Bank of America Loses Documents With Customers’ Sensitive Information

Bank of America reached out to its customers via letter on April 1st to notify them that the organization had lost some documents containing sensitive information while in transit.

The incident occurred on March 6th of 2025, and the documents, which are related to saving bonds, might contain the following information:

• First and last name
• Address
• Phone number
• Social Security number
• Account number

This comes just three months after a previous incident (on December 30th of 2024) where it’s unclear if customer data was stolen while documents were being transported by an unnamed document destruction vendor.

In the letter, the Bank of America goes over everything they’re doing to respond to this crisis:

• The organization is monitoring customers’ accounts and will notify them if it notices any suspicious activity.
• The financial institution will also help resolve unauthorized transactions on your Bank of America accounts related to this incident, but they need to be reported in a timely manner.
• It’s offering a 2-year membership of identity theft protection service provided by Experian IdentityWorks, which includes daily credit monitoring and dark web monitoring.

The information in the stolen documents is quite sensitive, so it’s essential to stay vigilant and take the necessary steps to protect yourself from identity theft.

• Get the 2-year subscription for identity theft protection provided by Bank of America. This is the best option to monitor your credit and the dark web for your stolen information. If the data shows up somewhere or if the malicious actor tries to steal your identity, you’ll be notified right away.
• Closely review your credit reports and quickly notify Bank of America of any unauthorized transactions.
• Add multifactor authentication to all the accounts you want protected. Remember, the person with the information may try using your email and phone number to get into your Amazon, social media, health insurance, and many other accounts.
• Change any passwords related to the personal information stolen, such as date of birth.
• Be aware of phishing emails and other social engineering attacks. The perpetrators might use the information found on your documents to trick you.

Although it’s quite a scary thing if you’ve been impacted by this data breach, you’ll be able to sigh with relief after taking these precautionary steps.