PureVPN Reviews
Pros
-
Attractive pricing
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Outstanding performance
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Multi-device support
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Quantum-resistant servers
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Optional security tools
Cons
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Paid add-ons
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Some apps aren't intuitive
Features
VPN network
Privacy protection
PureVPN has more than 6,000 servers worldwide with reliable, secire, and uninterrupted connections, compatibility with over 50 devices, and excellent customer service.
Prices start as low as $2.11 per month for the VPN, and those willing to pay a little more can get their hands on a password manager, file encryption, and personal privacy manager – all under the same subscription. Plus, with a 7-day free trial, 31-day money-back guarantee, add-ons, and discounts of up to 83%, it would be a mistake not to consider PureVPN as a viable option.
83% discount with PureVPN standard
Subscribe to PureVPN's standard package with a 2-year billing cycle and enjoy an 83% discount when compared to the monthly plan.
Get PureVPN With a 83% Discount
Features
Features
Countries
US, UK, CA, DE, NL, LU, SE, AU, RU…
Bandwidth
Unlimited
# servers
6
# IPs
300
# connected devices
10
OpenVPN
PPTP
L2TP
SSTP
IPSec
SSL
Kill switch
Show all
PureVPN’s humble beginnings date back to 2007 when a group of friends initiated efforts to bring their hobby project to the VPN market. Since then, PureVPN has greatly evolved and now has over 3 million users across the world.
The company’s online portal provides access to everything related to the customer’s account, including subscription management, upgrade options, helpdesk, and a step-by-step VPN setup guideline.
With PureVPN installed, you can instantly connect to one of its servers and secure the online connection of up to ten devices with unlimited bandwidth. The app includes features like quantum-resistant servers, different protocols, connection shortcuts, and customization options.
Quantum-resistant encryption
The threat of quantum computing attacks looms closer and closer. Future-proofing its customers’ data, PureVPN partnered with the world’s largest quantum computing company in order to make its servers quantum-resistant.
These servers can withstand quantum attacks by using cryptographic algorithms based on mathematical equations. Although it may seem insignificant now, it’s crucial to protect data security for the future, as hacking and cracking techniques will only become more sophisticated and damaging.
Security Features & Extras
PureVPN‘s devotion to internet security is confirmed by its DNS and IPv6 leak protection, automatic kill switch, and tracker blocker. Plus, it offers split tunneling, giving users the option to optimize their connections by filtering which apps and services should be encrypted.
Settings
PureKeep
PureEncrypt
PurePrivacy
Customers willing to pay more are rewarded with even more functions. Depending on the subscription chosen, you can enjoy PureKeep, a password manager; PureEncrypt, a file protector; and PurePrivacy, a tool that helps safeguard your social media profiles, retrieve your data, and thwart online surveillance.
Add-ons are also available for each subscription, which include support for ten additional devices, port forwarding, dedicated IPs (with and without port forwarding), and dedicated servers. Although appealing at first glance, most competitors actually include these features in their standard packages.
VPN network
PureVPN has more than 6,000 servers in over 80 locations across 67 countries. The service’s cover is wide-reaching, including places that aren’t usually available, such as the Middle East and South Asia.
PureVPN also supports and encourages P2P, with servers available for that purpose. To make everything easier, it’s even possible to filter the servers according to your intended purpose, whether it be port forwarding or virtual servers, to name but a few.
In terms of performance, the results are outstanding. We conducted our tests from Europe, with an average network speed of 240 Mpbs for download and 120 Mpbs for upload. When compared, tests showed an average decrease of only 20% for downloads, regardless of server location, with constant and stable connections via WireGuard protocol.
As an example, a connection to a Los Angeles server, which is close to 6,000 miles away, was impacted by a mere 10% on download speeds. It contrasts with the 17% decrease for a server located in Madrid, which is under 400 miles away. Ping times were also affected but only noticeable when connecting to distant servers, which is to be expected.
The results weren’t as good for uploads but positive nonetheless, with speeds decreasing by 36% on average. While there weren’t any DNS leaks while we tested PureVPN, it’s unfortunate that it doesn’t include a multi-hop feature, falling behind some of its competitors.
Privacy protection
PureVPN uses military-grade 256-bit encryption that prevents third-party surveillance, hacking attempts, and spying threats. Additionally, its headquarters are located in the British Virgin Islands, which has no mandatory data retention laws, and the company abides by a zero-log policy.
During a VPN session, unspecified data on the bandwidth and connection usage is collected, serving only the purpose of maintaining the high quality of the service.
To further enhance its customers’ privacy, PureVPN also makes available features like IPv6 and WebRTC leak prevention, different VPN protocols – including OpenVPN, IPsec/IKEv2, and WireGuard – and P2P protection.
OS, device support
Platform support
Web app
Mobile optimized
macOS
Linux
Android
Windows
iOS
Show all
PureVPN goes the extra mile regarding device support, which ranges from desktop and mobile devices to gaming consoles, routers, and smart TVs. It includes native Windows, Linux, macOS, Android, iOS, Apple TV and Chromebook apps, and browser extensions for Firefox, Chrome, and Edge. The VPN allows users to manually set it up on gaming consoles such as Nintendo Switch, PS5, and Xbox, and routers like Asus, TP-Link, and Tomato.
We found that PureVPN’s Windows app would benefit from a more intuitive interface. For example, it features a sidebar with icons for different purposes, but it lacks descriptions of its functions, making it harder to navigate the app.
This contrasts with its mobile app, which includes a menu with tabs and clear descriptions, providing a more user-friendly experience. Furthermore, it’s easy to customize the app’s look with a dark or light theme and choose from many languages, including English, French, Spanish, and Italian.
Pricing
PureVPN offers three different subscriptions, each with monthly, yearly, and two-year billing cycles. As usual, choosing the longest subscription results in the biggest savings. Standard is the cheapest plan, costing $2.11 per month in a two-year billing cycle, plus two months for free. This only includes PureVPN, without any optional add-ons.
Opting for this instead of monthly billing results in savings of a whopping 83%. When the subscription reaches its end, it automatically starts a yearly plan for $54.95.
