VOIPo is a California-based company founded by the owners of HostGator that specializes in voice over IP services to clients all over the United States. They offer both residential and a business VoIP service to cater to every customers’ specific needs. Additionally, they are experts in “cloud numbers”. This will allow your company to make use of US and toll-free numbers where your clients can reach you for a very low monthly price. You are able to test-drive VOIPo’s service for a period of 30 days with a full, money-back guarantee!
Best VoIP providers of 2024
Versatile, advanced call handling features
Huge number of integrations
Unlimited domestic calls and texts
Free team collaboration platform
30-day money-back guarantee
Comprehensive array of features
30-day money-back guarantee
Multiple device compatibility
Unlimited multi-digit extensions
Unlimited international calling
Extensive phone system management tools
Reliable web conferencing and team messaging
Main features of VOIPo
VOIPo is provided in return for a low monthly fee. The residential and business service allows you to make unlimited calls to the US and Canada every month, while also providing 60 minutes of international call time. You will also receive a VoIP adapter, will be able to send and receive text messages and also gain access to over 40 extremely useful features to customize your service in any way you would like.
It’s loaded with over 40 great features that allow you to have maximum control of your service. You will be able to redirect and divert incoming and outgoing calls in many different ways. Caller display, conference calls, do not disturb, call blocking, choosing your own area code, unlimited speed dial and online call logs are just some of the specialized features. There are many more which are well worth checking out.
The service also offers a variety of services related to faxes. When you make use of their cloud numbers service, you will be able to both send and receive faxes through an interface on the web. In addition, VOIPo offers US local and 800 toll-free numbers.
Convenience services
You can also get a range of convenience services from VOIPo. For new customers, transferring in your current number is a free and quick process. If you wish, you will also be able to choose your own area code, keep your numbers when you move your business or home, and have access to a portable VoIP device if you need it for the road.
For your main computer, you will have access to a user-friendly softphone program. When you install this, you will gain access to VOIPo’s range of incoming/outgoing call controls. Optionally, you can also gain access to a range of emergency and information services, such as e911, 711 and the 411 directory service.
Advanced services
VOIPo comes with a range of advanced services for users who would like to create and automate highly efficient systems for enterprise solutions. Custom incoming caller ID and distinctive ringtones will let you note when priority clients are coming through. A company-wide contacts list and unlimited speed dial service will allow you to efficiently stay in touch with your clients. Viewing call logs and voice mails online will help with administration and cut down the amount of time that you need to spend dealing with clients in very busy periods.
VOIPo provides many more features that will allow you to take full control of every potential situation your clients or industry may present. In fact, because of its modular advanced features which can easily be set up to create complex algorithms, VOIPo’s features seem to be marketed towards a tech-savvy systems administrator.
Ease of use
VOIPo is extremely easy to set up. You will be sent a VoIP adapter when you order the service which you will need to connect to your modem. This will allow you to access and make use of the software that you will install on your computer to use the service. While the systems are very easy to set up, VOIPo is targeted at individuals with some knowledge and ability to configure routers and set up home or small business related Internet connections. Additionally, VOIPo provides plenty of customer support and an online knowledge base of articles that provides tips on configuring many mainstream modems.
Pricing
Service plans at VOIPo are very similar across the board. Both the home and small business plans give exactly the same features and cost the same amount of money per month. VOIPo experiments with different pricing models every few months, so it pays to check back every now and then and reevaluate your contract with them.
VOIPo’s prices are so low that they guarantee a saving of over 75% of your average phone service utility bill. Added to this is the unlimited US or Canada calling plan, coupled with 60 minutes of international calls (one of the most generous time allowances in the industry). Overage prices are cheap and affordable.
Customer service
VOIPo emphasizes that their customer service team is based in California and Texas, providing a true blue American experience for their customers. Their online chat help team and phone service is available between 8am-4pm Pacific Time. They can also be contacted by e-mail and fax if necessary.
Their agents will be able to help you with setting up your VoIP adapter, installing the service software on your computer and also diagnosing problems with the technical part of the service and assistance with any billing issues.
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Daniel C.
Sander D.
As a FORMER long time customer, I gave chance after chance and beyond for many years to clean up their act. Reliability and support are beyond pathetic, so my advice is only consider use for a non-primary/cheap backup line or forwarding number as you may not be able to receive or make calls at any given point…
-support can take easily a hold of 20+ minutes to get someone during their advertised hours, nobody responds at times to online chat support from the web site during advertised hours, and then poor support on top of that!
-unreliable SIP server for BYOD devices (e.g. sip client on phone vs. supplied router)
-many events where the service is just completely down with no warnings and not acknowledging most downtimes
-Complete misrepresentation about free international calls for 60 min/month – undisclosed until signed up about severe restrictions to the list of countries plus specifics of carrier and/or type (mobile, landline, etc.) claiming it’s due to too much fraudulent calling
-totally botched data center move and lack of redundancy to have stable service – claim that things are fixed and stable that clearly never are and had to fight to get credit for non-working service for several months (e.g. no ring for incoming calls and straight to voicemail, fully down, can’t connect to supposedly “working” server(s), etc.)
-made it difficult to switch carriers on the way out claiming they have no control over porting out with nonsense that they don’t and can’t create a pin for it that many other phone providers require (repeatedly said for the new provider to put in 0000 or 1234 which clearly didn’t work in my case and finally I got them to create a pin after several interactions with “support”)
-denied my pro-rated refund when I left before end of term
Pros: the price is cheap, and continue to offer discounted services. Service (phone only) is mostly reliable. It is easy to install, comes with equipment.
Cons: Support is limited, while Customer Service is poor. Mostly they don’t understand their own Service Agreement, even when you explain it to them. Base service is minimal, prices increase with more functional services. Some of their services are marginal (ie. fax).
They are good about collecting your money, and tempt you with 50% off to maintain your account. Albeit, you get what you pay for.
Difficult to customize, coupled with poor customer service ends in disappointment. Fax capability is poor to non-existent. Save yourself the grief and purchase a higher quality system.
Comes with equipment, but of poor quality and not customizable.
Phone rings one and disconnects, Contact list cannot be sorted in alphabetical order, you cannot export nor import lists must enter everything one at the time, customer service sucks.
Garbage would be a compliment for this miserable service. I was a vonage customer for years and it worked flawlessly. The only reason I left was because they did not give you the ability to block certain numbers from calling you. Voipo was a nightmare from the start. Thank God I did not pay the $150 for two years and I decided to try it for a couple of months. It NEVER worked correctly! A call would ring once and hang up, I would receive a call and it would disconnect, incredible noise, echoing, etc, etc. I spent hours with their “tech support” over 5 or 6 occasions and each time I was assured it was going to work! NOT!! I actually asked for a credit due to the inordinate amount of problems I was having. They actually tried to say that my FIOS service was the problem. Really? Then why did Vonage and Nettalk work fine??? To add insult to injury, they harass you for payment 2 days after they send the invoice!! on the third day they start threatening you with a fine and on the fifth day they FINE YOU !! Who ever heard of only having 3 days to pay an invoice??? I was fined twice!! The first time, I was on a SHIP in the middle of the ocean and paying my Voipo bill was NOT a priority and not very easily done! The second time, my father in law passed away and needless to say, I had other priorities at the time! If you do not pay the fine, they WILL NOT RELEASE YOUR NUMBER to another provider!! This company provides LOUSY, UNRELIABLE service and their policies are draconian!! STAY AWAY!! I am with Ooma now and it is fantastic! It is FREE for the basic features. I have the advanced features and pay only a few dollars more than Voipo- the UNLIKABLE phone company!!