LogMeIn Resolve Reviews

LogMeIn Resolve (previously known as GoToAssist, RescueAssist, and GoTo Resolve) addresses a familiar challenge for small and mid-sized businesses: the growing inefficiency of IT support operations as teams scale, devices multiply, and security demands increase.

Instead of focusing solely on remote access, Resolve positions itself as a broader IT management platform. It offers an integrated suite of tools that streamline patching, endpoint oversight, risk mitigation, and remote assistance – all from one place.

Unlike AnyDesk, TeamViewer, or SplashTop, LogMeIn Resolve isn’t just about gaining remote control over machines. What sets this solution apart is how much of the heavy lifting it handles behind the scenes.

Everything is built in, from a native ticketing system to zero-trust architecture, automation, and essential RMM (remote monitoring and management) capabilities.

This makes Resolve especially appealing to teams who want to reduce tech stack sprawl or avoid stitching together third-party tools. The admin console is robust, offering MFA, antivirus status, helpdesk services, zero-trust policy enforcement, and a direct support helpline – all from a centralized dashboard.

While marketed for SMBs, it scales surprisingly well. In fact, many larger organizations have started using it as an all-in-one IT operations platform.

Resolve supports remote access across all major platforms, including Windows, macOS, Android, iOS, and ChromeOS, covering virtually every device your team is likely to use.

We found onboarding to be refreshingly flexible, with multiple deployment methods that make it easy to add endpoints no matter the size of your organization.

You can go the manual route with EXE or PKG installers and share deployment links via URL, email, or SMS. If you’re managing larger fleets, Resolve supports silent installs via command line, along with integration options for third-party MDM platforms like Jamf Pro and Microsoft InTune.

This kind of rollout flexibility is where Resolve separates itself from the crowd.

Competing platforms like TeamViewer and AnyDesk either charge extra for similar functionality or leave it out entirely.

Once devices are connected, the platform offers real-time performance data across a range of metrics, including CPU usage, memory load, antivirus health, and even results from custom monitoring scripts, giving admins a clear, actionable view of every endpoint.

Resolve offers agents four ways to provide remote support:

• Unattended access
• 9-digit PIN connections
• Shareable links (Ad-Hoc invite)
• Camera-sharing (mobile only)

Here are the requirements and best use cases for Resolve’s remote support options:

The platform delivers a rich toolkit of in-session remote features that blend technical depth with intuitive usability.

Agents have access to clipboard syncing, display switching, remote reboot, system snapshots, remote sound, in‑session chat, drag‑and‑drop file transfers, and more. While other tools offer similar capabilities, Resolve strikes the best balance of power and simplicity in the in-session experience.

Security during remote sessions is clearly a priority.

Every connection is protected through agent‑level verification and endpoint‑side validation for all session actions.

Administrators can enhance security further with multi‑factor authentication, granular end‑user permissions, and admin‑level approvals, providing a more robust security posture than many remote desktop platforms.

On the oversight side, LogMeIn Resolve logs every session so admins and agents can review past support connections within the app.

This enables better accountability, faster root‑cause analysis, and more accurate performance tracking. There’s also automatic session recording turned on by default, though admins can opt to disable it for their account.

In terms of performance, LogMeIn Resolve runs best with a ping of under 40 ms and a minimum of 2 Mbps per device. For sessions that involve multimedia content or high-resolution environments, we recommend upping that to around 20 Mbps.

The software also supports remote connections to mobile devices—though capabilities vary:

• Android: full remote control
• iOS: remote screen view only
• ChromeOS: remote screen view only

LogMeIn Resolve provides a comprehensive helpdesk system that channels support through multiple touchpoints.

For teams already using Microsoft Teams, it can also function as the interface for both clients and agent, making the experience seamless across platforms.

Each ticket comes with rich context: device details, IP addresses, session metadata, internal notes, and full chat history.

This information is either supplied by users or auto-populated from emails using AI assistance, ensuring that agents always have the background they need to help efficiently.

At its core, Resolve functions as an all-in-one service desk.

It supports multiple priority tiers, routing to designated helpdesk servicing groups, SLA tracking, and ticket escalation.

One of the platform’s strongest features is the self-service portal for end users. This branded hub allows users to create and manage tickets, search the knowledge base, and get immediate assistance via a helpline (if enabled).

LogMeIn Resolve offers additional tools to boost the product’s quality of service:

• Antivirus: Resolve partnered with Bitdefender to ensure strong endpoint protection, which, for now, is exclusive to Windows devices.
• Policies: Admins have a wide array of policies they can enforce on all devices. For example, we love that administrators can ensure all devices are always protected by creating a policy where agents require a password to uninstall the built-in antivirus.
• Reports: All data is compiled into easy-to-understand, PDF-exportable reports, which include RMM, inventory, session, and helpdesk analytics.
• Inventory and software assets: A customizable inventory list to add all the company’s devices to make it as easy as possible to manage them. It’s possible to bulk import the list, add the devices manually, or let LogMeIn detect them automatically. Keep in mind that automatic detection is exclusive to Windows.