Standard
$2.11/mo
Billed every 2 years
10 devices
6,000+ servers
Unlimited bandwidth
–
–
–
Plus
$3.21/mo
Billed every 2 years
10 devices
6,000+ servers
Unlimited bandwidth
PureKeep password manager
File encryption
–
Max
$3.85/mo
Billed every 2 years
10 devices
6,000+ servers
Unlimited bandwidth
PureKeep password manager
File encryption
Digital Privacy Manager
Customers who need more than a VPN can choose either Plus or Max. Plus includes PureVPN, PureKeep, and PureEncrypt for a monthly price of $3.21 with a two-year subscription that includes four months for free.
On the other hand, Max offers all the same features with the addition of PurePrivacy for a monthly cost of $3.85, also with an additional four months for free.
All purchases include a 31-day money-back guarantee, but before that, you can test the VPN for free for seven days with access to all premium features. Students can enjoy a 15% discount and it’s well worth regularly checking PureVPN’s website since there are often time-limited promotions.
Customer support
24/7
Live chat
Email
Phone
Community
FAQs
Video tutorials
Remote desktop
Blog
Facebook
Instagram
X
YouTube
Show all
Customer service
It’s safe to say that PureVPN puts customers first. Although there’s no way to contact the team via the phone, when reaching out, we experienced quick and personal help via both live chat and email. Kudos to PureVPN for not only helping its customers 24/7 but also for making it easy to access this support within the VPN apps.
Resources
Live Chat
The company’s website features a knowledge base detailing the various setup processes for all major platforms, extensive FAQs, a learning center, and more. Additionally, as well as having active social media accounts for YouTube, Facebook, X, TikTok, LinkedIn, and Instagram, it has a community on Discord and Reddit.
Bottom line
PureVPN offers everything you need to secure connections across multiple platforms – and it doesn’t have to break the bank. The VPN’s affordability and easy-to-set up guides make it a great option for less tech-savvy users on a limited budget.
The VPN demonstrates outstanding server performance, no DNS leaks, and stable and secure connections throughout. For added security, there’s a kill switch, split tunneling, virtual servers, and a P2P network. Plus, it goes beyond expectations with its quantum-resistant servers, protecting people’s data against the evolving threats posed by quantum computing.
Why you can trust us
The Best Reviews team researches and tests all products first-hand. We've been reviewing products
and services since 2012 and are proud to only publish human-created content.
Sérgio F.
Sander D.
PureVPN offers great value with its expansive server network, strong privacy features, and support for multiple devices. While the add-ons and extra features may seem appealing, competitors often include these as standard. The performance tests and security measures, however, make PureVPN a solid choice for privacy-conscious users.
Thank you for your positive review! 🙂
Somehow their billing system created TWO accounts when I’d setup and paid for only one. Upon discovering this I set out to find support.
I chose the Live Chat option as that seemed to be the fastest method of getting the conversation started.
Ryan answered the chat and had the issue resolved very quickly. Spooky fast. In-fact, the entire chat session lasted LESS THAN 45 SECONDS before I started begging for a place to leave a review.
At this moment almost nothing works with this VPN application.
I just upgraded to W10 version 1803. PureVPN v6.01 can’t connect any more . PureVPN helpdesk provided a fix version, but split tunneling is not working and all other Windows VPN connections are removed every time you connect with PureVPN.
And I have almost allays issues after every PureVPN upgrade. The helpdesk has standard advice – reinstall. It seems that they don’t have enough knowledge to make split tunneling work properly: if you use it and activate PureVPN DNS you can’t access local network.
Its Very Good App
Got PureVPN for streaming purpose. Most of the online channels are working fine. The speed is good.
Excellent service from Walter
He spent 15 minutes on solving my problem and he gives me a lot of solutions and finally the problem has been solved.
Thank you much Walter
Just signed up. Great customer service so far. The customer service representative Oscar was super helpful.
Setup was a little tricky.
Had technical difficulties trying to connect to Hulu and Netflix on a Mac and O’Brien was extremely helpful in helping to fix the problem. He was friendly, very knowledgeable and offered the best way to tackle the problem. PureVPN is THE BEST! they’ve got a loyal customer in me.
Bought 2 Yr. coverage from this Purevpn for $69.00. Bad decision on my part. I just cancelled them today March 2nd 2018. It’s not the money, as this price is reasonable. However, if they don’t provide a working product, $1.00 would be to much. Went around and around with them on fixes and changing protocols etc. to no avail. Changed to ExpessVPN and it works great 1st time right off the bat. Pure has a 7 day refund policy, which is ridiculous . Express 30 day. It’s my fault of course for waiting to long, but I thought they would at least give me a partial refund. Wrong.. Stay away from PureVpn unless you like a bad product.
OSCAR HELP ME WITH MY PROBLEM, IS AN EXPERT, IS PERSON WITH EXCELLENT QUALITY TO SERVE AND OTHER PEOPLE IS A KINDNESS PERSON, VERY PROFESIONAL. ANSWER ALL MY QUESTION AND LOOKNG FOR TO PLEASE THE CUSTOMER.
Very good online service, in particular Oscar has been very prompt and helpful.
Anthony helped me first and then Oscar. Very friendly and helpful and I would like to have continued the chat.
I spoke with Oscar right befoe a game and he helped me greatly.
Great support from Oscar fixing two major issues I had loading the software.
Best service by the PureVPN team. The servers provided by them are top notch and the number of servers available in different part of the world is too good to be true. 🙂
For some reason, my account got disabled for few hours due to some mishap on their part but as soon as I raised the request their team was able to provide me with a solution immediately and my account is back to active state. I should specifically thank Oscar for giving me a quick solution
Bought the Xmas deal and had 0 experience with how to use and setup a VPN: Live support was super helpful and patient. Recommend for everybody!!!!!
Chat support is great on PureVPN, staff are helpful anytime I needed something answering or changing my subscription settings. Daniel on their team was very quick and helpful! Glad I chose them!
Was having difficulty in using the vpn for streaming. I am totally tech challenged but O’Brien went ahead with a team viewer fix and all is good.
Got this service active during Christmas promotion deal. As it is my first experience using vpn on my macbook pro, got lot of question to ask. The 24/7 live chat feature is excellent and very dependable. Oscar as my live agent help me with some technical issue and really being a great help 🙂 ! So far service running pretty good and reliable!
excellent service from Walter
I had technical issues, Walter from technical support was very patient and managed to sort it very quickly. thank you
Nice Support already ready for help personally thanks For Fredek . He solved everything’s. recommended Everybody .
Awesome help and service. Hamelin was a great assistance and could get it all done in no time and without getting technical. Easy to follow instructions.
thks a million
PureVPN is great without any hassle. Perfect VPN service.
