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Protection 1 Reviews

Protection 1 Reviews

By Tamás Ő. Tamás Ő. Verified by Sander D. Sander D. Last updated: August 7, 2024User Reviews (0)
Overall
3/5
(3.5)
Features
(3)
Price
(3)
Customer Service
Protection 1 logo
Pros
  • Versatile security plans
  • Rich equipment offer
  • Business offers
  • Versatile detectors
Cons
  • Expensive install
  • Video monitoring only with one plan
Table of contents

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Protection 1 is a leading force in the home security industry, providing a satisfying protection coupled with convenient features, like home automation, energy saving solutions, life safety detectors and constant emergency monitoring. The company offers a large scale of security equipment, including advanced solutions like pet-friendly motion sensors and glass break detectors. A comprehensive surveillance system can be built with the help of indoor and outdoor video cameras that can be accessed through smartphones and computers. Small or larger business can benefit from Protection 1 too, as many commercial services are available for only them. There are four kinds of packages, that can be further tailored to the your wishes with added detectors and cameras.

Protection 1 offline

Protection 1 has been acquired by ADT in 2016 and is no longer available. You can read our ADT review here.

Security equipment

Security equipment
Equipment brand
Equipment warranty
Wireless technology
Cellular technology
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A full-color touch-screen pad is the soul of the protection system, and multiple units can be purchased to give you control over your home’s security system from multiple places in your home. Remote door locks and garage controllers play a double role: they make the entrance tamper-proof and closing them from afar saves you time when rushing to work.

Home security solutions

Protection 1 offers two kinds of video cameras which can act as your never blinking eyes: an indoor camera that has a rotatable head to cover the whole room or hallway, and an outdoor camera to follow the movement of strangers. The motion sensors are designed in a special way to register targets above 40 lbs., filtering out cats and dogs. The company has all the detectors a house owner can dream of: glass break detectors, fire and smoke detectors, carbon monoxide sensors, not to mention the water and freeze sensors.

A unique addition to this impressive list is the wireless doorbell. It serves as an ordinary doorbell, but also acts as your agent, sending instant notifications to your phone when someone rings, so you can check the person’s identity through the camera. This useful device helps you to never miss an important package or a friend’s visit.

Business security solutions

Protection 1 caters to the business world as well; they include an extensive list of commercial sectors they are ready to protect, catering to both small and large facilities. Other than installing a network of surveillance cameras, the company is ready to create a safer work environment with monitored access. Protection 1’s experts are ready to share their knowledge too, helping other companies to maximize their efficiency, and learn how to handle security on their own. A helpful digital tool is provided for this, called eSuite, which serves both security and data management purposes.

Monitoring

Monitoring
24/7 security monitoring
Response time
Seconds
Fire & environmental protection
Video monitoring
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No state-of-the-art security system is complete without an equally good monitoring service. Protection 1 employs highly trained operators, who are on the line seconds after the alarm button is pressed. Protection 1 comes up to quality expectations so well, that other security companies – like LifeShield – seek them out to use their monitoring service. They quickly assess the situation, and if the emergency demands it, they send out the local police forces. The monitoring service covers protection from dangers of Mother Nature: in case any of the home’s environmental detectors start alarming, the operators will know about it. Elders and patients can rely on the monitoring center’s help in medical related issues; all they have to do is push the wireless help button, and the operators dispatch the paramedics.

Online account management and smartphone application

All Protection 1 subscribers are offered the chance to create an online account where they can manage their bills, pay the monthly fees, view the account history or update the emergency contact list. The same can be done from the smartphone application that helps summarize all the remote functions in one handy platform. It’s available for both Android and iOS devices, thus no matter which operating system you prefer you can still download it. Other than arming or disarming the security system, the app knows how to schedule the lighting, and users can set the temperature remotely. A constant stream of notifications and weather forecasts can be read on the smart devices, keeping the residents updated even if they are on a holiday.

