Daniel C.
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Verified by
Sander D.
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Last updated:
July 26, 2024
— User Reviews
(20)
The Best Reviews team tests all products first-hand and relies on first-hand research. We've been reviewing products and services since 2012 and only publish human-created content.
Nowadays people recognize that maintaining a landline phone service is completely unnecessary when you can combine voice-based communication with the speed and advanced state of the internet. However, there are certain factors that keep homeowners from switching to this 21st century solution: reliability and prices. These are the fields New York-based Axvoice is the strongest in. You don’t even need to install a VoIP adapter; Axvoice allows you to use your old phone devices (and your old number for that matter), but once you become this company’s client, you only have to pay the fraction of your current phone bill. There’s a 15-day money back guarantee for those still uncertain about making the switch for good. Furthermore, you also get everything a decent residential phone system needs: call forwarding, blocking, incoming and outbound caller ID settings, call logs, voicemails, third-party integration and bandwidth lowering and the list goes on. And no matter whether you choose the residential, business or international plans (with the latter allowing you to call up to 60+ countries), you get all features with minor limitations.
Even though Axvoice’s call handling features are nothing special, we won’t say you don’t get what you want from a VoIP service provider either. Obviously you can call others within the Axvoice network for free and you have the usual features like call forwarding accompanied by the well-known follow me find me feature. The option to direct calls to another number should you experience power outage is pretty standard, though a more interesting extra is a call filter with which you can determine on which number you want to take certain calls. If you don’t want to take calls, you have several options: you can redirect calls to the voicemail with the do not disturb option, use the above mentioned call filter and block international or even anonymous numbers. However, you won’t have too much problems with anonymous numbers as you can always see the ID of the caller (even when you are already talking to someone), plus you can determine your own caller ID. Speaking of simultaneous calls: you have the option to talk to two different people at the same time or put the second caller on hold with the 2-way conference calling feature. And if there is a case of emergency, Axvoice supports an enhanced 911 service, albeit for a $1.50 fee to be paid during the first month of service only.
Unfortunately, this is the end of call handling features. With such crucial features like faxing, queuing, call return, answering rules and caller analytics completely missing, it’s a shame that Axvoice cannot provide more to business owners. Residential owners and their families won’t miss these features, though business owners should look for these solutions in another business VoIP service.
There is nothing much to say about Axvoice’s phone system management either. Perhaps the most advanced, and certainly most useful feature is that you can lower your bandwidth to your liking should your internet connection be inferior to the one required by Axvoice. However, this is not the only thing you can set up in the completely neutral online account: this is the place where you can turn on the simultaneous ring option and change the ringtone of the number you are called at (available for multiple numbers only), and get the information you need to set it up. Axvoice creates real time call logs which you can see any time you want via the account, you can check, delete or move your voicemails from any device you want (but mostly from a desktop) and you have the option to receive push notifications of said voicemails. And as a little extra, you can select the 7, 10 or 11 digit calling method (whichever you prefer) and set up the on hold music your callers will hear while they are waiting on the line.
However, like we said before, there is no faxing option (neither out- nor inbound), you can say goodbye to click-to-call buttons, and you are unable to record calls for business or any purposes. Although softphone is supported by Axvoice, you have to connect the softphone of a third-party if you want this feature.
We already enlisted all of the features of Axvoice, except for the one that is more related to hardware rather than software. Like many VoIP service providers, Axvoice doesn’t force users to purchase new devices to use the company’s services – unless you don’t possess a VoIP phone adapter. If you have an adapter, or an IP phone for that matter, all you have to do is get it unlocked by your current service provider or, in case you own said device, unlock it as an admin. However, before opening a bottle of champagne for getting rid of the installation fee, contact Axvoice’s support to make sure that your phone adapter is compatible with the company’s services. Or, if you prefer a more practical approach, you can go to the support page of Axvoice and see the list of configuration samples with those routers/adapters that are supported by the company.
