While glancing through a review about a medical alert system or just doing a closer inspection of the company’s website, one might come across some mysterious organizations like BBB, CSAA, FDA… What’s the difference between these certifications, and what kind of quality assurance do they provide? We’ll share some knowledge with you about these certifications and seals by official organizations that you may come across with medical alert companies.
Standing for Central Station Alarm Association International, this international non-profit trade association measures the quality and capabilities of monitoring services. Since monitoring duties play a vital role in every medical alert service, it’s no surprise alarm companies proudly display their score by the CSAA. But only the most stellar monitoring services deserve the right to earn the CSAA Five Diamond Certification. Medical Guardian is one such example.
Underwriters Laboratories (UL for short) is another organization you often run into on medical alert websites. The company’s main certification area is innovating safety solutions for the benefit of the public. It’s important to know that UL offers certification programs on countless fields. When a medical alert system claims to have monitoring centers certified by the UL, it usually means that the headquarters are well-protected against fire, the safety equipment is properly manufactured, and the staff is trained to handle firestop components.
The Better Business Bureau serves as a mediator between companies and consumers. This non-profit organization provides a report on companies based on customer requests, as well as settling disputes between the two. Their review uses the U.S. grading system, referring to the final score with a letter. For example, Bay Alarm Medical received the highest rating, an A+, which demonstrates high quality of the overall service, as well as an outstanding customer support.
The U.S. Food & Drug Administration has a large spread authority, with jurisdiction in foods, drugs, vaccines, cosmetics, tobacco, pet food, and related electronic devices, including medical alert systems. The federal organization can be contacted for in-depth information about using a personal emergency device and you can turn to them to report an abuse or problem, in case the medical alert company’s customer service was no use to your cause.
The Federal Communications Commission (FCC) was created by the U.S. government to regulate interstate communications by radio, television, wire, satellite, and cable. The Office of Engineering and Technology is responsible for the electromagnetic spectrum, which includes the medical alert base stations that use either landline, cellular or internet connections to communicate with the monitoring staff.
Of course, checking official ratings and certifications provide little to no actual knowledge on how these services compare to each other. Having a long list of official seals of approval only means that a medical alert system is “okay” or in other words guarantees a generally fulfilling service that has no major flaws. In case you wish to learn more about the actual features, strengths and weaknesses that are naturally part of any product, you should check out reviews written by experts who have vast knowledge about the major pros and cons of each medical alert product and service.
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