How To Cancel Your Medical Alert System

Regardless of the reason, canceling a medical alert system should be as simple as subscribing; otherwise, you may feel like you’re being taken advantage of. When choosing a medical alert system, easy access to clear instructions on how to quit the service should be part of your decision-making process.

Considerations before canceling

Before canceling a medical alert system service, a few factors must be considered to guarantee a smooth termination process and avoid unpleasant surprises.

• Prorated refunds: Verify your subscription’s billing cycle and whether your provider has a fair proration policy. This means that you’re only charged for the portion of time you actively used the medical alert system and are eligible for a partial refund when canceling.
• Equipment returns: Confirm your provider’s policy regarding returns. While some companies allow you to keep the equipment once you cancel the service, others have strict guidelines, like a timeframe to return the equipment and its condition. Additionally, some services merely rent users the equipment, which can often result in paying other fees, such as shipping.
• Cancellation fee: Check whether your medical alert system provider charges customers for terminating or canceling the service before the contract ends.
• Trial Period: If your service provides one, you may still be within the trial period if it’s early on in your subscription. This may mean you can cancel the contract without penalty fees.

How to cancel Life Alert

Ending a Life Alert contract is only possible by contacting its customer support. To avoid paying a penalty, the user has to either have passed away at their house or been relocated to a hospital or 24-hour nursing facility and requires proof like a death certificate or other documentation.

For any other reason, the company makes customers pay a cancellation fee of up to $200, depending on the package. Life Alert doesn’t provide a free trial, and all contracts are leasing agreements, meaning you always have to return the equipment when canceling, no matter how long you’ve been with them.

Life Alert doesn’t make it easy to leave, so we recommend you do research before signing up, as there are impressive alternatives out there that offer more flexibility.

How to cancel Bay Alarm Medical

In those situations, customers can use an automated process in the company’s mobile app or online dashboard, which requires documentation of proof. Bay Alarm doesn’t have a minimum contract length, and its longest subscription is one year, with additional monthly and quarterly billing options.

While at-home system users must pay shipping fees when handing back the equipment, mobile systems only have to be returned if you cancel within the 30-day free trial. Plus, the company recommends paying for tracking when returning the equipment.

Bay Alarm cancellations may take up to three weeks to be processed, and it offers a refund for unused months of the service. Nevertheless, if you cancel at the beginning of the month, you will be charged, so ensure you get the equipment back in time.

How to cancel Medical Guardian

Customers can cancel the service anytime by phone. While purchased devices don’t need to be returned, leased equipment does and incurs a restocking fee of $50. Customers should also ensure they do not lose or damage any equipment, as this can result in a hefty fine of up to $350 – or more if it includes accessories. This is also the cost if you fail to return the equipment within 30 days of requesting a cancellation.

Medical Guardian has a minimum contract length of 90 days, but if you cancel after this period, any remaining prepaid months are fully refunded.

How to cancel MobileHelp

If you have leased the equipment, it must be returned at your expense, and the contract is canceled the day MobileHelp receives it. If you purchased it, the contract is canceled the very same day. Returning damaged or defective equipment due to tampering can incur a fine of up to $650.

Furthermore, depending on the subscribed billing cycle, customers can get a prorated refund for the time that the system wasn’t used. If you want to cancel the service within its 30-day free trial, you get a full refund, no questions asked.

How to cancel Medical Alert

There are only two ways for customers to get a refund with Medical Alert. Either they’ve already started the process of canceling a subscription, but the monthly payment has come out already, or they’re doing it within Medical Alert’s 30-day money-back guarantee period.

Users need to pay for shipping to return all equipment to the company for refunds to be processed. Medical Alert may make it easy to cancel, but its lack of transparency makes it worth exploring other possibilities before signing up to ensure this is right for you.

Final take: canceling a medical alert system contract

With so many medical alert systems, it’s to be expected that their cancellation policies differ, but some really do make it complicated. Due to this, we advise anyone looking for a medical alert system to thoroughly research them before committing.

Most services make signing up for a new contract very straightforward, but this shouldn’t be your focus when evaluating options. What’s more important is how the company treats its customers in the event of a cancellation.

While some services offer plenty of resources with transparent and clear indications to understand how cancellations work, others seem to intentionally withhold information or make it so cryptic that people give up. Avoid these types of services and check our medical alert system alternatives to ensure you’re subscribing to the best provider.