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Life Alert is a medical alert company that aims to protect not just people’s medical safety, but rather their overall well-being. Since its foundation in 1987, Life Alert has strived to help all users, regardless of their situation.
More than 40,000 testimonials from its subscribers endorse Life Alert’s reliability. The company offers quick responses for any kind of threat an elderly may face, including shower emergencies and non-medical cases like home intrusions.
The company also grants assistance on the go, providing a wearable pendant with GPS. All these services aim to prolong the time your beloved family member can stay independent without needing to move to a retirement home.
There’s no better way to ensure safety than a quick reaction, and this is the reason why Life Alert focuses on its monitoring service. In case of a medical emergency like a fall, seizure, or heart attack, Life Alert’s medical alert system allows the person in need to ask for help with a push of a button.
The main pillar of the system is the emergency response center, which stands ready to help senior citizens 24/7, even on holidays. The stellar efficiency and high-quality of Life Alert relies on the company’s over 600 dispatchers. With so many operators on watch, you can be sure to get one on the line without any delay.
In the case of an emergency, the operator asks about your status and dispatches appropriate help when needed. This happens even if the user is not responding or is unconscious. They also stay on the line, providing support and relief during the emergency. If users have entered their medical history data into Life Alert’s system prior to the incident, then the operator is able to give specific information to the paramedic, ensuring the correct treatment.
Even though most people only think about health-related issues when considering a medical alert system, it should be noted that other dangers around the house may threaten the safety of your loved one. Considering this, Life Alert includes protection for emergencies that may happen due to a fall or an accident in the shower.
The company even offers a special audio monitoring system, which can be relied upon in the event of a home intrusion. A button on the device connects you to Life Alert’s monitoring center within seconds, so you can talk directly to a security dispatcher without needing a phone.
In the rare event of a break-in, the dispatcher can scare the intruder away with a loud voice over the system, warning them that they’re being recorded. The dispatcher also contacts the police and stays on the line with the victim until they feel safe.
For seniors seeking more independence, Life Alert developed a stable and reliable monitoring alert system. There’s constant connection between the base unit and the medical alert pendant, which leads to a quick response when you push the button.
The emergency signal will be forwarded through the landline-based home unit and sent through to LifeAlert’s monitoring centers. Plus, there are several wireless options for those who don’t have a landline.
Thanks to the built-in two-way voice communication feature, the person facing a dangerous situation not only hears the care agents but is also able to communicate with them to explain the situation.
Your plea will be always heard even when several rooms separate you from the base unit. The emergency pendant is available in white, and thanks to its light weight, it can be worn as a necklace or wristband. It’s wireless, waterproof, and signals to the base unit within a range of 1,000 feet.
It’s true that the master unit and the pendant protect you around the house, but it’s when we’re out and about that we often feel the least safe. Life Alert won’t abandon protecting its customers on the go.
The emergency wearable device with around-the-clock monitoring provides a safety net wherever you go and can be used by all your family members. This useful device has GPS tracking, making it possible to pinpoint the carrier’s location nationwide after activation.
The extra sparkle is that the batteries last up to 10 years, so you don’t have to worry about charging or replacing them within this timeframe.
Although the setup is easy and doesn’t take much time or technical know-how to get it to work, Life Alert still thinks about elderly who are not used to modern devices.
With this in mind, the company guarantees that all medical alert equipment is functioning properly, ensuring a reliable protection in crisis situations. Additionally, the emergency pendant is waterproof and durable.
One downside of Life Alert’s website is the lack of pricing information available. The company works with monthly subscription fees, and it claims that 36 months of membership costs less than a month at any retirement institution.
It’s worth mentioning that the company offers free shipping and free use of equipment. For further information, you should contact Life Alert by phone to receive a free brochure.
The brochure describes in detail what should be known about the prices and the method of ordering. You can order the brochure via the Life Alert smartphone application too, which is available for both iOS and Android systems. The application is free to download, but the crucial features are only available for members.
Life Alert’s customer support requires some improvement when it comes to its contact channel options, as there’s no live chat or direct email address marked out for answering questions. Plus, the lack of details regarding the medical alert system on the company’s website makes these support channels even more necessary. The only way to get additional information is by requesting a free brochure over the phone.
Life Alert may seem old-fashioned compared to other medical alert companies. It lacks a wide variety of master units and built-in fall detection, not to mention the limited range of extra accessories.
However, this doesn’t mean the company undervalues its subscribers. Life Alert puts a great emphasis on the monitoring service, as it has a large and well-prepared crew of dispatchers who stay on the line while sending professional help.
Moreover, the company has numerous detection systems for every possible dangerous situation at home, even for those that are non-medical. Still, if you find yourself wanting more than what Life Alert has to offer, we recommend checking our list of the best Life Alert alternatives.
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