Was encountering some connectivity problem. Would like to thank Fredek’s assistance in resolving and troubleshooting the issue for me.
He has been prompt in resolving the connectivity issue that I am facing. Overall PureVPN team has been very precise and helpful.
Spot on mate. !
Thanks again.
Encountered some connectivity problem. Would like to extend my sincere thanks for Fredek’s assistance in resolving my issue. He has been very prompt in assisting me on this.
Many thanks for his professionalism.
Get away from it! It is the worst VPN of all time! PureVPN = Pure Crap
ZERO on security! DNS leaks and IP leaks on all your servers!
These good reviews below are ALL Fake! Ask any expert in digital security and he will confirm what I say.
Best vpn providers with lots of options at customers disposel have so many features and best thing they are always available. Just join them on live chat having issues with kill switch feature agent was prompt and resolved my issue within 5 minutes thanks PureVPN.
Best VPN service I have experienced works like a charm prices are good but the best thing about PureVPN is there technical support I am not tech savvy and always needs help and they are always available 🙂 I am fall in love with PureVPN.
Best VPN service I have used prices of the subscription is fair with lot of promotions. I have also used VPN services like astril and express VPN but there customers support was not good as PureVPN as I am not tech savvy I want help to configure VPN on my DD-WRT router Jade join me remotely and configured my router in no time. Thanks PureVPN support 🙂
BY far the worst Tech company support I have encountered and I have dealt with HP, Time Warner and At&T. They arrogant which is to me worse than not being able to fix. they were both, arrogant and not able to fix it and admitting there is a problem on their end.
first, if you fill out the form to get it then change your mind, you will get a bill.
one day my connection stopped on 2 devices including one new OS with new PureVPN install. it authenticates, finds the server then errors out. I connected to chat, a sales person transferred me to tech who asked me to uninstall and install. he ignored my comment that it was happening on 2 including a brand new PC. so I played along and uninstalled and reinstalled. I got the same results. he asked me to change protocols. I did that. he lead with blaming my ISP and gave me a link to submit a ticket to purevpn support to contact me. I submitted the ticket and went to a friend’s house who has DSL and tried there with same results. I went home and read an email from purevpn asking me to uninstall go to a link to download an installer, install and share the results. that was the full email. I did and replied with the results which was the same. they replied to me sayingYou are requested to connect VPN using https://support.purevpn.com/how-to-setup-purevpn-manually-on-windows-7-openvpn guide and share the results with us.. I did. it was chat again. they said uninstall and install again. I told him I am her per your support. he did not listen. here is the chat script
Oscar 07:21:02 pm
You are requested to uninstall PureVPN software once and make sure to delete PureVPN folder from programs files(86) folder then reinstall it from the mentioned below link
https://s3.amazonaws.com/purevpn-dialer-assets/windows/app/purevpn_setup.exe
Me 07:21:32 pm
idid that per the email you guys ent
and replied to the email you guys sent with the results. 07:22:19 pm
then i got another email telling me i should connect to this link to share the results
Oscar 07:23:06 pm
Please follow this it will resolve your issue.
Me 07:23:26 pm
follow what?
Oscar 07:23:35 pm
You are requested to uninstall PureVPN software once and make sure to delete PureVPN folder from programs files(86) folder then reinstall it from the mentioned below link
https://s3.amazonaws.com/purevpn-dialer-assets/windows/app/purevpn_setup.exe
Me 07:23:50 pm
i did go to the website
i did downlowd
i did uninstall
i did reboot 07:24:02 pm
i did instyall the setup.exe you have in the link
i did reply to the email
i did get a reply to tell me to come here
oh sorry
i did reboot after install
i have a very new interface 07:25:07 pm
how do i share the results
Oscar 07:25:31 pm
Could you please share your question in detail so that we may assist you accordingly?
Me 07:26:21 pm
Me
Aug 22, 04:04 HKT
i still cannot connect. is ther a log file i can send you? i also followed the windows 10 installation guide the tier 1 tech sent me. i get different results depending on which protocol i use. TCP gets tuck connecting, L2TP throws the unhandeled error.
Attachment(s)
image.png
Oscar 07:27:35 pm
Please uninstall your app and download from the given link it will resolve your issue.
Me 07:27:42 pm
i did
Oscar 07:28:57 pm
PLease try that version please bear with me
Me 07:29:19 pm
lets do it
Oscar 07:29:31 pm
Thanks.
Me 07:29:41 pm
can you confirm i did download it
file:///C:/Users/sammm/Downloads/purevpn_setup(2).exe
i am clicking on the file 07:30:03 pm
Oscar 07:30:17 pm
Just follow this You are requested to uninstall PureVPN software once and make sure to delete PureVPN folder from programs files(86) folder then reinstall it from the mentioned below link
https://s3.amazonaws.com/purevpn-dialer-assets/windows/app/purevpn_setup.exe
Me 07:30:39 pm
ok
downloading again
download finished
UAC popped up confirming if i wasnted to install 07:31:19 pm
this will install 5.15.1.0
Oscar 07:31:52 pm
yes
Me 07:32:13 pm
i accepted the agreement
accepted defaults
launching
Oscar 07:33:39 pm
Sure
Me 07:34:11 pm
what would you like me to choose for mode?
Oscar 07:34:53 pm
You may use any mode as per your desire.
Me 07:35:23 pm
connecting
gotan error, please change your protocol
Oscar 07:36:19 pm
Please change your protocol.
https://support.purevpn.com/how-to-change-protocols-in-purevpn-new-windows-software-beta
Me 07:36:43 pm
changing to L2TP
Oscar 07:36:54 pm
Great.
Me 07:37:03 pm
connecting
Oscar 07:37:25 pm
Sure
Me 07:37:43 pm
got an error. connection attempt timed out
changing mode 07:38:22 pm
connecting
Oscar 07:39:13 pm
Please all protocols one by one.
Me 07:39:34 pm
i am changing to TCP now
btw. on my tablet windows 10. it has been working for months till today also, this is not only happening on my PC 07:40:23 pm
stil connecting
Oscar 07:41:39 pm
Please try udp.
Me 07:42:34 pm
trying udp
disconnected from server 07:44:04 pm
Oscar 07:44:29 pm
Please confirm your windows version.