Selecting phone numbers in Axvoice is very easy – because you don’t have too many choices. By default the company lets you choose a completely new, local number (even for business plans) or you can port your existing phone number for $15.00. But no matter which option you pick, you still have to pay a $19.99 setup fee for the device you receive from the company. Another thing to keep in mind should you want to terminate your contract with Axvoice is that the cancellation fee after the first 15 days (but within the first year of service) is $39.99.
Adding an extra virtual number is $3.99 per month, while the inclusion of a toll-free number is $3.99 per month plus $0.0499 per minute with U.S. coverage only or $5.99 per month plus $0.0499 per minute for U.S. and Canada coverage.
Mobile support is one of the biggest letdowns of Axvoice. Being unable to properly manage your account from a mobile phone due to the inability of the site to adapt to mobile screens is insignificant. But the lack of a proper own native app for residential and business users is a big miss. Rather than providing a consistent mobile experience through its own set of apps, Axvoice uses third party apps to run its services on mobile devices: Acrobits and Bria.
Acrobits is a Czech company turns your iPhone or Android mobile phone into a softphone within a single minute. It features everything expected from a modern SIP client plus push notifications for incoming calls and encrypted voice/video calls. However, video call feature is currently unavailable for Android devices. The other application, Bria, which is available on almost all platforms, lets you make voice and video calls, check the availability of your contacts, send messages and so on.
You would think that a small company like Axvoice is incapable of such advanced features as integrating with other, third-party software. You will be surprised to see that Axvoice is indeed compatible with a couple of other services. However, like in the case of many smaller companies, your options are quite limited (to 4 to be more precise). According to Axvoice you can integrate with the Acrobits and Bria softphone apps (which we already talked about), the Asterisk open-source software, and the X-Lite softphone.
All three pricing plans of Axvoice, namely Residential, Business and International, come with all features and a 15-day money back guarantee (if you don’t exceed 200 minutes within the first 15 days and you send the VoIP adapter back).
Residential Pay As You Go is only $4.99 per month, but each call/forwarding costs $0.015 per minute. Residential US/Canada 200 includes 200 minutes for free and it is $5.99 per month (annual plan) and $9.99 per month (paid monthly). The best plan is the unlimited Home Phone Service USA/Canada that can be paid in 3 ways: in a discounted annual deal ($8.25 per month), in the regular annual plan ($10.99 per month) or in the monthly plan ($14.99 per month).
Business plans include Home Office (SOHO) plan, which is basically Residential US/Canada (for $14.99 per month), while Small Business includes 1,500 free minutes for either $29.99 per month (paid annually) or for $39.99 per month. Residential International allows you to call the U.S., Canada and 45 countries for $16.58 per month (discounted price), $19.99 per month (annual plan) or $24.99 per month (monthly plan), while Residential International Plus contains 60 countries for $29.99 per month on a monthly basis.
Axvoice’s customer support is unfortunately not very outstanding. The first problem is that the company doesn’t provide assistance over the phone. The second, bigger problem is no matter when we tried to contact the assistance using the live chat option, it was always offline. And forget about the blog, the forums or the company’s social media pages: they have been dead for years. Thus your only, guaranteed way of getting an answer from the staff is by submitting a ticket or by sending an email to the right department. Keep in mind, however, that the email service is not 24/7, although it is available every day of the week.
The complementary help options are a bit better. You can read a quite detailed FAQ, while the money back guarantee, the technical requirements and the steps of installation are well explained. Furthermore, you get configuration samples should you bring your own device into the equation or you want to use Axvoice from your mobile phone.
