BugHerd Reviews

Bug tracking and reporting might not be the most fun thing to do. It takes time, effort, an eye for detail, and seamless communication. However, the process can be simplified by using BugHerd, which doesn’t require any coding setup to work.

As the company puts it, BugHerd is like ‘sticky notes on a web page’. The bug reporting software allows the creation of projects on any valid website URL. From the sidebar, anyone with access can create feedback tasks by clicking on the element that needs to be updated.

BugHerd’s bread and butter are easy website annotations. As already mentioned, any remarks about the website can be made directly on the web pages by clicking the element that needs revision. However, what we haven’t discussed yet is how easy it is to provide feedback and assign bugs to the relevant people.

After clicking on an element of the website, a small window pops up, allowing you to provide feedback, assign the task to the relevant web developer, and set the priority and its kanban board column. We especially liked that it’s also possible to add tags right away, making it even easier to organize all the bugs that require the web developer’s attention.

These annotations can be made by people from the same team or by clients. This way, BugHerd simplifies the most difficult parts of website design – communicating with clients and designing exactly what they envision. Making this even clearer, the bug reporting software supports video, allowing users to record video feedback without leaving the platform.

All bug reports made via BugHerd automatically create tasks, which are then added to the platform’s task board. Although BugHerd isn’t an online project manager, the simple task manager provides enough features to sort out your workload.

Each project has its own integrated kanban board. It comes with four different columns (backlog, todo, doing, done) – but you can edit and add your own. After a task is added (either manually in the task manager or automatically from the website), it can be moved among these columns by drag and drop.

Each user gets their own personal task dashboard, which lays out all the assigned tasks and comments. However, it’s not the greatest way to manage your work. Although you can filter and sort out tasks by project, status, due date, severity, and more, the list will easily get out of hand for people who work with various clients.

Even so, we appreciate that the platform sends you directly to the relevant project’s kanban board when you click on a task.

Although it’s preferred to install BugHerd by adding a JavaScript tag on the website that’s just one line, the bug annotation features can be accessed via the browser extension without any need for coding.

Creating a project for a specific website couldn’t be easier either, as you just need to add the URL of the website and you’re done. From then on, when you use BugHerd’s browser extension, all tasks created are automatically added to the relevant project.

When it comes to admin configuration, it’s possible to add members via their email, create templates for projects, and configure your notification preferences. A great option is the regular project updates, which can be set to hourly, daily, or weekly.

Unfortunately, there isn’t a mobile app. Still, the web version is mobile-optimized, allowing users to check their tasks and projects on the go.

BugHerd’s pricing structure is simple to understand, but there are features locked behind the more expensive plans. There are four subscriptions available: Standard, Studio, Premium, and Custom – which is available on request. All plans provide unlimited projects and guests. Plus, going for an annual subscription results in a discount of two months of use for free. Even better, by subscribing to the service via our affiliate link, you get 20% off the first three months.

Customer service is BugHerd’s weak spot. The only channel available is email, and the company doesn’t provide 24/7 customer support. Still, the number of resources available on the website is commendable. The combination of the help docs, how-to videos, and a free demo means that you won’t need to contact customer support that often.