800.com Reviews

800.com redefines business communication, offering a feature-rich solution that streamlines operations and increases productivity.

The intuitive and organized interface of its Android, iOS, and web apps allows users to navigate through its extensive array of tools effortlessly.

One of the platform’s standout features is the 800 Intelligence (sold as an add-on), which offers call transcriptions and summaries, action item extraction, call insights, and recommendations.

It’s also important to mention 800.com's automated response system, which is triggered by specific keywords.

This allows businesses to provide instant replies to customer inquiries, even outside regular business hours, thereby improving customer satisfaction and retention.

Customizations like music-on-hold and whisper text add a personalized touch to the caller experience. Additionally, real-time email and SMS notifications keep users promptly informed of incoming calls and messages, ensuring that nothing goes unnoticed.

In terms of document exchange, 800.com offers several online faxing number options, providing a secure and efficient means of transmitting documents without the need for traditional fax equipment.

Another characteristic of 800.com that truly shines is its SMS marketing tool. The provider allows companies to promote their services via this convenient and automated channel for both toll-free and local numbers.

By using SMS campaigns, marketing teams can schedule personalized texts (with MMS support) for specific dates and times.

Additionally, 800.com supports two-way communication, so it’s possible to message customers back if they reply to a marketing message.

However, it’s important to note that while 800.com excels in many areas of communication, it does not offer conference calling. This limitation may be important for businesses that hold frequent meetings and presentations, both internally and externally.

Furthermore, all numbers used for SMS campaigns must be verified via a simple one-time verification process that can take three to five business days.

800.com offers a comprehensive suite of tools designed to streamline the handling of incoming and outgoing calls. Users can manage numbers and calls effectively with various functionalities such as call forwarding, call flows, extensions, call blocking, and port requests.

With the flexibility to create customized menus that direct callers to the appropriate departments or people, the platform ensures efficient call routing. For example, it’s possible to route calls based on time of day or caller location.

Additionally, system extensions keep internal communication organized, and the platform’s call-blocking minimizes disruptions.

800.com also offers call recording and transcription.

With call recording, you can capture and store important conversations for review, training, or compliance purposes, guaranteeing that no vital information is lost.

With call transcription, you can search, analyze, and reference past conversations, saving time and making it easier to manage communications.

Whether for quality assurance, legal documentation, or training, the combination of call recording and transcription empowers businesses to optimize communication processes and drive success.

Other excellent features include call tracking and live call analytics.

Call tracking lets you assign numbers to different marketing campaigns, making it easier to track which campaign triggered a call.

Meanwhile, call analytics include heatmaps for inbound calls, calls duration, and missed call rates.

Keeping contact lists organized is also possible due to 800.com's dedicated contacts folder. There, users can import contacts from files, create lists, or add contacts manually.

We liked that we could view which contacts are active in their campaigns, unsubscribed, or invalid in the dedicated contacts folder.

With 800.com's online account management platform, dedicated app, and mobile-optimized website, we found managing the virtual phone system a walk in the park.

Through the browser portal, the full range of features is easily accessible, so customizing the phone system to suit your specific needs requires little effort.

From configuring call routing preferences to setting up voicemail greetings, the platform provides a centralized hub for system management.

In terms of system and user management, 800.com offers comprehensive control. Admins can easily add or remove users, assign extensions, and manage permissions through the online portal.

Moreover, features such as tag-based number routing and number templates streamline the setup process, making it straightforward for users to configure their phone system to their preferences.

Overall, the system is built with a focus on scalability, making it a great choice not only for individuals but also for businesses managing over 10 phone numbers.

800.com provides a variety of phone number options, including local, toll-free, and vanity numbers.

The availability of local and toll-free numbers varies by user location and specific requirements, ensuring flexibility for businesses of all sizes.

It’s important to note that while 800.com offers a wide array of toll-free and local number options for the U.S. and Canada, international numbers aren’t available.

Nevertheless, we enjoyed how straightforward it was to transfer existing phone and fax numbers to the platform.

All 800.com users are well-equipped with convenient Android and iOS mobile apps to manage their communications on the go.

The apps have a user-friendly interface that makes it easy to navigate call, voicemail, SMS, and contact management. It also comes with a softphone for making and receiving calls directly from a mobile device.

We were particularly impressed that we could manage multiple phone numbers and companies from one single app. Incoming messages, calls, and voicemails are clearly displayed, so there’s no risk of missing any important information.

The company also offers live transcriptions for voicemail messages, proving its dedication to accessibility.

While the app makes it easy to manage crucial aspects of a business’s communication, it serves as a simplified communication hub. For the full spectrum of features and administrative power, users have to use the web app.

800.com offers analytics, advertising, automation, CRM, and website integrations for businesses looking to connect existing apps.

It includes Slack, Google Ads, Zapier, WordPress, HubSpot, TikTok, and Meta.

Plus, the VoIP system empowers users to streamline processes and build custom systems via its comprehensive API.

The API enables companies to tailor their communication strategies to their unique needs and preferences, ultimately boosting productivity and customer satisfaction.

800.com offers transparent pricing with plans that align with different budgets and business sizes. Still, the platform primarily caters to medium-sized businesses, with its Unlimited plan including up to five numbers.

Varying mostly in the minutes and phone numbers included, plans are all designed with flexibility in mind. Better yet, users can get a discount of up to 15% on the monthly rate by committing to a yearly subscription, and prices start at $19 per month.

For users who want AI capabilities, the 800 Intelligence add-on is available across all plans, with pricing ranging from $0.10 to $0.01 per minute.

The other available add-on is caller ID, which costs as low as $0.10 per lookup. It helps improve caller insights with detailed caller data, such as name, address, and carrier.

Even though there isn’t a free trial available, it’s still possible to test out the platform without fully committing financially thanks to 800.com's 30-day money-back guarantee.

800.com offers various payment options to accommodate different preferences, including Visa, MasterCard, Discover, American Express, and PayPal.

800.com prioritizes customer satisfaction by offering a comprehensive range of support channels.

First and foremost, there are extensive resources available, such as a knowledge base, guides, FAQ pages, and a regularly updated blog. These resources are all highly informative, covering topics from setup and configuration to advanced features and troubleshooting tips.

In addition to the self-help options, the virtual phone system sports a knowledgeable customer support team available via phone and email to assist with any inquiries or issues.

After contacting the support team via email, we received a reply within a day. The agent was cordial and offered a straightforward answer to our query.

Our experience with 800.com's customer support aligns with the overall Trustpilot feedback. For example, Melony says:

The availability of toll-free and vanity numbers, along with the flexibility to manage multiple phone numbers and companies from a single app, underscores the platform’s commitment to versatility and convenience.

While 800.com presents a compelling option for businesses, it’s essential to consider certain limitations. The VoIP system is limited to the U.S. and Canada, and the mobile app is limited in features.

Still, the prices are affordable, starting at just $19 per month, billed annually.

Another benefit is 800.com's 30-day money-back guarantee, which means there’s no need to jump headfirst into a financial commitment without testing the virtual phone system first.

Overall, 800.com stands out for its efficient and trustworthy communication solutions.