Fiverr Reviews

Fiverr also has other sections for buyers looking for higher-quality service from verified talent. Fiverr Pro offers hand-picked experts on various subjects that have years of experience with big-name companies. Naturally, prices rise, but Pro clients also get dedicated and faster customer service. Additionally, the website has a section for companies – Fiverr Business – which gives you access to a different talent catalog to help employers find experienced and skilled team members. It’s also worth mentioning the Explore section, where users can discover projects, as well as delve into in-depth guides about various business topics. But Fiverr also has another feature tailored for businesses – Fiverr Workspace. This functions as a centralized dashboard for your company, offering a way to automatically analyze overall performance by tracking expenses, and figuring out ways to increase profit.

Naturally, Fiverr ensures that the end-user experience for buyers is just as smooth and flawless. Even though you can purchase a gig anonymously, it’s highly recommended you create an account, as it unlocks the ability to post requests. This feature allows you to describe the service you are looking for, and even attach a picture as a reference. Then, you can select a category, budget, and time limit. Most often, creating a request is unnecessary since you’ll find yourself knee-deep in attractive offers. A search is initiated from the homepage or by going through the list, accessing the various subcategories. It’s important to highlight that every section comes with different ways to refine your search. For example, logo designs can be sorted by file formats and style, while translations are grouped by language.

The overall experience of the three services we tested – a logo design, movie poster creation, and small text translation – was great. We got our deliveries within the specified time and the fast delivery option (for an increased cost) also worked like a charm. But that wasn’t even the best part, as the quality of the finished products was beyond our expectations – the text of about 200 words was translated to near perfection (from Portuguese to English), and the two designs were stunning, proving both Fiverr’s and its freelancers’ excellent potential.

Fiverr’s interface is quite self-explanatory, even if the landslide of gigs is dizzying at first. The site contains some nifty features that make your work easier. When checking out a service, make sure to pay attention to the comment section at the bottom of the page. This is where previous customers sound their opinion and satisfaction. Found on the right side, the user card also shows relevant information, such as the seller’s response time, and rating score.

Although the website is intuitive to use, Fiverr’s mobile app – available for both iOS and Android – has a cleaner-looking interface. It goes without saying that all the different kinds of transactions can be completed from your mobile as well.

Even though Fiverr doesn’t demand a subscription fee, it does charge commissions. Buyers pay in advance, and the website takes 20% of a seller’s earnings upon successful delivery. This means that on a $5 gig, you only earn $4 after completion. However, there’s always a chance you receive a generous tip from a buyer after doing a good job. Fiverr also charges a processing fee to buyers: any order under $20 costs $1 extra, while buyers are charged 5% extra for orders over $20.

Fiverr believes in the power of community, which is the main reason it only does a little bit of background management. The only way to get in touch with customer service is by submitting a ticket in various topics. There’s no live chat or phone number to contact Fiverr directly. Considering the amount of business it drives on a daily basis, this is a bit of a letdown. On the bright side, it does keep an eye on what kind of gigs are being uploaded and provide a decent amount of information in the help center. You not only get separate tutorials for sellers and buyers, but you’re also able to watch videos or read through a glossary of important keywords. Additionally, you can visit Fiverr’s blog, which contains helpful articles and case studies.