Interview with Australian Provider VPNSecure

VPN servers in 25 countries, a Smart DNS service and a disposable email option, VPNSecure sure has been working hard on becoming one of the most secure VPN networks in the world. The service supports all major platforms, and the company’s team is working hard on creating dedicated software clients and apps for its users’ favorite platforms. In the meantime, its Smart DNS service seems to support more and more multimedia streaming services by the day.

We were happy to hear that Shayne from VPNSecure.me instantly said yes to do an interview with us, because we were eager to find out more about this Australian VPN provider and their approach on protecting our privacy and liberating us from barriers on the web.

Why did you decide to start a VPN service company?

In early 2010 I was on holidays in China, and at the same time the Australian government was having a heavy discussion about a mandatory internet filter which has not been implemented yet. I researched more into the situation and found many countries are having the same issues with internet filters. Along with not being able to upload our holiday photos to Facebook while in China, this prompted me to start a solution that can be used worldwide.

What’s the advantage of being located in Australia as a VPN provider?

At the time of writing, Australia does not have any data retention laws that require us to log any traffic through our service.

Is your free, ad-supported VPN service just as secure as your premium VPN accounts? And do you track user info to improve the ad experience?

No user tracking is done. The current system does not display ads, however we do plan to move this service forward with more country locations that will be serviced by ads dealt from a third party service that does not track users.

Is SmartDNS just as safe as using a VPN?

Smarter DNS is by no way a “security tool” for the internet. It is however an innovative service in a way it can deliver geo blocked streaming content from providers such as Netflix, Hulu, Vudu, BBC iPlayer and ABC iView (over 30 streaming sites are supported on the service). The innovation comes down to being able to provide very fast streaming as the “video stream” does not go through any VPN or Proxy; it’s delivered directly to your computer, it’s great for devices such as the Roku or PS3 and Xbox which do not natively support any VPN protocols. Expats enjoy the service and we are very happy to help our customers not miss home so much!

We are the only company on the internet to provide Smarter DNS with applications across iPhone/iPad Android devices, Windows and Mac OSX to easily update and switch DNS servers across our global DNS servers spanning 25 countries and counting to make sure our customers have easy access and super fast DNS lookups.

Is it possible to get a VPN and Smarter DNS account together?

Smarter DNS is included in all plans that contain OpenVPN

Are you working on mobile apps for your VPN service?

Why should our visitors choose VPNSecure and not a different provider?

Our customer support staff are “technical” and can resolve any problems. There is no escalation process as the person you receive on live chat or a responder from a support ticket knows exactly what they are doing and are competent across all platforms including DD-WRT/Tomato firmware.

VPNSecure is a fully automated service; upon payment there are no delays to start using the service and we also have user friendly applications that are easy to use. We also do not store any customer personal information and we accept payments from Liberty Reserve and soon we will add Bitcoin payments.

Which new server locations and features do you have in the pipeline?

We plan to add an additional 5 server locations within the next few months. Switzerland is a top priority.

What is working at VPNSecure like?

We are a very dynamic and fast paced company with rapid deployment of features and always looking to add additional services for our customers. We are very proud to have many of the original customers who signed up with our service in 2010 who are still enjoying the benefits of our service while paying the same price as they did in 2010! That says a lot about a company.

Anything else you’d like to share with our readers?

I think the biggest problem today is many people do not realize the benefits of making sure you are secure online, or that there is a solution to privacy on the internet. If you’re hesitant about trying a VPN for the first time, we provide premium trials accounts which gives you access to all our country locations without any restrictions. If you have any questions or doubts about using a VPN do not hesitate to contact us on our support options on our website, Twitter and Facebook.