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Daniel C.
Sander D.
They are very slow in processing claims and repeatedly say submissions are incomplete. For example, on my last claim, I received a note a month later saying I had not submitted an “itemised receipt” even though what I sent did list all necessary items. I then sent the receipt again – twice – and still, 6 weeks later, have not received payment.
I called the company: they apologised and said they would process the claim. This would not be so bad if it were an isolated incident, but it happens with depressing regularity. On the other hand, Petsecure has no difficulty relieving me of my monthly payments with depressing regularity – no delays there!
Petsecure has been amazing to deal with , its been almost 2 years and not once have we had an issue – claims are processed quickly and painless-I have a gentle giant that doesn’t know his own strength that has needed a few stitches as well as a pretty serious CCL surgery and pet secure has not let me or my fur baby down! thank you! I have only had to call in once about a couple questions and it was the best customer service, so I am one very happy customer!
Absolutely the biggest scam I have ever seen. The worst company I have ever seen. The worst customer service employees I have ever seen.
They will not pay out a single dollar, or let me rephrase that – if you submit claims, they will all be rejected, for some other reason that they will lie about.
Then, of course, you will owe your money on vet bills – plus have to pay Petsecure’s monthly deductible.
TOTAL B.S.