign. However, the platform must be integrated with the payment processing software Braintree. Attaching files within a document and adding hyperlinks are just two other options users can take advantage of.

To top it all off, Adobe Acrobat Sign is useful for creating web forms that can be inserted into your website for visitors to sign agreements electronically without having to reach out to you. Web forms can be password-protected and sent as links.

Adobe Acrobat Sign's security is shown before even logging in to your account. First of all, the registration process is long and layered, requiring users to submit detailed personal information, complete a lengthy reCAPTCHA puzzle, and enter a one-time passcode (OTP). In addition, the software enforces the use of complex passwords and requires further OTP authentication when signing in from a new device or location.

Security measures also include the authentication of third-party signers. For instance, it’s possible to ask for a signing reason and a password. Knowledge-based authentication is another option, where signers must answer a personalized question.

A unique feature of the platform is its signing conditions that make it possible for a signature field only to appear if a pre-set condition is met. For example, when there are signing orders, the first signer must sign the document for the second signer’s signature field to appear. A similarly handy addition is Adobe Acrobat Sign's support of cloud signing, which is nearly impossible to tamper with.

Another advantage of the e-signature platform is that every file is encrypted with the 256-bit AES protocol. Additionally, activities are tracked and timestamped via audit trails, while it’s also possible to allow and restrict who can open documents.

Users accessing Adobe Acrobat Sign on PCs and Macs must always use the software’s web application, as there’s no desktop app. The web app is great for e-signing while also serving as an account management interface to modify signatures and billing details, among others.

Meanwhile, Adobe Acrobat Sign's mobile app for Android and iOS is quite minimalistic. Still, it supports offline signing via an in-person signing tool, which makes it straightforward to collect signatures on one cell phone or tablet.

What’s unfortunate is that the mobile app doesn’t let you save finger-drawn e-signatures. Instead, you must always draw a new one when signing a document. Another alternative is to import an e-signature previously created in Adobe Acrobat Sign's web app.

Initially, Adobe Acrobat Sign can be overwhelming. The platform’s learning curve is a bit steep since its tools are spread over different menus and are often illogically categorized. On the flip side, once you know where to look, using the platform becomes much smoother.

The overall speed of the software could also be improved, considering Adobe Acrobat Sign operates at generally slow speeds. In addition to long-winded login processes, uploading documents could also be faster.

However, what’s helpful is that recipients don’t have to register for the platform to sign documents electronically. All third-party signers have to do is click on a link they get in email and choose their preferred e-signing method to complete a signature request.

Adobe Acrobat Sign is a good addition to existing business processes due to the varied integrations the platform supports. One example of that is the integration with Adobe’s famous Acrobat Reader to get a handy desktop app for editing and signing documents.

The e-signature software seamlessly combines with Microsoft Office 365, so signature requests can be initiated from Word, Excel, or Outlook. Adobe Acrobat Sign can also be added as an add-on for various CRM platforms to build e-signatures into ongoing workflows with customers. Other integrations include Notarize and cloud storage services.

Adobe Acrobat Sign has five pricing plans – two catered for individuals, two for teams, and one for enterprises.

Individuals and small teams can try out the software for free for seven days, which provides all the tools the software has to offer. Meanwhile, Enterprise users receive a generous 30-day free trial. Prices start at $12.29  a month with annual billing for Acrobat Standard, which already comes with limitless signature requests and robust security.

Acrobat Pro upgrades upon Standard with advanced signature fields, custom branding, and bulk sending – making it an excellent option for freelancers. For every feature included in Acrobat Pro, multiple user support, and additional integrations, Acrobat Pro for Teams is the subscription to choose from.

The first 14 days after purchase are risk free, thanks to Adobe’s refund policy. Also, opting for annual billing reduces the overall price by up to 44%. Uniquely, annual plans are still billed monthly, although it requires committing to the platform for at least a year.

Contacting Adobe Acrobat Sign's customer service is possible through various direct channels, including phone, email, live chat, and various social media profiles. The company’s support agents are available 24/7, no matter how you’re reaching out. One small mishap is that contacting a customer service representative through live chat takes several steps.

Beyond its direct support channels, Adobe offers numerous additional resources, including detailed FAQs, a blog covering topics like workflow optimization, and detailed usage guides. The last option is only available to subscribers.

Adobe Acrobat Sign also goes easy on the wallet. The platform’s unique pricing structure lets you pay annual billing prices monthly, making it all the more worthwhile to choose the software for at least a year. Moreover, a 7-day free trial combined with a 14-day money-back guarantee ensures three weeks of risk-free electronic signing with Adobe Acrobat Sign.