VoIP.ms Reviews

VoIP.ms distinguishes itself through an array of advanced features that cater to both standard and advanced communication needs. We found that the platform excels in offering HD calling, ensuring clear and uninterrupted conversations.

Safety is prioritized through the inclusion of Enhanced 911 services, which are designed to provide accurate location information during emergencies. Caller identification and management is a straightforward and efficient process with VoIP.ms, allowing users to control both inbound and outbound calls seamlessly. The ‘do not disturb’ feature adds a practical touch, enabling customers to manage interruptions during critical times.

With online faxing compatibility, the provider guarantees that document exchanges are simplified without the need for traditional fax equipment. Unfortunately, the platform doesn’t have web conferencing capabilities, which may be a drawback for those who need it for both internal and external communication.

VoIP.ms’s music-on-hold tool is a thoughtful addition, keeping callers engaged during brief pauses. Additionally, the platform simplifies billing processes with automatic invoice generation, offering transparency in tracking usage and expenses.

Customization

Call handling

VoIP.ms offers a suite of practical call handling features that simplify communication. Basic functionalities like call transfer and callback allow for streamlined redirection or delayed call returns. Plus, the addition of call recording and transcription provides a straightforward conversations archiving for later reference.

Going beyond the basics, we liked the added convenience of call hunting and call parking, which ensure accessibility during busy times. Calling queues are also included to facilitate organized distribution, particularly useful for businesses managing a high call volume.

Extensions and address books are available, making it easy to manage contacts. Plus, as standard in the VoIP industry, voicemails with customizable greetings offer a personal touch and help businesses keep up a professional appearance.

Phone system management

VoIP.ms presents a comprehensive phone system management platform accessible through its online platform, purpose-built apps, and a mobile-friendly website. While the design leans towards being outdated, its functionality is noteworthy.

During our testing, we found that getting to grips with the interface is a bit of a learning curve due to its design that differs from other VoIP providers. Having to purchase certain features also made it a bit harder for us to understand the software immediately.

Still, it’s possible to delve into call detail records for a granular view of the communication landscape. In addition, the platform offers access to graphical usage reports, which makes it easy to see a visual breakdown of usage patterns.

For enhanced control, VoIP.ms introduces sub-accounts with pre-defined roles and accesses, enabling structured delegation. Despite the platform’s complexity, these features add depth to the management experience, offering users the ability to tailor their system to specific needs.

VoIP.ms offers a variety of new phone numbers worldwide, as well as the option to port over existing ones (including fax numbers), seamlessly. The service provides the required flexibility to make it a versatile choice for diverse communication needs.

VoIP.ms provides local numbers with a minimum $0.40 one-time activation fee. A similar structure applies to local fax numbers, ensuring cost-effective options.

Toll-free numbers broaden the spectrum while not breaking the bank. Additionally, vanity toll-free numbers are available with a $15 one-time activation fee for those seeking a personalized touch.

VoIP.ms offers seamless mobile integration for users on the move through a dedicated SMS platform and a mobile-friendly web app. The mobile app, designed for efficiency and accessibility, has an intuitive interface for easy navigation. However, we found the fact that needing to activate VoIP.ms API access before logging into the app inconvenient and impractical.

The mobile website, an alternative avenue for on-the-go management, makes the platform accessible from everywhere. While it may lack the bells and whistles of a dedicated app, it provides a convenient option for quick adjustments and checks.

Nonetheless, both the SMS platform and mobile website empower customers to manage their phone systems while away from their desks.

Furthermore, it’s also possible to integrate with various cloud services, ensuring that users can effortlessly incorporate their VoIP system into existing cloud-based workflows.

Beyond CRM and cloud services, VoIP.ms supports integration with a diverse array of third-party apps, such as Teams and Zapier, which in itself enables more than 5,000 integrations. This expansive compatibility ensures a tailored communication solution that align with everyone’s specific needs and preferences.

In terms of pricing, VoIP.ms adopts a credit-based model, allowing users to convert every dollar spent into usable minutes. Stepping away from traditional flat monthly rates, the system boasts credits that never expire, with no commitment and a pay-as-you-go approach.

Since there are no specific plans, the choice is made through a selection of numbers from several countries around the world. The price of those numbers changes accordingly to the location, which have competitive call rates based on destination.

A local number for the U.S., for example, costs $0.85 per month, with calls starting at $0.01 per minute. It’s also important to note that there’s a price tag for receiving calls that starts at $0.009 per minute.

Service features include call forwarding, an IVR menu system, ring groups, and more, catering to personal and business needs. However, most of its other features also come with a price associated with it. Call recording, transcriptions, and even voicemail transcriptions all have a price range of around $0.0025 and $0.05 per minute.

While porting is generally free, it can have a tied fee depending on the country of the phone number. Plus, no commitment to a plan also means that there aren’t any kind of refund.

Signing up for VoIP.ms grants anyone access to its dashboard without having to pay for anything. After seeing the platform, customers can then decide to purchase a phone line and add credits to their accounts.

Customer support

When it comes to customer support, VoIP.ms stands out as an excellent service provider, addressing user needs with a high level of proficiency. During standard business hours, from Monday to Saturday, the platform operates live chat. While testing, we found the live chat agents responsive and eager to help us solve our queries as fast as possible.

For matters requiring attention beyond the conventional working hours, VoIP.ms maintains a 24/7 ticket system, guaranteeing prompt responses regardless of the time. A nod to tradition is also evident in the provider’s commitment to fax support, catering to international and U.S. individuals who appreciate the reliability of fax communication.

With an extensive knowledge base that has a Wikipedia feel to it, the provider also guarantees that tutorials, step-by-step guides, and common questions are answered no matter what. In addition to these channels, VoIP.ms fosters a sense of community through an active online forum that serves not only as a support hub but also as a collaborative space.

However, navigating VoIP.ms takes some getting used to, and the absence of a comprehensive mobile app might be a drawback for those who rely heavily on their cell to manage calls. Additionally, it’s worth noting that the solution doesn’t provide refunds and some basic features (such as voicemail transcription) are only accessible through a monthly rate.

Still, offering a range of local and international numbers, diverse call handling options, and seamless third-party integrations, VoIP.ms is a trustworthy and extensive provider catering to a wide range of customers.

In the end, VoIP.ms is a practical choice for individuals and businesses who prioritize customization and flexibility in their communication solutions. With enterprise-grade features, getting started with the software costs as little as $0.85 per month, and it’s even possible to check out its dashboard without having to reach for your wallet.