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Senior Safety Reviews

Senior Safety Reviews

By Tamás Ő.Tamás Ő. Verified by Sander D.Sander D. Last updated: November 18, 2024User Reviews (1)
Overall
3.5/5
(3.5)
Features
(4)
Price
(3.5)
Customer Service
Pros
  • Innovative GPS tracking
  • Low prices
  • Fall detection
  • 30-day trial period
Cons
  • Lack of fire and CO detectors
  • No microphone button
  • Free shipping isn't provided

Its name says it all; Senior Safety’s sole mission is to provide safety to all seniors across the country. To silently guard their aging subscribers’ safety, the company developed the GET HELP NOW medical alert systems. The latest advancement in their equipment is a wireless help button with GPS technology that uses a unique tracking system to locate your position. Other than the mobile system, there are traditional and cellular in-home units with easy setup, accurate fall detection, and speaker phone feature. If you have allergies or a long medical history, then you can put out a note for emergency personnel with Senior Safety’s vial of life. GET HELP NOW units are available for an affordable price, starting from a monthly $26.95.

$2 discount every month for opting for a longer term
If you decide to choose the annual plan instead of the monthly one, you receive a $2 discount on every medical alert system at Senior Safety.
Get $2 Discount at Senior Safety

Monitoring services

Monitoring services
24/7/365 monitoring
Medical monitoring
2-way communication
Fall detection
Show all

Providing a responsive and caring monitoring service can draw the line between life and death. Senior Safety is all about protecting its subscribers’ well being, so they put a lot of effort into their monitoring service. Their headquarters were designed deliberately to serve as a medical monitoring center and it is available for help every day and every night. In most cases, you will be in touch with the monitoring center 20-30 seconds after pushing the help button. The dispatchers are all EMD certified, and trained to quickly analyze every health related situation. You can customize the way they react by giving specific orders, like the order of people who must be notified when an emergency occurs. You can count on caring help even if English is not your native language, as dispatchers can communicate in over 150 languages thanks to their Foreign Language Coverage service.

See yourself how senior safety works

Fall alert

By choosing the Advanced or Cellular systems, you have the possibility to equip your system with fall detection as an additional service. When you faint, stumble or experience a stroke, you may end up immobilized or unconscious, thus incapable of summoning help. The state-of-the-art fall alert buttons are constantly analyzing your movement and momentum. If they detect a sudden change, they trigger an alert with the monitoring center. These buttons are waterproof too, just like their regular counterparts. It is noteworthy that there is no sure-proof fall detection out there, but having one can significantly increase your chances to safely survive an emergency.

Vial of Life

For every GET HELP NOW product you will receive a vial of life kit for free. It allows you to print and store your basic medical information like your allergies, medical history or emergency contact list. After you’ve finished filling out your form, you can just put it in a plastic bag and fix it on an easily noticeable place, like your refrigerator. Then stick a decal on your front door, informing the emergency personnel about the location of the vial of life. This way you greatly improve the work of firefighters and paramedics, as they will be able to give you appropriate aid.

Monitoring equipment

Equipment
Central units
Wireless/cellular systems
Wrist pendants
Necklaces
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The phone service compatibility and the numerous features are the two major strengths of the GET HELP NOW systems. Senior Safety offers two in-home base units and a wireless mobile emergency button with GPS tracking. The Advanced unit is connected to your home via a traditional landline and a power outlet. It has a great 1,000 foot range, and the enhanced microphone and speaker covers every corner of the house, so your voice will be heard clearly, no matter where you are. The unit has a dependable backup battery lifetime of 60 hours, prolonging your protection during a blackout or disaster. Thanks to the fact that the base unit is connected to your phone line, you have the possibility to answer your phone remotely by pressing the help button, and your family members are able to reach you directly through the medical alert unit itself.

For those who lack traditional phone lines, or ditched them in favor of cell phones, Senior Alert developed its Cellular system. It has the same characteristics regarding the range, function and backup battery, but it works through a 3G cellular system. This means that you can bid farewell to complicated installations too, as all you have to do is plugging the unit into a power outlet.

Mobile GPS system

The Mobile GPS medical alert system is recommended for elders who live an active lifestyle; it is a small, portable emergency button with built-in GPS tracking system that provides your pinged GPS location every 15 minutes, thus creating a “breadcrumb” from all the information the system collected. This significantly increases the efficiency of operators who wish to pinpoint your current location. The Mobile GPS device can operate up to 72 hours with a single charge, and comes with a free charging cradle.

