Medical alert systems are nothing like they were a few decades ago – devices have come a long way since the bulky old landline ones. Now seniors can ask for help via small, portable pieces of equipment. On top of that, medical alert system providers have taken advantage of new technology like GPS and fall detection to make sure they’re ready to help even when users can’t speak or pinpoint their exact location. But what’s next? As more people use voice-activated technology, such as Alexa and Siri, it makes sense for the medical alert industry to follow this trend and launch voice-activated medical alert systems. Now, besides asking Alexa about tomorrow’s weather or to play your favorite playlist, you can also ask for important information about your medical alert system or even for help in case of emergency.
Each medical alert provider offers different voice-activated solutions, but they all have one thing in common. Instead of pressing a button, the senior can just say a pre-configured sentence like ‘call 911!’ or ‘help!’ to ask for assistance.
Voice-activated alert devices are usually wall-mounted. This makes sense, as having them as a wearable piece of equipment could trigger false alarms. If you know your way around medical alert systems, you probably already know about wall-mounted devices, where the user can press a button when necessary. These are especially useful in places where there’s a high chance of falling, such as the bathroom or kitchen. Voice-activated medical alert devices work the same way, but the user just needs to call for help instead – potentially lifesaving if the senior can’t move. Of course, these systems also come with a safety cord that the user can pull if they can’t speak clearly.
On the other hand, there are medical alert system providers that offer voice-activated add-ons that work with systems like Alexa. In this case, the software provides more features, as seniors can ask things like ‘tell me when the device was last tested’ or ‘when is the next payment due’.
It’s important to know that voice-activated and two-way voice medical alert systems aren’t the same. Voice-activated devices are the ones that connect to a monitoring team when commanded and sometimes support two-way voice communication.
Two-way voice medical alert systems allow the user to speak and listen to the monitoring team through the device. In short, they come with an incorporated speaker and microphone, meaning that the senior won’t have to use their phone to speak with a care agent.
Medical Guardian’s voice-activated wall-mounted device is an upgrade of its traditional wall button. On top of having a distress switch that the user can press, this device also allows the senior to ask for help by saying “Call Medical Guardian” twice or pulling the attached cord. When one of the options is triggered, your loved one will be connected to Medical Guardian’s monitoring center. The device just needs to be within 2,000 feet of the home station and it can be easily relocated if necessary. You can add the voice-activated wall-mounted device to your Medical Guardian’s plan for $2.99 per month.
GetSafe’s voice-activated mini console is very similar to Medical Guardian’s solution. It’s also wall-mounted, and users can get help by saying “call 911” twice. Of course, the device also features a pull-chord and a panic button for when the senior can’t speak clearly enough to activate the system. The great thing about the voice-activated mini-console is that it offers two-way communication, allowing the user to speak with the care agent near the device. This way, if an emergency occurs in the bathroom, both parties will be able to clearly communicate, giving the care agent a full scope of the crisis before sending assistance. Although you can get extra mini-consoles for $75 each, all GetSafe plans come at least with one of these devices.
MobileHelp is known for pushing the boundaries of the medical alert industry. This time around, the company was one of the first to integrate its services with Alexa and LifePod. Anyone who owns one of these smart speakers can easily use MobileHelp’s app to access their health and safety information by simply using their voice. Users and caregivers can set up medication reminders, check billing and testing information, follow senior’s activity levels, and connect with MobileHelp’s monitoring team, just to name a few. The best part about the MobileHelp Connect app is that it’s completely free – anyone paying for a MobileHelp subscription can install and use the software with no extra charge.
As with everything in life, voice-activated technology comes with its fair share of pros and cons. For starters, using a voice-activated medical alert system is extremely convenient. Seniors with eyesight problems, mobility issues, or weaker hands can easily ask for help without having to search for the panic button. Moreover, if the system works with Alexa or Siri, it can provide useful information and even schedule medication reminders. Caregivers can also benefit from this, as they can focus on the emergency at hand while asking for assistance without having to think about pressing a help button.
Unfortunately, this convenience also works against voice-activated life alert. If the senior has an accident that prevents them from speaking clearly, the device might not activate. For example, imagine your loved one falls and becomes unconscious due to a head injury. In this case, they won’t be able to ask for help or pull the cord, meaning that no help will be sent. Instead, using fall detection and motion sensors can be more reliable.
Medical alert systems with voice activation are especially useful for three types of users. First, for patients with conditions where traditional systems don’t work efficiently. For example, blind seniors who may have a hard time finding a help button or people suffering from osteoporosis that might not have the strength to push a button.
Seniors who refuse to wear their pendants/wristbands also benefit from voice-activated systems. Unfortunately, there’s still a stigma around medical alert systems, and many users don’t like to wear them, fearing that they’re a sign of weakness. In this case, voice-activated medical alert systems can be a good workaround.
Finally, we have the more independent seniors who love to keep up with technological advancements (especially when that means extra convenience). After all, it’s easier for someone to ask Alexa about the device’s battery levels than getting up and checking it themselves.
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