Home automation

The latest technological advancements of the past years lead to a sudden increase in the quality of home automation. Being able to remotely control the electrical appliances and locks not only means that your home is safe, but that you save money on the energy bill too. To maximize convenience, all Protection 1 smart products can be accessed using a smartphone, tablet or computer. The first of many useful features of the automation system is that residents can freely activate and deactivate the security system even from afar. This also includes the ability to close and open the smart locks, or share their entry code with the caretakers.

Forgetting to shut down the lights or heating the rooms even if no one is at home puts some heavy charges on the energy bills. You can reduce your burden by scheduling the lights with the lighting and appliances control, thus you can set the optimal amount of brightness in the whole home. The intelligent thermostat serves an even greater purpose: it acts as temperature sensor that detects if the air conditioner or the pipes are broken, causing a dramatic change in temperature. You instantly receive a notification, and get the chance to react to it at first hand by adjusting the level of the heating.

Pricing

Well-packed and enriched security plans are definitely another strong point of Protection 1. There are four packages you can choose from; each designed to cater to a different group. The offer ranges from a simple burglar repellent system to a grand protection network coupled with video surveillance. And in case you are still unsatisfied, the opportunity to further customize your security equipment is always available. The company works with monthly monitoring fees, and opting for any of the system requires a 36-month long commitment. Protection 1 offers professional installation for its products, which is done by highly trained and certified technicians. This, however, comes for a one-time charge between $99 and $199, depending on the complexity of the system.

Payment options
Visa
Mastercard
American Express
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Monitoring services

The most budget-friendly security plan in Protection 1’s display is called Secure. As its name shows, this package provides the most essential features one would need to arm the house against break-ins. It includes a security keypad, a touchscreen control panel, door contacts, and a motion detector. Fire and home safety monitoring is also part of the deal, but the detectors must be purchases beforehand. Those, who purchased Security are entitled to enjoy the company’s monitoring service and the special weather forecast messages. Arming yourself with this plan costs $34.99 for a month.

The next offer in Protection 1’s security display is Security+. Unlike Security, Security+ uses cellular technology which is more beneficial for homes that abandoned their traditional landline to save money. The control panel is updated with two-way voice communication too, so in an emergency you are able to accurately explain you situation to the operators. Security+ has a monthly charge of $44.99. The most popular security plan is called Smart Control. For $49.99 per month, it knows all the traits of the previous offers, but extends the list with home automation capabilities, a camera integrated motion detector and access to the unique smartphone app. You should note that the home automation devices must be still purchased in addition.

The highest amount of value is provided by the most advanced offer, entitled Video. As it could be guessed by the title, this is the only security plan that includes the video monitoring feature. An indoor night vision camera is included, and the surveillance web can be further expanded by adding more cameras to the system. And everything that is recorded by the devices can be accessed. Also, Video provides all the benefits the other three plans offered, for $54.99/mo.

Customer service

Customer support
24/7
Live chat
Email
Phone
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The A+ rating from the Better Business Bureau is the proof of Protection 1’s professional approach toward handling questions and customer problems. The help desk can be contacted in numerous ways, like shooting an email or calling them over the phone, but the fastest answer is promised by their live chat system. The website is very informative; visitors find large amount of information about the service, and even the plans and prices are not hidden. Even though not displayed on the homepage, numerous videos are available at Protection 1’s YouTube channel, which are not only informative, but entertaining as well. One of them even received over 2 million views!

Bottom line

Protection 1 provides a well-developed security alert and home automation system that grants lots of options customers can choose from. The house protection supply is very versatile, including pet-immune motion sensors, glass break detectors, video cameras and many other useful units. The home safety detectors setout is equally rich to protect your home and family from all sort of natural dangers. The monitoring service is always available, and the service provides constant feedback and notifications via the smartphone application. There are lots of values provided for the monitoring price, although the best features are only included in the more expensive plans.

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