Nextiva vs iTeleCenter Comparison

Through this virtual phone system comparison we will analyze whether Nextiva or iTeleCenter offers better quality and service to their clients, based on selection of local numbers, pricing options, special features, and customer treatment history.

For businesses that want to get noticed across the country, Nextiva offers local numbers in almost any area code nationwide, so potential customers will feel more comfortable calling you. These local numbers even include automated attendant and advanced call forwarding features, among other great features that help you handle larger call volumes. iTeleCenter also offers additional local numbers, yet primarily focuses on five major US cities for these, which are: Houston, Los Angeles, Chicago, Phoenix, and New York.

When comparing the pricing plans, iTeleCenter has upfront pricing options listed online, with no obligation to pay until after your free trial. Nextiva asks you to send them a request of the services you need, and they contact you with a tailored quote.

iTeleCenter has these unique advantages that Nextiva does NOT:

• Applications for use with both Android phones and iPhones: Nextiva primarily allows users to fax from their cell phone through email services such as Gmail for instance, instead of through tailored applications that can offer additional features.
• Free Trial Period of 14 days: Nextiva has no free trial options.

Which service is the most helpful to its customers?

Customer support, especially for communications technology systems, is a crucial aspect of service that makes all of the difference between having a “great” service that you can’t rely on, or having a dependable service that is easy to maintain. Especially for anyone using Nextiva or iTeleCenter to expand their business communications, sometimes a small glitch in the system can cost you lost business opportunities.

Nextiva video introduction

Comparing the two

At first glance, both Nextiva and iTeleCenter seem helpful enough considering that they offer customer support through email, frequently asked questions pages, and by phone; yet to know more about their reputation, let’s investigate further.

An effective way to compare any business or service provider is by considering their rankings with the Better Business Bureau, the independent organization that gives customers across the US a chance to effectively rank businesses. Both Nextiva and iTeleCenter clearly offer good customer support and valuable services, as evidenced by their BBB accreditations.

Nextiva did have customer BBB complaints over the last three years, but due to their satisfactory resolution of these complaints, they currently have a perfect score. iTeleCenter also has a BBB perfect score; furthermore, they surprisingly have only one registered complaint to date, which occurred more than one year ago and was resolved. Clearly customers that have no reason to complain received the service and support they wanted, as well as the value they were expecting from iTelecenter.