Me 07:44:41 pm
windows 10
and youwill send me the instructions how to install on windows 10 07:45:10 pm
les do that
Oscar 07:46:47 pm
https://support.purevpn.com/how-to-setup-vpn-on-windows-10
Please follow
Me 07:47:03 pm
your wish is my command
which tab do you want me to follow?
Oscar 07:48:56 pm
https://support.purevpn.com/how-to-setup-vpn-on-windows-10
Please follow
openvpn sure 07:49:15 pm
Me 07:52:12 pm
connecting openvpn
link remote 192.173.184.1:53
tls shakehand failed 07:53:13 pm
Oscar 07:53:49 pm
It seems that this protocol is blocked by your isp.
Me 07:54:15 pm
just today?
Oscar 07:55:04 pm
Please try tcp or udp both.
Me 07:55:29 pm
trying tcp with openvpn
Oscar 07:56:36 pm
Sure
Me 07:58:38 pm
error check TLS error
Fatal TLS error (check_tls_errors_co), restarting
Sun Aug 21 19:58:22 2016 SIGUSR1[soft,tls-error] received, process restarting
07:59:32 pm
Oscar 07:59:56 pm
Have you tried both tcp or udp?
Me 08:00:03 pm
yes
i have to go i will start this whole process with someone else tomorrow
I’ve been using this VPN for 2 years now in China, without having it been blocked. Yesterday was the first time it did not connect immediately, but this problem was solved pretty quickly when I contacted Fabio at their customer service today. It took all of 2 minutes for everything to be fixed, I was actually very surprised, though it had slipped my mind to connect to the Russian servers when the Japanese servers didn’t work.
Very happy with PureVPN. LOTS of places to connect to, and EXCELLENT customer service. Thanks guys!
I would advise PureVPN to all my friends!
I am a PureVPN customer since 2013, and I like the service.
Since that day till now, Hamelin is the best customer care representative I’ve ever met.
Special thanks to him.
Please go on.
Thank you,
Majed
Hamlin was great he helped me step by step 🙂 thank you!
Great service and very, very good assistance!!
Very friendly customer service. I got explained everything with patience!
PureVPN is running great. Very good connection and some great features (like “split tunneling”)!!!
I just can recommend PureVPN to everyone!!
Hamlin you’re my man 😉
I’d kiss you if I were a woman 😉
I am taking time out to give someone a thumbs Up and the person goes by the name HAMELIN. After explain the issue on ground. Hamelin was able to sort it out fast without stress for me and my account was back online. Thanks for everything, My two Thumbs are up for you only.
I am very happy with PureVPN. I use it on my Linux and Unix PCs and on my Android tablets.
The speed is excellent, no problem with connecting, it’s very useful when connecting to a public wifi or a foreign country (for live TV, for example)
This also allows me to connect in SSH on my servers, through public networks that do not allow this.
5 simultaneous connections is really great for me. (PC, tablets, phone, ….)
Thank you very much for this excellent service.
Great support – very quick and helpful for getting me started with my VPN…
That’s great!
Customer service is so wonderful!
I love it!
Got great help form Hamelin and he solved my technical problem. Thanks
I recently bought purevpn package, was experiencing a problem or 2 with it and spoke with 2 or 3 people that offered little help. i logged back on and spoke to Hamelin. by far one of the best customer services i have received. Helped me through everything and within 30 minutes everything was set up and running.
I would highly recommend anybody experiencing a problem to try and contact Hamelin, excellent and patient with helping you set up the VPN
great customer service. Thanks a lot!
I had a small problem to tream the US Southpark site. But my problem got solved in 10 minutes with the 24 chat customer support. The service is good and very fast. And twice as cheap as the last VPN Service i had.
Using Purevpn service which is great! Good instant support if needed to solve any setup problems.
I also use them for a dedicated ip which is also great!!
Thank You Purevpn!
Very helpful/honest/clear 24/7 customer support. Love the features, speed & the specially the pricing <3
Great customer service, was able to sort out all my inquiries and was able to offer me a deal suitable for my needs (as I wanted a plan not offered on the website).
Thank you Hemlin for your wonderful Support. The problem was solved within minutes related to email I got for verification of my payment method.
PureVPN is on of the best VPN available with one of the best support on the planet. These guys are pro, treat you respectfully and try to solve your problem within seconds. When I was unable to configure my router, they provided me remote support logging into my system and configuring the router.
They have extra ordinary apps for almost all the system, your can use PureVPN on 5 devices at a time.. one of the greatest feature without worrying about disconnect the others.
There are sometimes speed issues, but that happen rarely, you always have an option to switch to any server anytime..
Buy it and you won’t regret.
I got awesome black friday 2015 deal from PureVPN and I am not only happy for the price but as well as the customer service is great and very helpful – kudos for Hamelin. Hope you’ve continue this kind of services to your customers.
Hamelin is a great agent , so patient and smart guy who solve my problem with my verification process , the way he handle the situation is so soft and easy to the customer understand , thanks a lot… 😀
First there were problems , I could not get online after installing the program . But after reinstalling it worked . I really liked the support , fast and detailed responses . The compound is stable and the price is low. The only thing that I would like to – is to have a greater choice of servers in each country. Thank you.
WHAT great service…
I signed up for a family member who was away, but couldn’t connect. I contacted the 24/7 support, and whilst talking to nephew overseas, and the helpdesk in Hong Kong, Fabio got us sorted within 15 minutes!!
Couldn’t ask for better!!!
I had an issue with VPN and Hamelin from their live chat service was very helpful, found a solution and took me step by step to implement it. Great service !
it is excellent service that i had with Deniz and he was very helpful a lot on solving my issues on getting my wi fi back up and running on my laptop thanks
Super great support!
Got the Lifetime from StackSocial and notice it doesn’t come with SmartDNS.
Subscribed to the SmartDNS add-on $2.99 ($35.88/year) and was charged $49.95 as new account instead.
The Online Tech Support swiftly understood my issue and refund me $14.07 immediately.
Thumbs Up !
Excellent support, I just found that social stack offers 5 years subscription for PureVPN for $69. I purchased it however the PureVPN web site would not let me added another five to my existing account. The support live chat helped me with that manually, now I am all set for next six year almost….Thanks a bunch.
I recently subscribed to this service whilst in Portugal to access Netflix as a UK user. The service is excellent, is reasonably priced and works perfectly. Upon returning to the UK I needed to cancel my contract and had issues with their website but their chat assistant ‘Hamelin’ helped me resolve it in 10 minutes – very efficient and helpful. Would recommend.
