Paymo Reviews

Paymo is home to a user-friendly interface with a minimalistic design for easy navigation. While the dashboard focuses more on timesheets, invoicing, and billing rather than providing detailed project status, it still delivers a streamlined experience for all businesses.

Upon creating an account, users are prompted with a series of questions that allow the platform to tailor itself to their specific goals. Templates and sample cases are also offered, providing visual examples of how the software functions. To further improve the onboarding experience, tutorial pop-ups introduce users to key features and functionalities.

In terms of financial management, Paymo offers a decent suite of tools for invoicing, tracking expenses, and billing clients. Users can effortlessly create, save, and send invoices directly from the app.

On the other hand, Paymo seems to be more geared towards individuals or companies that need to track billable hours and invoice clients. The solution may also not be the perfect choice for industries that operate with field service since the provider doesn’t have GPS tracking or kiosk mode available.

But when it comes to security and privacy, Paymo takes its users’ data seriously. The platform employs industry-standard encryption protocols and is dedicated to its compliance with data regulations such as GDPR.

At its core, Paymo is a project management platform, so its ability to track time with remarkable accuracy is what makes it truly shine. With features like manual time entry, timers, automatic tracking, and offline tracking, users can ensure that every minute of their work is accounted for.

Paymo also makes sure that its platform is accessible for everyone. At home or in the office, the software is available via desktop and mobile applications. Even though there’s no kiosk option or proof of work such as screenshots, it does detect idle time. As such, the versatility of the available apps still makes it convenient for remote workers or those who are always on the go.

The timer feature – especially in the desktop version – makes starting and stopping time tracking easy, giving you precise measurements of billable hours. On the other hand, the automatic tracking feature appeals to those who prefer a more hands-off approach. Reallocating time worked, editing, and deleting time entries is also possible, so users have a reasonable amount of control over the software.

Flexibility and adaptability are key aspects of Paymo. Everyone has the freedom to track time for specific tasks, projects, or even clients, allowing for accurate allocation and easy access to detailed reports. With these valuable insights into how time is being spent, it’s straightforward to identify areas for improvement and streamline processes effectively.

Paymo offers a reliable set of employee management features designed to streamline team organization and oversight. With a user-friendly interface and a commitment to collaboration and communication, Paymo provides intuitive task assignment, file sharing, and commenting tools that enhance teamwork and productivity.

Equally, workload is managed seamlessly with the ability to assign tasks based on team members’ availability and skills. Helping teams evaluate performance are the customizable workflows and well-organized dashboard, which clearly displays task completion, deadlines, and work quality.

Accurate time tracking and attendance management are maintained through features like timesheets and time off approvals, promoting transparency and accountability.

Not to mention Paymo's analytics, which provide valuable insights into employee productivity and project performance. By making this information available, the reports contribute significantly to data-driven decision-making.

Although Paymo doesn’t have a built-in payroll functionality, it does come with online payment gateways for convenient invoice payments. It’s also compatible with popular payroll software, providing a unified solution – even if via integration.

Paymo's inclusion of Gantt charts sets it apart from the rest. With this visual representation of project timelines, teams are able to plan, allocate resources, and track progress more effectively. As a result, it’s easy to stay on top of the project’s overall timeline and identify critical tasks.

Moreover, the ghost booking option further streamlines project management by recommending time slots for certain tasks based on their dependencies, alongside people’s availability and workload. Taking all this into account, the intelligent tool saves everyone time and effort in project planning.

Providing users with features for budgeting, expense tracking, and even estimate invoices, Paymo's financial management also makes the platform stand out. These tools ensure that projects stay within monetary limits and keep users on track of their financial performance.

Paymo's customizable time reports provide the flexibility of filtering data by days, clients, projects, and users, which enhances specific tracking needs and overall team activity overviews.

Beyond this, there’s the option of viewing static or live timesheet reports. This way, users have instant access to timesheets with automatically updated current data, or from a chosen time period.

For those who prefer visual representations, Paymo offers engaging pie and bar chart displays for text-based reports. Exporting this data into PDF, XLS, and CSV is completed in a matter of clicks, while sharing reports via permalink or within the platform increases cross-team collaboration.

From user and project overviews to client reports, all the details and data needed to help management make informed decisions and improve productivity are available at the drop of a hat.

Since Paymo is fundamentally an online project management software, integration with other similar services is not available. However, with 13 integrations for users to choose from, Paymo continues to help improve the customer experience of its own platform.

Although only available in the paid version, companies and individuals in need of messaging, calendar, accounting, and even payroll services, have nothing to worry about. Paymo seamlessly integrates with well-known platforms such as Slack, Google Calendar, QuickBooks, and GrandTotal.

By also supporting Zapier and API for custom-made integrations, Paymo makes it possible for users to connect the platform with thousands of the most popular apps, helping with work automation and productivity optimization.

Paymo's free forever version, while having certain restrictions, still offers attractive features. It provides unlimited time tracking and invoices, making it ideal for individuals on a budget who still want to keep on top of their time and projects. Although there are limitations on client and task control, the free version is a great option for those seeking a standard range of features.

On the other hand, for those with more advanced requirements, Paymo offers three flexible pricing plans: Starter, Small Office, and Business. These plans cater to businesses of all sizes, making Paymo a viable option for freelancers, small teams, and larger organizations. With prices starting from $3.90 per user per month, everyone can further strengthen their project management and time tracking capabilities.

All plans can be paid for monthly or annually, but as is common in the industry, opting for the latter can translate to a significant discount.

Users always have the flexibility to adjust their plans according to their evolving needs, allowing them to only pay for features they actually use. Paymo makes it straightforward to upgrade or downgrade plans as required.

Additionally, the company offers a 15-day free trial of all its plans. This trial period allows users to test the service risk free, giving them the opportunity to explore it in full and determine if it’s right for them.

Even though Paymo doesn’t offer 24/7 customer support, its dedicated team is always ready to assist users during business hours with any questions, concerns, or technical issues they may encounter. Being reachable via both live chat and email, our experience with the team was a success. Their response time was fast and all questions were answered in detail.

The platform also has an extensive help center and FAQ section, where users can find step-by-step tutorials, video guides, and troubleshooting tips. This self-service option is the perfect way for anyone to find quick answers to their problems regarding the software’s features and functionalities.

Paymo is user-oriented and actively responds to its users’ suggestions and ideas on its community forum. The platform uses this feedback to continuously improve its products and introduce new features that cater to the ever-evolving needs of its customers.

However, no solution is perfect, and Paymo is no exception. By not providing GPS tracking,  kiosk mode, or proof of employee’s work, the platform becomes less attractive to industries that operate with field service workers.

Nonetheless, there are tools available that are crucial for other industries. With customizable reports, real-time progress tracking, and straightforward integrations, Paymo empowers individuals and teams to stay organized, meet deadlines, and achieve their goals.

All in all, Paymo's fair prices, free forever version, and free trial make it an attractive option for those in need of a reliable time tracking and project management platform.