Liquid Web is a company that is truly passionate about great hosting solutions coupled with top-notch customer support. This hosting provider is famous for running all of its data centers by itself and managing all aspects of their business by themselves, making sure that they have full control so they can fulfill all expectations that their customers have. Liquid Web values great customer and technical support so highly that it registered its “Heroic Support®” slogan and created its own fit and sporty-shaped customer support mascot.
We recently had an interview with Stefan Nava, Sales Engineering and Business Development manager at the company and got to learn more about what drives this company and its team. He also shares a few great tips for anyone considering VPS hosting and gave us a few hints at what’s coming at LiquidWeb in the near future.
I am the Sales Manager at LiquidWeb. I am responsible for the overall operations of the Sales and Billing Departments. Our Sales team is available 24/7/365 in an effort to meet our customer demands for technical consultations on new deployments or upgrades. Many of our customers don’t have a lot of experience with servers or configurations, so they depend on us for new deployments and overall architecture recommendations. We serve a wide variety of customers, from single domains with minimal traffic to large Enterprise server clusters with a number of topologies.
Our Storm VPS servers were designed with scalability in mind. This means that we wanted to offer the necessary tools to customers so they could scale up and down, depending on their influx of traffic. We have multiple options available depending on website traffic and these servers were designed with performance and value in mind. We want to make certain that our servers are able to satisfy our customers’ demands at all times.
Our Storm Platform features easy, one-click migrations from Storm VPS to Storm Dedicated/Bare Metal configurations. No manual migrations are required and everything is performed by our provisioning system. This means that our Storm servers are easily scalable, utilizing a fully automated platform developed in house by our engineers.
Storm’s Block storage provides raw storage volumes that can be created and then connected to servers. You have the ability to install whatever file system you desire in the volume and mount it to any server instance. This technology allows you to deploy volumes in a High Performance environment, with redundancies built in, and connect them as if they were individual storage devices. This feature makes block level storage useful for almost any kind of application. Most notably, this includes mass storage, database storage, and virtual machine file system volumes, amongst a host of other capabilities, too vast to list outline comprehensively.
Here are just a few of the myriad capabilities of Storm Storage (HPBS):
The fact that we own and operate our own datacenters provides us with significant flexibility to control our server prices and offer competitive options. We also have the ability to control the hardware we utilize and provide SLA’s that are unmatched within the industry, resulting in overall savings for our customers. All datacenter operations are in house, which means that we do not outsource any of the critical components of our infrastructure, keeping the costs down and allowing us to provide our customers with great value while maintaining quality.
Our Storm VPS and Shared hosting are completely separate infrastructures/platforms.
Our VPN services can be used for any purpose that would call for a secure, encrypted connection between an external client and a server. There are many applications for this kind of security. This can also be utilized for personal use should a secure connection be desired, depending on the type of data you will be handling in the server.
Storm servers are considered to be an option for full management in the Cloud. Apart from the robust architecture of our servers, we continue to strive to offer the industry’s best and most responsive customer experience with our 24/7/365 Heroic Support and its coverage. In addition to the high-end SLAs we offer, our platform has been designed with scalability, performance and High Availability in mind.
In addition, our Engineers are continually adding new features and improving the platform to keep up with market trends and customer demands. The fact that our servers can be scaled up and down with a click of a button is a major advantage for our users. Our Platform is utility based, which means that you are only paying for the resources you are using and no more. The end goal is simple; we strive to provide a high quality, highly scalable, highly supported and highly automated platform with continued improvements at a very competitive price. Achieving this goal attracts users who are dependent upon a reliable infrastructure while keeping costs down.
At this time, we can only offer management services on Fully Managed or Core Managed plans. Many of our customers run highly customized environments when working with self managed images. This makes it difficult for our team to provide meet the support quality standard we have set and strive to maintain at Liquid Web.
There are many tips I can think of, but the most important ones are the following:
There are many new exciting features that will be available to all of our Storm Platform Customers and beyond. Some of them we cannot divulge, publicly, at this time, but I can tell you that we are building a new datacenter in Phoenix, AZ (USA) as well as a new European datacenter. In addition to this physical growth, we are also going to be launching some exciting Database solutions for HA Environments, Object Storage solutions and improvements to our Storm Storage (HPBS).
Big thanks to Stefan, PR-manager Cale and everyone else from the LiquidWeb team for doing this interview with us. Are you currently a customer of this VPS hosting provider? Then certainly write your customer review for LiquidWeb on their review page on our site.
By the way, LiquidWeb has great office prank videos on its YouTube channel:
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