Honestly we couldn’t recommend Axvoice wholeheartedly, because the company’s services are eons from enough for any kind of business or home use. It lacks many crucial features like a built-in softphone, a proper mobile app/mobile-friendly edition, voicemail transcription, answering rules and faxing. Furthermore, you can only pick toll-free numbers for extra fees, the cancellation fee is too high and the 15-day money back guarantee has very strict conditions. Granted, this VoIP service provider has features like call forwarding, blocking, caller ID screening (both ways), simultaneous ringing etc. with some unique twists like conference calling, call filtering, the option to change the bandwidth, and the surprisingly good integration options. But the true reason why this company might be suitable for residential purposes is its brutally good pricing policy with virtually insignificant overage minutes.
So in conclusion: if you want a decent VoIP service for your home, Axvoice might be worth considering.
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My small business of handmade leather goods has been doing quite well ever since I installed Axvoice as my main outreach technology. My customer support and I are able to handle multiple calls much more smoothly and we can handle more orders than before. It has been a game changer for my business since I have been able to get in touch with more people, more quickly. Definitely recommend Axvoice to other business owners.
I had been using a different VoIP provider, and after paying hundreds of dollars for it over many years, I was quite unhappy with the service. After switching to Axvoice, I’ve had zero complaints. The service is extremely useful, especially for remote workers like myself who have to attend meetings daily. For a brief while, I couldn’t trust other VoIP services as they seemed too unreliable. But Axvoice changed that for me.
I have been using Axvoice for more than 6 months now and haven’t faced any issues so far. The audio quality is top notch and there are zero interruptions. The calls connect instantly and there is no background noise or lag. The service definitely lives up to its name. Also, the setup took practically no time, which is a rarity these days.
Okay, people really need to wake up to the incredibly expensive VoIPs out there. AXvoice provides all the features they offer at a quarter of the price? And free hardware and setup too? Hope this isn’t an early-bird deal. Fingers crossed for now! But if they continue, hard to suggest any other connection to anyone.
Axvoice has a lot going for it if you ask me. They offer free hardware and installation and have unlimited calls and the option to add multiple phone lines, all for $15 a month. It’s a great service for any professional looking to setup their home office on the cheap. Reliability isn’t a concern either and the service just works which is more that can be said for most of the companies out there. Definitely recommend.
So I first learned about Axvoice through a close friend. He said he had been using its services for a few months and it’s working great for him. And that’s why I saw no harm in indulging myself. Now, I have been using this VoIP phone service for over 6 months. And I recommend it to everyone who is looking for the most affordable residential VoIP service. With its unlimited package, I get at least 3000 minutes each month to call anyone, on a landline or mobile phone, situated anywhere within the US and Canada. I don’t have any family or contacts in Canada. But I’m sure it will work just as fine as it does for me across the blessed United States of America.
Title: Its Compatibility With Smartphone is a Blessing!
Review: As the lockdowns happened, I was looking for a good VoIP service to manage my small business. And I’m happy that I found Axvoice when I did. Its 1500 minutes limit to make calls anywhere in the US and Canada is more than enough for me and my company’s needs. It’s unbelievable that I can make HD voice calls using this VoIP service any time at such good rates.
I’m a dad to 4 adults. All living in different states. And before I got Axvoice, I was paying huge phone bills just to keep in contact with them and their families. After spending 71 years of my life without this VoIP service or whatever it’s called I’m happy I found it before another year passed me by. Now, I use its unlimited residential plan and can talk to my sons and daughters and then their children any time without worrying about the overcharging phone bills. So, thank you Axvoice for keeping me and my family connected throughout the states without bankrupting me.
I own an I.T. company, and after working with several renowned VoIP providers, I found AxVoice to be the most ideal of them all. It provides the best quality services. I have even recommended it to many of my friends, and not one has ever complained about their services. The advanced features and reliability both come in with the most affordable pricing. Its affordability makes it the best option for small businesses.
If you are in the call center industry, you would know the importance of a reliable VoIP service provider. AxVoice is the most extraordinary service that you will ever use. It offers the most useful features that can be beneficial for any call center business. The exceptional sound quality and unlimited remote calls will help you communicate with your customers whenever you want. However, we did experience few problems at the start. But the support team was always available to help us and provide was required assistance.