Excellent service , client mac osx is not as same level than windows client
Anyway technical support is excellent! I want mention Hamelin and his excellent support
Great customer service.
Deniz was quick to help and patient with my lack of knowledge
Great stuff
If you live or work in China like me, you probably know how important it is to have a reliable and stable VPN service. I have tried many of them and none of them have been good. There are many top VPNs out there but as you know, they are very very expensive. Purevpn is by far one of the most competitive vpns that I have seen in terms of quality and pricing. I have only tested the vpn for a short time, but I haven’t found any issues so far
Pros: – VERY STABLE connection
– FAST SPEED: you can play youtube videos, stream and download with no hicups
– PRICE: You can’t beat it $45 – $50 / year
– MANY SERVERS: for what I can tell there are servers all over the world to choose from( I use US mainly)
– CUSTOMER SERVICE: Excellent HAMELIN and FABIO both representative answered all my questions in matter of minutes. I love how you can reach someone with just a click from the Live Chat.
HAMELIN was very professional and and helped me with downloading the client and with processing my payment. Give him a promotion! FABIO set me up with a trial account and download link (China has blocked every single page and affiliates from PureVPN. I had to use my workplace’s network to be able to reach purevpn) very smooth process. Very polite as well. Give this guy a raise!
I have already recommended purevpn to few colleagues and friends. Will come back again for services next year when subscription is over.
Thanks again guys
Excellent customer service quick and efficient ,love this product !
Excellent customer service. Support person (Hamelin) answered my barrage of technical questions quickly and clearly.
i didn’t bought vpn here, but that service is really good. sorry for my english, I am from crimea.
I had some issues setting up split tunneling and got prompt help from Albert and Hamelin who were really helpful with my questions. I managed to resolve my issues and am now totally trusting that i am using vpn from the split tunneling feature of purevpn.
Had trouble accessing Netflix even after payment was made, contacted the tech support and assisted by Hamelin, one of the tech support executive and the advise given was prompt and accurate.
Hamelin was very nice and helpful. Superb costumer Service!
Fantastic service and speed. HIghly recommended.
Very helpful at PureVpn support, Vladimir helped me via Teamviewer to fix the problem. Thanks
I have recently had a problem with my password but the technical service people on the 24/7 chat line were most patient and we sorted the problem out. Thanks for the efficient service.
Nauman and the Team from PURE VPN were excellent…helping me fix my BUFFERING PROBLEM
Nauman was extra good
Very good performance and excellent support.
I recently subscribed to this VPN, and at first I could not get access to the game I wanted. However, with the help of the really great customer service, they were able to get me connected. I am glad I stuck through the hassle though, and I am glad they put their best and all to helping me out.
Pricing is really reasonable for the yearly plan + 10% discount, what more can you ask for? Speed of the VPN is really good, and the features while Split tunneling is not implemented fully, the customer service representative said they would email me when it was ready.
5 star customer service all the way!
I have read a few General review about Pure VPN, but I can’t fathom why some consumer says Customer Service with these guys are bad! I’m no VPN guru and I’m just an ordinary Customer, but whenever I asked for troubleshooting, these guys know their product well, and they have provided me with solutions that is very helpful. I have been contemplating on getting Astrill, IPVanish,and a few others, and decided to bite the bullet and bought the yearly plan for Pure VPN. It’s excellent, easy to use platform and I have no problem connecting to various platforms. Great customer service and value for money!
Just subscribed to PureVPN after looking at countless others, plus reviews and suggestions. Had a couple of problems to start with, mainly in sending emails. Went to live chat with one of their support reps who was extremely helpful and resolved the problem. I have over 40 years with computers and will rate them as exceptional. M/$ could learn a lot from them about service 🙂
This service is great, every server is fast, most of the time slow speeds are caused by my ISP but also the distance and what not but still very reasonable. Also, the employees are amazing, Fabio you were very helpful, I wish I remembered the names of the others that helped but it was a while ago. A+ to you all.
A big thanks to McKenzie for his/her tremendous patience as we tried to reconfigure my problem. I had been obliged to completely wipe and reload my Ipad and lost my VPN. In trying to reconfigure it, I had a lot of trouble but this agent’s patience finally won the day and I am reconnected!!!
I had some difficulties with using PureVPN on my Mac running OS 10.11. My computer seemed to have issues connecting with PPTP, so I contacted your technical support and was greeted by Vladimir. He not only helped me with using both PPTP and L2TP connections, but also assisted me with setting up another app, that seemed to have issues. He spent quite a bit of time with me. I just wanted to say that Vladimir is a true asset to your company, and anyone that needs technical support can be absolutely confident that not only will he resolve your issue, but he’ll be pleasant and patient all the way through. Thank you very much, and PureVPN is truly a great program.
Customer Service: I have had a few minor issues and CS has always responded quickly and provided stayed with the issue to resolution. They are very good and refreshingly responsive. This last I could not get on to the server I preferred–it kept connecting to one in another US state. With CS we discovered a problem with my preferred server and it was resolved within 48 hours. Good show.
This is the 3rd VPN service I have used and have extended another year as I think it is the best. I get 25% faster speeds (100+ down on speedtest.net) then I do without it !!! What/???? Love it.
Wonderful VPN Service. Fast, stable. And very helpful technical helpdesk on your browser.
Thanks.
DO NOT USE THIS SERVICE
This service is a scam. They asked for a received a copy of my driver’s license..Then they decided they wanted a copy of the front of my credit card….
my credit card company, naturally , warned me against doing this. I sent a copy of the last four digits and my name on the front of the credit card…
THEY WERE NOT HAPPY WITH THAT,,,,THEY WANTED A COLOR COPY.
When I informed them that I could not give them a color copy (machine broken),,they cancelled my account!!!
No refund so far!
You have some personal financial problems, it would seem. This would be outside the issue of product quality and services. It appears people with good credit have not had the same experiences you have…including me. Could not have been simpler and have not found a better product or more responsive customer service. Who is out of step here?
I have received best service and technical support from PureVpn during the last few years . They provid better service and support every year .
They have a stupid policy about not giving a refund if your use exceeds 500 MB. So, don’t try out streaming. After this, they won’t even part refund. That’s right, not even on a years fee. Stay away from people who do business this way!
The online support team have been great, really responsive and helpful. I had a slight issue in getting connected and they were really patient and helpful in getting it sorted out straight away. Great value.
