RapidFAX is an email fax service designed to streamline the way in which you send and receive faxes. Fax machines were incredibly useful in their heyday, but the advent of high-speed internet, high-resolution scanners and secure data transmission protocols has made them obsolete. Worse yet, dedicated fax lines and fax machine maintenance can present the small business owner with added expenses.
RapidFAX was acquired by eFax and is no longer available. Read our eFax review or check our best online fax service recommendations for an alternative.
With a membership on their website, you are provided with 300 inbound or outbound fax pages, which is generally sufficient for individuals and small businesses alike. Additionally, with RapidFAX, you can send and receive multiple faxes from your account at once. The service also offers you two options for sending your fax data to the company, so that you can secure your data as you see fit.
If you’ve ever lost precious time fumbling with phone cords, attempting to unplug your machine from the phone line and connect it to your fax line, RapidFAX may be for you. If you run a small business, manage an office or have to share access to a fax machine with many people, the service will save you time and money.
RapidFAX offers both individuals and small businesses the same low price: $9.95 a month. On top of this, with RapidFAX’s No Worry Fax Offer, you can try the service for 30 days for free, with absolutely no commitment. That, and the fact that the company doesn’t charge any startup fees, means that you can get up and running with no upfront investment. Note, however, that while faxes within the US are free, international faxing will cost, as such faxes are billed in 60-second increments.
If you are proficient with email and the use of a scanner, you are prepared to utilize RapidFAX. To send a fax, simply compose an email as normal, and then in the “To” field, type the recipient’s fax number followed by “@rapidfax.com.” If you’ve scanned any attachments, all you have to do is attach them as you normally would. Send the email on to RapidFAX, and they will do the rest. When you sign up, you will receive a toll-free number that your associates can send faxes to. When you receive one, the company will convert it into a digital document and email it to you.
RapidFAX offers sales questions support via a toll-free number that is listed prominently on their website. They also have a support section within their website with which you can select from several common issues to get quick response. Their customer support email is also listed prominently on this page, if you prefer to bypass the form.
RapidFAX can revolutionize the way you send faxes, and can save you money to boot. You can finally be rid of that clunky fax machine, freeing up office space and making that fax line obsolete.
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January 2025
RapidFAX seems like a great option for small businesses looking to simplify faxing. The ability to send faxes via email and the free 30-day trial are appealing. Plus, with no activation fees and a reasonable monthly price, it looks like a solid, cost-effective alternative to traditional fax machines.
November 2024
This company completely changed their online format with no advance notice whatsoever. I was paying for storage of 7 years of faxes, which is required to maintain medical records. Their change to the new format, which is horrible, included trashing of all the labels of my stored faxes. They no longer offer phone support. They charge double what other fax services charge for receiving 500 or more pages per month. STAY AWAY FROM THEM AT ALL COSTS!!!
Hello Don, we’re sorry to hear about your negative experience with RapidFAX. Company updates should never impact customers so badly. Have you managed to find an alternative provider? If not, feel free to check out our Best Online Fax Services guide with all our recommendations and advice. Good luck!
April 2018
DO NOT SIGN UP for this service!! After the 30 day trial, they start charging and it is IMPOSSIBLE to cancel. You cannot cancel online or any other way. I talked to people and I chatted online but it was impossible. I cancelled my credit card and still it was charged to my new card. (My credit card company said that if they have the 3 digit code on the back, they can push it through even if the card is cancelled.) Now I’ve filed a dispute with my credit card company and I hope that will work.
April 2016
I cancelled Rapid Fax three months ago. I am still being billed $39.95 per month. I finally got it closed today. Rapid Fax send me an email stating they will pro rate this month and send me a final bill!!! Where is my $79.90 refund???
December 2015
I fully agree with the other comments. DO NOT sign up with RapidFax because they intentionally make it difficult to cancel their services. You will end up losing money one way or another.
October 2015
HORRIBLE service. Impossible to cancel. Customer service is an oxymoron. They do not respond to email or return phone messages. Turned out to be a very expensive process of inappropriate bank debits to finally get the service cancelled. Strongly recommend you avoid RapidFax.
June 2014
Used Rapid Fax for about a half year. Rarely used it and when I did the faxes would not go through. Tried to get ahold of customer support and no return contact at all. In the print it ways no refunds whatsoever. I will never use them again and I will make sure I tell everyone.
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