Line2 Reviews

Line2 truly shines in its provision of unlimited texts and calls within the U.S. and Canada, allowing businesses to communicate without any restrictions. With this, enterprises operating primarily in these regions are significantly advantaged. Additionally, Line2 has fax capabilities, which is particularly important for any individuals and businesses that rely on this mode of communication.

However, certain aspects warrant consideration. Firstly, it’s important to note that international calls are not included by default. Customers need to contact customer service to enable and know the rates of this add-on feature, which is exclusively available for clients with contracts longer than 90 days.

Likewise, it’s crucial to be aware that analytics come at an additional cost. Moreover, Line2 falls short in terms of third-party integrations, which can limit efficiency for businesses seeking an all-in-one solution.

Another drawback is the absence of video conferencing and collaboration features on both the web and mobile platforms. These functionalities are solely available on the desktop version. Unfortunately, we found the desktop app itself to be prone to issues and impossible to download, which ends up disrupting user experience and creating a loop of no-accessibility to important desktop-only features.

Call handling

In line with industry standards, Line2 only works through an internet connection, meaning that calls and texts can only be made and received while being connected.

Nonetheless, even though the company doesn’t offer many advanced features, users can count on an arsenal of useful call management tools. Users can make the most of call forwarding and recording options, empowering them to handle incoming calls efficiently. It’s possible to either answer calls directly or automatically redirect them to the appropriate channels. What’s better is that users don’t have to worry about taking notes, as it’s possible to relisten to the calls whenever they want.

Line2 also comes with the usual features you would expect from a virtual phone system, such as call greetings, call blocking, voicemail transcriptions, and an address book. This way, the provider is able to facilitate the management of everything call-related.

Phone system management

Line2 takes pride in its phone management system, offering a range of user-friendly features and a seamless organizational structure. Settings are categorized clearly on the web platform, allowing users to navigate and access specific features effortlessly. As a result, individuals and teams can enjoy varying levels of control of the platform.

The interface, although a bit outdated, has a clean, organized layout that promotes ease of use. Regardless of technical expertise, Line2’s intuitive design ensures that anyone can easily navigate the software and put its tools to use.

Focusing on the essentials, Line2 offers basic controls through both the web platform and mobile app. This flexibility empowers users to stay on top of their phone systems easily across devices, catering to individual preferences and ensuring a smooth experience.

Additionally, Line2 allows users to create multiple phone systems, each with their own unique greetings and several phone lines. This enables subscribers to personalize their communication and deliver tailored messages to different callers, enhancing professionalism and customer engagement.

Line2 offers a range of phone number options designed specifically for users in the U.S. and Canada. Subscribers can select one that best aligns with their requirements, granting them the flexibility needed.

One of Line2’s standout features is its seamless process for porting over existing fax numbers. This ensures a smooth transition to the Line2 platform, eliminating any disruptions to ongoing communication.

What’s more, Line2 caters to those seeking a professional image by providing not only local but also 800 toll-free numbers. These toll-free numbers bolster businesses’ customer accessibility and help establish a credible and reputable brand presence. However, it’s important to note that Line2 does not offer international numbers.

When it comes to international calls, Line2 adopts a transparent and competitive pricing approach. Different rates are applied based on the destination, ensuring that customers have clear visibility into the cost associated with international communication.

Line2 has taken great care in developing its mobile-related features. The mobile apps – available on both Android and iOS – offer a suite of functionalities that cover all essential aspects of communication. From voicemail and messaging to contact management, the apps provide a seamless experience on the go.

The interface is thoughtfully designed to ensure easy navigation and quick access to foundational features. Users can effortlessly handle incoming and outgoing calls, send and receive messages, screen and block calls, and effectively manage their contacts – all directly from their cell phones.

However, many settings regarding account and customization of the software can only be accessed from the browser platform. While Line2’s mobile apps aren’t sufficient on their own, they still allow users to stay connected and access basic communication tools wherever they are.

Line2‘s pricing structure is refreshingly straightforward, featuring just one plan. Designed with a basic set of features, the plan caters to a larger audience, with prices starting at $13.75 per month.

However, the option to build a unique plan for specific needs is still on the table. By contacting the sales team, packages including the features you need can be put together. While this customization is perfect for getting a system that perfectly fits your needs, it’s still slightly inconvenient to have to contact the provider to get a full scope of the prices and features provided.

Nevertheless, Line2 offers the flexibility of both monthly and yearly payment options across its plan. Opting for an annual plan can lead to savings of up to 14% compared to monthly billing.

Although Line2 does not provide free trials, its 30-day money-back guarantee offers an excellent opportunity to test the platform thoroughly without any risk. Subscribers gain complete access to all features within their chosen plan, allowing them to explore and determine whether Line2 is truly the ideal solution.

Although there may be more cost-effective solutions for larger teams, Line2 does deliver a standard set of features and functionality that meets the general expectations for a virtual phone system provider. The true value of Line2 lies in its ability to consolidate basic communication channels into one unified platform, simplifying the overall process and letting users work more efficiently.

Customer support

Line2 doesn’t fall short in terms of customer service options. With support available via email, live chat, and a dedicated phone line, help is always a few clicks away.

Additionally, a knowledge base is available as a self-help resource. However, it’s worth noting that several articles primarily cater to clients who subscribed prior to 2020, which can make it a bit confusing to navigate for current users seeking specific information.

Although the support team is responsive and available to help, there are certain limitations. During our testing session, while the team promptly addressed the inquiries, there were instances where issues were brought up that couldn’t be resolved, such as problems with the desktop app.

While it’s important to consider the limitations, such as the absence of international numbers and the additional fees for analytics, Line2’s strengths help offset these drawbacks. These advantages include the ability to port over existing numbers, unlimited domestic calls and texts, and the option to create multiple phone systems with personalized greetings.

It’s worth noting that the starting price of Line2 may be a bit steep for customers on a tight budget. However, the 30-day money-back guarantee provides an opportunity to test the product before fully committing.

In addition to being a reliable solution for individuals, Line2 simplifies business phone management, which ultimately meets the communication needs of anyone looking for a virtual phone system.