Excellent Service and fantastic support.
They have 24h support which really WORKS!!
I had problems setting up the VPN under a virtual machine and they spent lot of time online to help me.
Their support even connected to my computer using teamviewer after my permission and made all the needed settings remotely. They did not give up until my problem was fixed. This is the highest level of support I could expect from a service with such a great price. I mostly use their UK servers which are fast and stable. Don’t forget that they let you connect 5 devices simultaneously which is really precious compared to other services. I feed so happy for choosing them.
***** 5 STARS *****
Kasper from Pure Vpn, got me completely sorted in regards to the nat firewall, not only stopping attacks, but also stopping my internet connection!! complete legend!! Great value for one of the best VPN’s in the game. You’ve tried the ret, now try the best
Excellent company, PureVPN offers the best customer service and their servers are WAY faster. I am using BlackBerry Passport, And PureVPN make the dream come true, to use vpn from your BlackBerry phone. I can really say that this company is the best company ever on internet for BlackBerry support,
Customer service 24×7 and they help you instant of any kind of issue you have, Just an advise do not believe any comment which attack this company, from my experience as IT Manager I would recommend PureVpn, for your smart phones specially blackberry.
I would say that I have used VPN now into my second year and am quite happy with their services.
Our business takes us globally and the protection VPN gives us is very comforting to our needs.
Their Customer Service is outstanding, and very responsive to your needs as a consumer.
Their Manager of Customer Service and Support is always their to assist you if you need further help.
They are fair, responsive, and their to assist their customers in any fashion possible to serve your needs.
I would not hesitate to recommend them to anyone.
PureVPN is a must in todays world of hacking and piracy.
Steve C.E.O.
Had a problem connecting after a software update.
Vladimir connected remotely and solved the (from the support team) connected remotely to my computer and solved the problem – thanks again for the fast and efficient service.
I’d stay away from PureVPN, they cancelled my account a few weeks ago without notice requesting more information. No refund given.
Their refund policy is crazy, no money back after 3 days, if they provide a very bad service on the 4th day you don’t get your money back.
I would avoid!!!
Very good pricing, and usually very good support. (Some communications difficulties, but it’s clear that they aim to please.) I would recommend to others.
Linux users should note that they don’t have an app, as they do for Mac and Windows machines; you’ll need to configure your client — and more if you want SSTP.
I just being with them 1 day so far, I used 3 other VPN companies before. Compare to the other market leaders which happened to be a bit of disappointment like HM(x) and Gotr(xxxxx), I am keeping this one because it has great customer service and the interface is solid and doesn’t mess up my computer settings like expre(xx)vpn which I had to reinstall my windows os 5 times to finally know that it was their interface the trouble.
Just hope PureVPN can stay pure like now and don’t change in the future.
Had a problem setting up VPN client to watch BBC TV in Firefox browser but Vladimir remote connected and setup manual network all seems to be working now
My observation about this vpn service is negative in terms of their hidden policies.
I have been using purevpn sine November 2014.nI had sing up for 1 year. in apral they cancelled my account because of They say I am abusing their service . I didn’t know only 200 connection per day is allowed. I said ok they may cancel my account but they need to return money back for the rest of my days. They said no. Here is their answer:
“Hi,
Thanks for your reply. PureVPN does not put any cap on bandwidth or data usage per user however the use of service is subjected to fair usage. Creating automated or manual VPN sessions in a manner that would impersonate a bot or exerting excessive load on the network that may disturb other users on the network or utilizing substantially excessive bandwidth that exceeds the average user bandwidth usage for an extended duration or the likes, all are considered as unfair usage of the network. PureVPN reserves the right to temporary suspend or permanently terminate users found involved in unfair usage of its services.
Feel free to contact us if you require any further assistance.
Regards,
PureVPN Technical Support”
Second encounter today. Spoke with Fiz this time. He/She is another excellent support representative. With Mackenzie they make a heck of a good team. Because of their superb
efforts i will probably remain a customer. Thanks again for the assistance. Keep up the good work.
Good Customer service, friendly and competent.
some info is hard to find in the website but the livechat is really useful.
So I was mugged and had to stop my cards so of course my vpn charge didn’t clear but I needed it to access sites from abroad to fix my problems…they gave me two days freee!!
thanks dmtryi especially…big help
will always be a customer, have been for a long time and will always be
thanks guys
Fast friendly helpful service highly recommended
My experience with this company and especially their support has been outstanding!
l must say that the support received by Albert tonight in getting my Smart Dns started has been extremely helpful. Albert has gone out of his way to access via remote to my pc to cary out the job! Again you have a precious one in our team. Thanks again!
pure vpn is the best vpn ever. the smart dns is the best and also the customer service are very patient and try everything possible to make their clients happy. i have been using purevpn for 1 yr and i recommend it 100% to everyone
Iv’e been using PureVPN for more then 6 months now and haven’t had a single issue with it. I’ve run person VPN services before but the hassle just isn’t worth it when a program like this exists.
The cost is more then fair, the support staff is knowledgeable and extremely friendly. and with no effort at all you can configure the VPN to tunnel all traffic including DNS requests which was one of the more difficult things to accomplish on my personal VPN.
All in all these guys will have me as a customer for many yeah if they keep it up.
Cheers
Works as intended for defeating unreasonable sports blackouts. Just a heads up: it seems as though you must have a separate (rather than combined) modem/router in order to make use of the service on a gaming console. However, the service works as advertised on PC with very little setup. Tech support was helpful and expedient.
When I was connected with Level 2 remote support they knew how to fix my problem. Their service was excellent.
At first I was hesitant because of all the crap out there. But when I read the reviews and took a look at you product… I tried it. Had a few small issues at the beginning, contacted tech support, “Albert” and zip….zip…zip I was done with no hassle.
Love the product and my privacy and now I feel more secure.
Thank PureVPN 🙂
Sal
Used for security and entertainment while traveling,PureVPN has not only worked well throughout Europe, but when we have had difficulties their customer support has been fast and reliable.
Great technical team that was able to help me to configure a synology nas behind a Freebox
Great service as always!
I found a very professional support team.
They assist me to solve my problems during the night without any question!
A team with a real good “customer satisfaction” approach!
The best way to get them fast is to use the live chat!
The product is working well.
I recommend to use this product because of its flexibility and wide options able to be use.
