BlueJeans Reviews

Although BlueJeans may not be the most straightforward web conferencing software on the market, there’s no doubt that it comes packed with features that can change the way companies run online meetings. It provides HD video quality and crystal-clear audio, and it can be set up on any device, including conference phones. The number of participants per session changes depending on the subscription purchased, but it can go up to 100 attendees for those willing to pay a little extra per month.

Interactive online meetings

When it comes to the online meetings themselves, BlueJeans provides an excellent pack of features to increase interactivity. The content slider, for example, enables hosts to toggle between content seamlessly. Furthermore, to have an orderly session, it’s possible to create small meetings inside of the main session, which means that hosts can allocate participants to small rooms during the web conference and then aggregate all of them again when required.

This web conferencing software also offers helpful tools to get an idea across. Besides the whiteboard the host can write on while they’re speaking, it’s also possible to make annotations while sharing the computer screen, which on its own is already remarkably easy to use. If the host needs to have access to an attendee’s desktop, it’s possible to do so through the remote desktop control feature.

Meeting recording features

Many things happen in a one-hour meeting, so it’s natural that some people may forget what has been discussed throughout the full session. Fortunately, BlueJeans has recording capabilities and sends the session content in an MP4 format to the host’s email, as soon as the online meeting ends. It’s also possible to enable meeting highlights, which instead of recording the full meeting films only the most critical moments where users can add their personal notes for future recall.

To finish off, BlueJeans provides integration with a considerable number of third-party applications. To make the most out of BlueJeans, we advise integrating the web conferencing software with workstream collaboration apps, security and incident management platforms, CRM software, and email services. This way, the workflow will not only be smoother but less time-consuming as well.

Setup

Setting up BlueJeans ended up being harder than we anticipated. Indeed, starting or scheduling meetings is straightforward. However, enabling some of the features that put BlueJeans apart from its competitors isn’t as easy. One example of this is enabling meeting highlights, an option that doesn’t even show up in the apps tab when running an online meeting. In fact, there’s a complex process the user needs to undertake to enable and disable this feature, where speaking with customer support is one of the mandatory steps.

It also doesn’t help that the number of features a user gets differs depending on the platform they’re using – mobile app, desktop program, or online dashboard. While scheduling meetings isn’t possible to do through the desktop application and users who select such an option are prompted to use their online account, configuring the general settings for meetings is only possible through the online platform. While we understand that BlueJeans may take a while to make all the platforms work seamlessly, we think that it should provide a better introduction when customers are using the software for the first time.

Security

As a standard, conferences are protected by a password and a fraud detector. All meetings have a randomized ID, and users can lock sessions and select specific moderators if they so desire. Personal information can also be obscured in the Command Center to ensure that the IT department respects the participants’ privacy while monitoring and supporting web conferences. Organizations that need to be HIPPA compliant have the option to run all meetings encrypted with AES 256-bit encryption. Security Features are even more enhanced when using the top-tier Enterprise plan. Customers enjoying this subscription get the BlueJeans Direct Connect add-on where meeting traffic is retained within the private connection, bypassing any third-party ISPs and ensuring participants’ privacy even further.

Most features can be found at the company’s entry-price package Standard, which cost starts at $9.99 per user per month, billed annually. However, to increase the meeting participants from 50 to 75, get 25 hours of meeting recording per host, integrate BlueJeans with third-party software, and get access to the analytics dashboard, a Pro subscription is necessary. This increases the price to $13.99 per user, per month, with yearly payments as well.

There’s also an Enterprise plan designed for large organizations that leverages meeting participants to 100, offers unlimited recording, a live command center, brand customization, and a dedicated team to ensure the customer’s meetings success. There isn’t a tabled price for this package, and BlueJeans prompts its prospects to contact the sales team to get a quote.

Besides the subscriptions focusing on meetings, there’s also the option to get BlueJeans Events separately. Companies can get a one-time webinar for $499, but organizations wanting to host recurring webinars should contact the sales team and get the best solution for them instead. Lastly, there’s also the possibility to get dedicated rooms to integrate with Microsoft Teams.

There are separate 30-day free trials to test BlueJeans Events and BlueJeans Gateway for Microsoft Teams. Unfortunately, the free trial for BlueJeans Meetings is more restricted, offering only seven days to try the product. We advise making each day count since BlueJeans doesn’t provide a money-back guarantee.