Passpack Reviews

Passpack is a password management solution designed for teams, businesses, and enterprises, with a primary focus on security, sharing, and administrative control features. This platform supports unlimited passwords, teams, and users, and is completely scalable to any company’s size. In addition, each team member can have different permission roles, including read, write, and both.

This password manager’s core functions include encrypted password sharing with employees and teams, private and shared notes, deleted password restoration, password history, and login IP history. Adding new passwords is simple, and while the template is the same for all credentials, you can add custom data fields if needed.

By default, all credentials have fields for name, username, address, email, website, private and shared notes, and password. When creating a new one, there’s a handy password generator with support for up to 256 characters.

Passpack lets you assign employees to different custom teams and share credentials with those groups for easy user access management. For instance, administrators can create a team for finances and another for marketing to ensure these teams have access only to data relevant to their roles.

But that’s not all – you can also transfer passwords to a team, giving them ownership and the ability to edit and manage data. It’s important to highlight that regardless of the sharing option, administrators always have strict control over access and any password updates within the organization.

Within the password list, it’s possible to perform a few quick actions like copying usernames and passwords, launching the credential’s correspondent website, and setting passwords as favorites. The last action comes in handy, mainly when used with the interface’s search filter, where results can be filtered by team, label, last update, favorite, and ownership.

Any security manager will find Passpack's reporting features a real knockout. There are detailed reports for employee access (including IP and address), password usage, and team membership details. With this, administrators can easily track how their teams interact with high-profile credentials.

On top of its core features, Passpack pushes the envelope with advanced capabilities. SSO is always a great addition, allowing users to sign in using Google or Microsoft Azure. We also loved how the password manager includes domain access control, so administrators can limit access to Passpack to only specific email domains. This prevents employees from joining other organizations using the password manager, while letting you monitor all accounts registered under your business.

Session control is on the table too, adding another layer of security to the platform by allowing security managers to choose a period of inactivity until users are logged off. Other advanced capabilities include API integration, designated account manager, onboarding, and custom integration.

Passpack is a web-based solution without native apps or browser extensions. This means that you must use a browser to access the platform, regardless of device. Although it’s entirely possible to access Passpack via a smartphone or any other device with a browser, we recommend using a desktop since it provides the best experience possible.

In this respect, Passpack falls short in compatibility compared to most password managers, which typically offer apps. While this approach lets you access the platform from any device via a browser, it completely removes offline access since it relies on an internet connection. Upon first inspection, the interface may not appear as polished as some of its competitors, but you become accustomed to it after using it for a while.

We welcomed how quick and easy it was to set up Passpack. The registration process includes choosing your login credentials and setting up an emergency password called a packing key. After this, you must verify your account via email, and then you’re ready to go.

Administrators can start by inviting new team members, creating a new password, or importing passwords via a CSV file. This came as a surprise as most popular password managers offer importing options for other password managers. Even though Passpack includes instructions and a template directly in the platform, transitioning from one password manager to Passpack won’t be an easy process. After importing, you can start labeling passwords and sorting them across teams. Exporting is also available in JSON or CSV format.

It’s important to mention that for a service’s credentials to display the respective service logo, the website data field must contain its official website. Otherwise, it will only show a default icon. Additional options include setting up an avatar, registering a new API key, and accessing subscription details, with the choice to update the payment method, VAT, and address.

Passpack secures all accounts with end-to-end encryption, following the zero knowledge security model, ensuring only the user can access the platform. Plus, the service uses 256-AES military-grade encryption to store all data in the cloud securely.

This is in addition to Passpack's partnership with PhoenixNAP, a cloud service provider known for its rigorous security measures, including SOC 2 Type 2 audits, PCI DSS Level 1 compliance, and ISO 27001 certification.

While this guarantees an excellent level of security and privacy, extra measures take Passpack to a Fort Knox level of protection. The company supports MFA, including 2FA via YubiKey, Microsoft Authenticator, and Google Authenticator.

All these safeguarding precautions are complemented with packing codes, which are AES-256-GCM encrypted emergency access codes that work as a second authentication factor on top of the master password.

We were pleased with how simple Passpack’s pricing model is. If your company has under 20 people, you can get it for as little as $1.50 per user per month. The Teams plan has all of Passpack's core features, such as encrypted accounts, 2FA, unlimited passwords, labeling, and limited reports, making it an excellent option for start-ups.

For small to medium companies, Passpack offers a designated plan for $4.50 per user per month. Business includes additional features like advanced reports, SSO, API support, and session timeout management.

The company also offers enterprise password management, which requires you to request a quote directly. Its exclusive features include a dedicated manager, custom integration, and onboarding assistance.

Fortunately, Passpack offers a 28-day free trial for the Teams plan, which allows businesses to try the service for a month before worrying about expenses.

This company’s customer service has getting started guides, FAQs, a blog, and a form for contacting the support agents. After using the form for a general inquiry about the Android app, we received a direct and friendly response in less than 20 minutes. This is impressive, primarily since they don’t advertise 24/7 customer support. However, response times may vary depending on the time of contact.

Considering this is a business password manager, we think Passpack should include video tutorials. While it offers getting started guides, new users would grasp the solution more easily with this resource. Regarding social media, Passpack is present on X, LinkedIn, and YouTube.

It’s a password manager that prioritizes security, sharing, and user management with features like credential labeling, team access control, advanced reports, 2FA, and SSO. Unfortunately, it’s limited to a web app, which might be a deal breaker for some businesses.

Additionally, Passpack's interface isn’t the most modern-looking, but we were able to see past this as we felt small businesses and start-ups could effectively manage their passwords using the software.

Teams can subscribe to Passpack for as little as $1.50 per user per month, which makes it one of the most affordable solutions in the industry. Businesses can also try the platform for one month with its 28-day free trial without giving up credit card details.