Customer service second to none. I had several Mac issues (including Auto reconnection, login & a few more little things). The team went off their way to help me & made me download TEAM VIEWER; and basically the Support person took over my computer remotely & adjust every setting to fix all issues right before my eyes 🙂
I highly recommed you this VPN, its simple, effective and most important of all, you will not be left out in the cold if you have technical issues; because as I said before; the serice is second to none!
And lastly, the price is more than right… a priceless service for a small fraction of what it should cost.
Pre-purchase tech support was good and provided answers I needed to know about installing on Win 8.1 phone in addition to PC. I purchased PureVPN (after a bad experience with another outfit who has yet to give me a refund after a timely cancellation). Installed quickly and got it up and running on my PC but had issues (mostly user error) getting it to work on my Lumia 928. After a quickly activated chat with Tech Support, my issues were fully resolved and I’ve got two devices running now. PureVPN will let me confidently use unsecured WiFi in hotels and elsewhere on my upcoming trip to Europe.
Just got a subscription for PureVPN. It was easy to install and get it working. The connections I’m getting are fast aswell!
The explanation on how to use it was also very clear.
I had a billing issue, but the customer service helped me within 5 minutes, great and fast service!
Overall, I’ll definitely use them again later
It began in a very frustrating manor however purpvpn’s live chat was very helpful, to be more specific Albert and Deniz. They wasted no time in giving me the earliest teamviewer time they could so they could set it up themselves for me.
Great service,
Highly recommend
I had a strong problem at subscription level. I got immediate support, efficient, polite until the problem was solved. 100% satisfied!
They DO NOT REFUND.
First they keeping pushing to solve technical problems, even after all options are obviously exhausted and you insist on refund.
Once refund is requested response time suddenly becomes incredibly slow, for technical help average is a few hours, but once refund is requested expect to wait 2-3 days for every response.
First denied refund, eventually said they will refund 70%, note ‘said’ they will, still has not happened after 1 week.
I paid 12 months subscription, I used for 1 day, I think anyone would agree anything less than 11/12 months refund is completely unreasonable.
We have been for the last three months with PURE VPN and we are so happy about it… We can watch TV withput any problem and the few time which technical support was needed, they have been so kind, reliable, fast and professional. Good on you!!!
Hi. I am shakeel. I enjoyed one month and now i had no doubts for extending upto one year. Although while subscribing due to usual poor memory about user details i had some problems those were delt professionally by my pal Albert in customer care. Well i generally use for VoIP and it always come to expectations. Also tried netflix runs well. And i am sure other things will be fine also. My message to potential subscriber is you pay for real service here.
This is the one and only serice i will use, they support is awesome and they answer as fast as they can and always solve ur problems.
As we are traveling for an extended time access and security are extremely important. PureVPN has provided both. But more than that, their customer service has been excellent, fast, and spot on.
I’ve only had Purevpn for 2 days and, although I’ve had to get support, they have been top-notch in their support. I highly recommend using their online chat support. I’ve had the assistance of Dimitry and recently, Albert. Both know what they’re doing and have helped me immensely. So far, so go. I’m so glad I chose Purevpn.
PureVPN is reliable and acts with good performane. The Windows software is user friendly and easy to use. Servers are most of the time stable.The customer service is polite and most of the times skilled to help out on any issues. I can strongly recommend this service.
VPN reliable and fast. Used it on MAC OS 10.10.2 Yosemite. Device is user-friendly. Server are extremely stable.
Customer service is absolutely perfect. I will use this service anytime I need and I strongly recommend it.
I had a question regarding connection and tried the online chat. I was assisted by Albert. He had me up and running in no time. This is the 3rd time I have worked with purevpn live chat. Each experience was great.
I was helped by Albert, and I had a wonderful experience. I use a mac and he set my machine up like a charm. I am a fan. Thank you.
Fast, reliable, and impeccable customer service! The rep stayed with me for 60 min to help me install VPN and netflix 🙂
I had an issue with my subscription and the customer service that was very helpful, friendly and patient, followed me for one hour to help me go over my problem, now it perfectly works, the connection is fast and fluent.
I think purevpn is the best service of this kind because of a combination of low price, fast speed, and immediate and useful customer service. 5/5
I have used several VPN service Providers for the past three years. As I travel a lot and I am a fan of TV shows, being able to watch Hulu when I am abroad is essential for me. PureVPN has several servers around the world and the server selection tool let you choose the server best suited for your purpose and location.
Can’t be any happier with this service provider.
I decided to upgrade to a VPN and after a quick Google it seems that the favourite is PureVPN. Being of mature age I hate installing anything but Albert of Chat made the job a pleasure. He just took over with Team Viewer and did it for me which was lucky because everything look very different on a Mac with a wifi connection.
I suppose it will take a bit of getting used to but extremely happy so far. I could not have done this without Albert. Five stars all round.
I purchased a one month subscription to see if it was a good service for. i will be purchasing a year when the month is up for sure. I had a small occurunce when i kept being directed to a Germany server even though i was connected to another. I began a live chat with Albert and he walked me through the steps to fix the problem which was resolved after 5 minutes. Great service with excellent support.
I had problems with smart DNS, contacted on-line support and were assisted by Albert via Team Viewer that found and solved my issue quit quickly. it turned out that I had both LAN and WIFI enabled on my pc and that caused a conflict.
thank you very much for your excellent assistance 🙂
I’m living in halls of residence at a British University. They blockt nearly all the Ports so no gaming and they can see all your traffic so no privacy. -> I tried Tor but it didn’t work so I decided to get a vpn. After some research i decided to pick PureVPN because of the multiple accounts, the good price and the easy software.
I had some problems with sending mails but the very helpful customer service solved it!
I’ve been using Purevpn for a while now and found it always of good value, reliable and speedy.
I recently decided to add in the Openvpn protocol on my Mac and hit a couple of issues getting it to work. So I used the online support which solved the issues without problems.
A big thanks to Alfred on Support via Team viewer for staying with me and getting me sorted.
Thanks for the support from Albert. Very helpful. Online documentation could be clearer and up to date for iPad, but support staff on chat was good.
I moved from the US to Panama last fall. I love my PureVPN. I use it on our family iPads, iPhone and Mac. I use all my devices with the VPN connected except for local business. I don’t notice slower speed when the VPN is connected. Without my VPN connected I cannot see many clips and videos via friends and family on Facebook. PureVPN makes connecting to everything a breeze. Of course we purchased PureVPN for the more serious applications.