Even though there are tutorials and plenty of information on how to deploy Resolve across an organization, setting it up completely might take a while.

However, that’s due to Resolve’s feature-rich nature.

The apps are modern and intuitive to use across all devices, but even then, agents might need a few weeks or months to fully master how the software works.

This is even more true for admins, as there are endless features to take advantage of. It might take some time to learn the ins and outs of Resolve, but when you do, you’ll have an exceptional remote support platform.

In addition, the platform includes a search bar and GoPilot, an AI-powered tool that helps answer questions and perform tasks more quickly.

Resolve encrypts everything, from session recordings and support tickets to chat logs and metadata.

It uses TLS for data in transit and AES-256 for data at rest, matching the industry standard for full-stack protection. Not every competitor offers the same level of coverage, which gives Resolve an advantage in regulated environments.

From a compliance standpoint, Resolve checks all the right boxes.

The platform is SOC 2 audited and certified under BSI C5, PCI DSS, PCAOB, TRUSTe Enterprise Privacy, APEC, CBPR, and PRP.

In a rare show of transparency, the company even maintains a public portal where customers can download the latest reports and certifications.

We didn’t come across any red flags around regulatory compliance either. Resolve supports GDPR, CCPA/CPRA, and Brazil’s LGPD, giving IT teams the confidence to use the platform across international teams and data jurisdictions.

Administrators also get granular access controls via RBAC, which helps with internal scope control and role-specific restrictions.

Where Resolve truly stands out, however, is in its zero-trust implementation.

Each support agent can generate a unique signature key to validate their identity. This makes unauthorized access nearly impossible, as even administrators cannot hijack remote sessions without meeting the same strict verification requirements.

Most remote support tools do not go this far.

That said, one notable omission is Just-in-Time (JIT) admin elevation. If your security policy relies on time-bound privilege escalation, you’ll need to explore third-party workarounds or consider an alternative.

Most organizations and businesses need integration support with third-party services to streamline their task management. Considering this, Resolve integrates the following services:

• Acronis
• ConnectWise
• Freshdesk
• HaloPSA
• Jira Service Desk
• Logitech
• Microsoft InTune
• Microsoft Teams
• SentinelOne
• ServiceNow
• Zebra
• Zendesk

In order to easily combine your organization’s existing web infrastructure with Resolve’s potential, there’s an API available with support for endpoints, such as script execution, session tracking, and device management.

Plus, the platform supports SSO via Azure AD, Okta, OneLogin, Active Directory Federated Services (AD FS), RSA, and SecureAuth.

LogMeIn Resolve splits its service into four plans: Remote Access, Remote Support Plus, Standard Endpoint Management, and Premium Endpoint Management. You can pay monthly or annually, with up to 19% in savings if billed yearly.

However, only the entry-level Remote Access plan includes unlimited agents. All other subscriptions require full-price licenses for each additional user, which adds up quickly.

Pricing starts at $23 per month (annual billing) for Remote Access, which supports 25 endpoints and includes remote sessions, performance monitoring, and file management. Remote Support Plus expands to 100 endpoints and costs $44 per license.

Secure device monitoring begins at the Standard Endpoint tier ($57 per license), which adds AI diagnostics, asset management, and remote execution. Premium, the most complete package, includes problem management, automation scheduling, and a virtual technician.

Add-ons like mobile support and MDM are available, though pricing is unclear. A 14-day free trial is included.

Resolve offers extensive customer support resources.

It provides a blog, FAQs, a community, and even designated portals for user and administrator training. The latter includes schedulable 10-minute meetings with a specialist and an admin checklist for a successful platform setup.

Additionally, those looking for in-depth how-to guides can head to the LogMeIn YouTube channel and check its playlist with a handful of comprehensive video tutorials.

When it comes to getting help from an agent, users can use the email contact form. After using it, we got a helpful reply within three hours.

The company’s online presence includes Instagram, Facebook, YouTube, and LinkedIn accounts.

There are flexible remote connection options, including PIN-based sessions and unattended access, as well as advanced options like camera sharing.

On top of that, it includes a built-in ticketing system, AI-powered features, automation, zero-trust security, detailed reports, and robust patch management – all protected by Bitdefender.

The number of features and capabilities is excellent, but this makes getting used to the service a longer process than most similar software.

Additionally, the fact that mobile support and management, and camera share are add-ons might deter some users from considering Resolve.

Nonetheless, no matter your business’s size, LogMeIn Resolve can definitely help streamline day-to-day operations, primarily for IT support agents.

With prices starting at $23 per month and a 14-day free trial, there’s no excuse not to try LogMeIn Resolve.