Working for my own business for nearly 4 years now. Used axvoice for the last 2. Good service compared to previous voip service which (completely sucked in customer service). Cheaper service and good voice quality . used their yearly service, costs a bit up front but the rest of the year is smooth and cheap. Customer service is fast and replies to mail quickly. Great decision to go with axvoice so far.
I got axvoice for their unlimited calls package. Mum is a bit of loner and doesn’t socialize much. She’s been having a blast talking with her family. Our old phone bill was always > 100 bucks. Axoice saves me money and the call quality is better than ever. Using it for the 4th month. Good experience overall. They communicate via email and the setup is pretty painless too. Would recommend.
I’m a manager at a medium-scale business. I oversee the customer complaint and support department. As part of my work, I’m required to regularly travel to all of our outlets across the country. Being on the go, I have to stay in touch with my team. Axvoice is quite suitable for me because of a couple of reasons. First, all in-network calls are free so I don’t have to pay a penny to speak with my team members. Secondly, they have softphone support so I can connect with my Axvoice package via my phone. Finally, Axvoice has the flexibility required for someone like me who is always on the go. Love it!
I’m 65 years old. All of my three children are either working or studying abroad and I like to speak to them every day. As you can imagine, I’m a bit old school, so using the telephone to call them was costing me a lot of money. They suggested I purchase a VoIP service so I can make international calls at a cheap price. Now I had no idea how to decide which one is the best but I landed on the Axvoice website and decided to subscribe to it. The equipment was delivered in pristine condition, and it was very easy to install, even for someone like me. Their international calling rates are very affordable and I’m saving up a lot of money. Fully satisfied!
I found this service pretty cheap compared to other VoIP services. The rates are amazing. And the variety of features is a cherry on top. I haven’t had a single complaint from AxVoice so far. The service from its features to users is simple to understand. So, anyone who has trouble using it could use the 15-day money-back guarantee. Also, AxVoice, hands down have the best rates in the market for VoIP! So, anyone looking for a cheap alternative to a landline for making long-distance calls should get this ASAP!
I bought this VoIP service recently amidst the COVID-19 pandemic. It certainly affected by businesses for some days but I was quick to jump on the VoIP bandwagon. Best decision. The service is cheap, offers a lot many features, way more than I need, to be honest. The call quality is clear and crisp, pretty impressive for a VoIP service. Along with that, I particularly enjoy the codec feature. AxVoice is great! Recommended!
I just need a VoIP service to make cheap international phone calls from my office. This service serves the purpose quite well with its unlimited international calling package for 60 countries.
My current Axvoice plan costs me $9 a month. I am happy to have it in place of landline. The features list is very impressive. Though I have not been able to use so many of them, I still like to have my options open.
There’s nothing exactly wrong with the service itself but the customer support really need to get better. It’s not that kind of service that doesn’t require maintenance. Some time back I stopped getting voicemails and I had to email them to get it fixed which took a couple of days because of the back and forth emailing. I really want to continue using your services but please get a live chat, at least!
I was a six year customer of AXVoice until they suspended my account preventing outgoing phone calls. My account was paid and up to date when it was suspended. The reason for suspension, my credit card on file was due to expire at the end of the month. Yes, that is right, they suspended a paid up account due to an expiring credit card. When I contacted them, only after entering in new billing information as I couldn’t log into the portal due to the suspension, their only reply was “Your account has been unsuspended”. No apology, nothing. I transferred my service within the next week. Then I get charged $39.99 immediately after cancelling for the free SIP modem. They’ll refund the 39.99 if I send them the modem and ALL accessories that were included six years ago. Not only that I have to send everything with a tracking number and I have to initiate the refund request after they receive the items. Of course in the intervening six years I have had to replace the power adapter and have no clue what might have been in the box given that the modem was supposed to be free. They are nothing but a bunch of scam artists. STAY AWAY from AXVoice.