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Daniel C.
Inês P.
Call centers are only concerned about metrics (treating a person as a set of numbers) and constantly watching everything a person is doing physically to watching their metrics from a supervisors computer screen. Call centers have meetings regarding metrics, pushing to take more calls and completing a call more quickly with no regard to the customers needs and how long a call may take. I had a supervisor that had not taken calls before. The supervisor would tell his group of employees what they need to work on to improve their metric performance from watching metrics of the employees from his computer screen. More than half of the callers would say “Oh I was speaking to someone but the line was disconnected.” It was clear to all of the employees the caller was hung up on to keep their call time low. Call centers pretend they are training on the entire job, but actually only train 1/2 of the work quickly and the other half is learned from the call center representative themselves while on a call. Call center employers do not care about their employees. Employers treat employees as if they are a machine or robot. Employers do not care call center jobs are stressful, depressing, draining, demanding and too much work is put on a call center representative. They need to hire more people and offer part time as well as full time employment. Talking on the telephone constantly for 8 hours is overwhelming all of the callers are not kind, some are angry, frustrated and will not hesitate to use profanity and insults toward the call center representative who is to remain calm and kind despite being insulted by angry callers. CALL CENTER JOBS ARE VERY STRESSFUL WITH ROBOTIC AND UNREALISTIC METRIC EXPECTATIONS FROM THE CALL CENTER REPRESENTATIVE CAUSING DEPRESSION!!
I work in a call center, and STAY AWAY if you can possibly help it. I’m constantly stuck on the phone with idiots, and people who think you care about their problems and issues. Most of the other agents are in the Philippines, and no other department wants to help if you’re stuck with a misrouted call. Customers are always complaining about being passed around and I’m like “yes, bc nobody-including the company-gives a crap about you and the more difficult you are, the crappier help you’re gonna get!” It’s stressful, draining, and whenever I hear that BEEP! on the phone, I dread who’s on the line. BEWARE – THIS KIND OF JOB IS NOT FOR IMPATIENT, ANTISOCIAL, OR SENSITIVE PEOPLE!!! GET A JOB THAT’S TOLERABLE AND DOESN’T CAUSE YOU TO START BREAKING YOUR OWN FURNITURE OUT OF FRUSTRATION AND ANNOYANCE!