Call Transferring the Smart Way With VoIP

Call transferring options in VoIP systems

Transferring between extensions and phone numbers

Transferring between devices

In addition to the traditional manner of call forwarding, virtual phone systems can also transfer calls between different devices. Although this feature – called ‘call flip’ – isn’t available in all VoIP pricing plans except for industry leaders like RingCentral or Vonage, it’s particularly useful for those who need to leave their desks but don’t want to interrupt the ongoing conversation by hanging up or transferring the call to someone else. Additionally, flipping a call is just as simple as a regular call transfer; with just the push of a button on another device using the same extension the call will immediately be continued on that device.

Automated call forwarding

On the surface call forwarding is quite similar to call transferring since both of these features are used to direct calls to another extension or phone number. But where call transferring always requires human interaction, call forwarding is fully automated and can be used for both incoming and ongoing calls, too.

When activated, the chances of missing a call drops to zero because the system will automatically forward calls to any extensions and phone numbers in the call forwarding rule until the call is eventually picked up by someone. Users can also decide whether the numbers included in the call forwarding rule should be called either simultaneously or in a sequential order, as well as specify what the system should do if nobody answers the call.

Answering rules

The beauty of VoIP is that many of the features can be used by both the cloud phone system’s users and its callers, and call transferring is one such example of this. However, allowing to callers make use of call transferring is a little different, since the business has to opt for a VoIP provider that comes with fully programmable answering rules and, preferably, an auto-attendant that will greet callers.

If answering rules are properly programmed – which is an easy task, especially if the system manager provides a visual rule editor – then your clients are given a list of options to help them pick where their call should be transferred, allowing them to ensure that they will get to the right person for their query themselves by simply navigating through an interactive voice response menu.