I recently had an issue where my server wasn’t working, just on my desktop. I worked with Albert through live chat and he helped me using TEAMVIEWER software, where he controlled my desktop for a short period of time. It went much faster than typing lots of questions and answers.
Not all the live chat people have been as good as Albert but I gave it five stars to not penalize Albert for the service of others less talented.
All my details were disconnected for some reason and with a quick chat with Albert he got me back up and running in no time at all. So very helpful and understanding. Also very patient!
Excellent service and product, I would not be without it.
Thanks
Not much to say, just paid my annual subscription.. went to download… couldn’t … I asked 1 question and immediately got the solution to my problem. so no stress!!
I have tried many VPN Providers and by far purevpn is the best of them all. I’m saying this because they have the best features like smart dns, dedicated ip, Internet kill switch, stealth browser and my favourite DDoS protection. I’m a gamer and I hated the idea DDoS attacks. I love this addon of purevpn.
Biggest crap VPN ever! Speeds are horrible – not usable inside Mainland China, service only send you automated answers to the website – demanded my money back but no refund, as I opened a file at Paypal they suspended and terminated my account. As I am also based in HK I will involve a lawyer to get my money back – stay tuned.
Good alternative if you are in China : witopia – much better speed and very good service – they will provide “secret” IP addresses to you if you have speed problems at your location.
Although PureVPN have 24/7 customer support that is only for basic issues, For advanced help you have to use the live chat during Hong Kong time.
I have sent 6 or 7 emails and have spent about 3 hours on live chat and the problem is still not resolved.
Their last suggestion was for me to call at 3 am my local time.
Stay away from them and go with SmartyDNS they even offer 14 day free trial.
There is no Trial.
While I took some time to set it up, I’m very satisfied of PureVPN. I used it on Linux (OpenVPN), IPad (L2TP), Android (L2TP then OpenVPN) I needed the support service twice, and they provided me valuable support. Here are the small annoyances I found with PureVPN:
Web site FAQ still incomplete or missing information. For instance the L2TP tutorial for Android still shows PPTP in the screenshots, or the L2TP tutorial for IPad does not mention what should go in the secret field (you must put 12345678 as per the Adroid tutorial). OpenVPN is still Beta, and they do not (yet?) provide the config files on the web site. They sent them to me when I opened a ticket.
There is an android app on Play, but I had some few issues with it, especially if you use the VPN for a long time, that’s why I tried L2TP, and finally use OpenVPN because I was not satisfied with the logs from L2TP. OpenVPN is very easy to configure with the provided openvpn config files. Just copy keys and certs in the same folder (I use UDP/ files), then import the config file of the VPN you want to use.
I made a benchmark with speedtest.net using US server (us4.purevpn.net AFAIR), and I reached 20Mbits that is good in my opinion (never used an other VPN service before).
From my Android Device, I ran an SSH server, and I was able to connect to it from the outside world, on the remote VPN ip address, so this means that it’s a full VPN, with a public IP address directly on your device. For some newbies this might be a security concern, but in the PureVPN options we can check a “NAT” checkbox that prevent direct connections from outside, I didn’t try. I use and highly recommend AFWall+ on Android but I think the device must be rooted.
Unlimited VPNs volume in 46 countries for less than 3€/Month (46$/year) is just unbeatable.
Even better, as they allow for 5 VPN connections at the same time. (Didn’t tested more than 3)
I just needed a VPN to access some content on CBS, and my friend it’s similar but for some French & Belgian stuff. So I just use it occasionally, and I wouldn’t be ready to pay more to see free content.
Basically, if they are able to fix the few glitches with their Android app, they turn the OpenVPN and its documentation to production grade and keep the same price level, I expect them to be number one before end of 2015.
PureVPN robbery!!!!! I orderd a 12 month subscription. Everythin went fine until I recived my password and 16 character long username……I have a VPN enabled router and they can’t even configure it -.-” LAME! So I had do contact Asus. They said also the router has VPN but it has only one restriction, de username should not be longer as 10 characters. I mentioned this problem to PureVPN support staff and they don’t even try to solve the problem. So folks, choose a better VPN company. I payed 60 bucks for NOTHING!
I am thankful for 24/7 support. My VPN IP stopped working, Deniz was able to get me back up and running!
Thank You Deniz!
I subscribed to PureVPN. It offers an excellent product and the customer service is very responsive. You can contact them via email and get an answer most of times within 30 minutes, or via live chat and they respond in a minute or so. They are very friendly and competent. I recommend this product for a number of reasons:
1) excellent customer service
2) easy multiplatform setup (I have a Mac, plus IOS, plus Android)
3) you can connect up 5 devices in parallel
4) price is reasonable, especiallay if you get one of the coupons or “last minute deals”.
Excellent program, excellent service and excellent support. I am extremely comfortable using it and highly recommend it
Being using Pure VPN for a few years now and despite knowing basically nothing about computers there customer service has been excellent. Recently their Customer Agent “Fizz” managed to fix my VPN, talk me through a tutorial, figure out what my Username was, reset my password and basically just be brilliant. Trust me if they can get me up and running then they can help anyone. Well done guys, especially Fizz!
I subscribed on Aug 31st 2013 , they have an excellent customer support and alight speed service easy as one click setup . I advice anybody want to subscribe to choose the dedicated ip .
Best regards
Salah alazemi
State of kuwait
I purchased a 3 month subscription with which I was very happy so I decided I needed a yearly subscription with the discount Pure VPN was offering at the time. Customer services were extremely quick and efficient to sort out the mistake I made at purchasing and they also offered to adjust my account so that I don’t need to lose 2 months of my 3 month subscription – and I can still use the discount on the yearly subscription. Very pleased with the service indeed, I can only recommend it.
I recently subscribed to this VPN and I’m very happy with it. The connection is solid and doesn’t drop like the last one I used. I like the app and the price is cheaper than my last one. I accidentally subscribed twice and had to contact customer service to remove an invoice and they couldn’t have been more helpful and quick. LOVE them.
Just subscribed to this VPN. Seems reliable and easy to use. They got a desktop app which makes it easy to set up your VPN if you don’t want to mess with the settings or just lazy =P.
The customer service is friendly and competent. Lose one star though because I got a problem which I knew was on their side, but they still kept thinking that it was my configuration which was wrong. Finally I lose 30 minutes for nothing but I guess the guy was only following the protocol and was friendly.