Setup

If you want to order one of the GET HELP NOW systems, you can do so by calling Senior Safety over the phone, or by filling out an online form. The latter allows you to customize the different packages and extra features yourself. Be aware that free shipping is typically only available during a limited time period. After receiving the system, you can easily set it up with the guidance of the included instructions. Senior Safety made sure that elderly who are less tech-savvy can do it by themselves, which is also why they don’t offer the option to have it installed professionally. Senior Safety does however do a good job in providing setup assistance over the phone.

Aunt Tillie and uncle Herman share their thoughts on senior safety

Pricing

Pricing
Activation fee
$0
Lifetime price guarantee
Free spouse monitoring
Free shipping
Show all

Senior Safety offers affordable pricing with a couple of nice bells and whistles. The company works with short-term agreements, meaning no long-term commitments are required to enjoy the service. Ordering the product means that you receive the equipment for free, and only the chosen monitoring fee must be paid. Senior Safety offers numerous ways to customize the length of your subscription.

Month-to-month, quarterly and annual billing options are available for all medical alert systems. You should note that the longer the period you opt for, the bigger the discount will be for your chosen plan. And the fact that the annual billing is less flexible shouldn’t discourage you, as the cancellation is completely free of any charges, and the unused months will be refunded to you after the equipment is safely sent back. The Advanced system starts from $26.95 for a month, the Cellular plan costs $33.95 per month, while the Mobile GPS unit has a monthly price of $35.95. The addition of a fall alert pendant increases the monthly fee with $7. When ordering any of these systems, you get to choose a free gift in the form of an extra help button or a lockbox, whichever you choose.

Advanced
$26.95/mo
Billed monthly
In-home
Fall detection available
Traditional landline
Landline required
Free extra button or lockbox
Cellular
$33.95/mo
Billed monthly
In-home
Fall detection available
Cellular
Easy to setup
Free extra button or lockbox
Mobile GPS
$35.95/mo
Billed monthly
In-home + On-the-go
GPS tracking available
Wireless
Tracking breadcrumb
Free extra button or lockbox

With Senior Safety’s in-home units, you don’t need to worry about installation or activation fees either. However, the Mobile GPS system comes with a one-time activation cost of $80. Free shipping isn’t part of the regular deal, but the company grants special events from time to time, where new subscribers receive their order for free. If you are interested in Senior Safety’s GET HELP NOW systems, but don’t want to instantly commit yourself, or just want to test how your aging family members handle this kind of technology, then take the opportunity of the 30-day trial period. During this one month, you can use the system, and if you are not satisfied, you will receive a full refund.

Payment options
Visa
Mastercard
American Express
Discover
Show all

Customer service

Customer support
24/7
Live chat
Email
Phone
Show all

The American Senior Safety Agency is currently accredited by the Better Business Bureau with an A+ rating. The company has a very informative website with detailed help and clear presentation of their products. In addition to the texts, video footages are also available, which are not only educational, but has a unique graphic style too. The website provides the opportunity to order online, or set up a personal profile. For further information, Senior Safety can be contacted via email, over the phone, or just simply turn on the live chat and ask the customer service directly. The customer service for sales related inquiries is reachable all week, but only during work hours.

Bottom line

Senior Safety offers its subscribers a dependable medical alert system. The numerous features make the service convenient for the elderly, providing them and their family members a peace of mind. The in-home units have many useful features, which help the everyday life, and they are upgradable with fall detection. For those who like to go out a lot or often get lost in their neighborhood, the Mobile GPS system can be a great help. The monitoring center employs caring and well-trained dispatchers who quickly react to emergencies. Unfortunately, there are no other extra features, such as medication dispenser, microphone button or fire detector. The service, however, comes for a very reasonable price and a generous 30-day trial period.

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Senior Safety logo
Free Spouse Monitoring

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User Reviews
  1. Doreen Cran

    One of the worst customer service companies.  Owners cruel.  Pendants fall apart, GPD doesn’t work, fall detection cancels and Ronnie blames the customer.  DO NOT USE.  Do not care about customers at all.  Zero stats.

    Overall
    Features
    Price
    Customer Service

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