Cloud Phone vs Phone.com Comparison

Nowadays it’s good to be a newcomer to the VoIP market these days thanks to the wide variety of cloud phone system service providers and their respective set of features. And these companies will do everything in their power to convince potential customers to try their service. Take Cloud Phone, for instance, which focuses on the overall user experience by providing an easily manageable phone system and a set of interesting extras like flawless voicemail transcription, all of which will help to make the lives of businesses hassle-free.

Other companies, like Phone.com, treat their subscribers like kings by giving them access to enterprise-grade features by default. But this company manages to up the ante even further by giving users the option to turn their system into powerhouses thanks to third party service integrations and a bunch of additional extras.

Firstly, the handling of voicemail is superb thanks to the fact that all voicemails are automatically sent to your email address in a transcribed format alongside the original recording attached to the message. Secondly, all calls can be recorded for free with Cloud Phone’s app, which also serves as a separate conferencing line for up to five people. Additionally, the app has other extras such as eavesdropping on ongoing calls, business texting – which is included in all subscription plans by default – and the management of certain features related to the phone system.

The phone system manager is Cloud Phone’s ace in the hole, in fact, and not just because of its simple and visually appealing nature. For starters, it’s fully mobile compatible, but can also handle all features with ease from programming the auto-attendant and managing system notifications to reading written greetings aloud without sounding unnatural.

The best thing, however, is Cloud Phone’s value for money: although the cheapest $12 plan has no free minutes, it still includes all call related features without limitations alongside a sweet 30-day free trial. However, bigger plans are even better value for money by adding up to 4,000 monthly free minutes, 4,000 SMS messages, five numbers, and unlimited extensions into the mix.

The dedicated conferencing extension bridge is also worth mentioning: not only is it completely free of charge but it can handle up to 300 simultaneous calls, too. And if you download Communicator, the company’s softphone, then HD video calls can also be used as part of conferences, too – something that can also be done from Phone.com’s iOS and Android phone extension apps.

The phone system manager perfectly serves its purpose as well, especially when using clever features like the scheduler or integrating the system into one of 17 third party CRM solutions including Zoho, Insightly, and Microsoft Dynamics.

If that’s not convincing enough, Phone.com offers its minute-based pricing plans from as low as $9.99 per month, but even the best unlimited plan won’t cost you much at $27.99 per month. All this, and we haven’t even mentioned all those add-ons.

Conclusion

Although both VoIP providers perfectly serve the needs of any business looking to move their phone system to the cloud, they each apply different approaches when trying to convince customers.

If you prefer simplicity with some minor compromise then Cloud Phone is your choice. Granted, it’s not that spectacular feature-wise, but the mobile-friendly phone system manager is a pleasure to use thanks to its pleasant interface and straightforward functionality. Not to mention Cloud Phone has many business-grade features like voicemail transcription, call recording and an extension app that serves as a handy conferencing bridge, too.

Phone.com is the VoIP service to go with if you prefer an enterprise-grade solution at SMB prices. Not only does it provide everything imaginable to make handling phone system related tasks completely hassle-free, but it throws in countless other extras like third party app integration, an advanced softphone and much more for businesses to make the most of.