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Frequently Asked Questions About SaferVPN

Frequently Asked Questions About SaferVPN

By Leo S. Leo S. Verified by Adam B. Adam B.Last updated: January 15, 2025 (0)
Table of contents

For those who don’t know it, SaferVPN‘s biggest strength is given away by its name, as it is indeed one of the most secure VPN services to opt for. But that doesn’t mean this company, which was founded in 2013, eases on other aspects: SaferVPN users can enjoy the benefits of more than 700 servers spread across 30+ countries managed entirely in-house, high speed connections, and unlimited server switches.

SaferVPN

There are also multiple VPN protocols to choose from that can either provide more speed or extra security, a feature than can be found in the easy-to-use app, whether it is used from a computer, a mobile device or something else. The assistance provided to clients is also noteworthy thanks to the 24/7 customer support and a 30-day money back guarantee with no questions asked.

FAQs

Does SaferVPN keep logs?

No, it doesn’t.

SaferVPN is one of the few VPN providers that keep their servers in-house. And due to the fact that this company doesn’t rent its servers from third party providers, users’ activities made under VPN protection remain fully anonymous. This means that IP addresses, DNS queries, downloaded, viewed or shared data are never logged.

However, the company collects some statistical information about each customer’s use of their service, like time stamps when the VPN is connected and disconnected, which VPN servers were used and for how long, the amount of data transmitted, and which country users are connecting from. While there are other top VPN providers who decide not to collect this data about the VPN connections that you establish, it doesn’t mean that SaferVPN should lose the ‘safe’ in its name. The type of information and how it is being collected won’t expose your activities to SaferVPN. There are other well-performing and reliable VPN companies that collect this information similarly.

Does SaferVPN work with Netflix?

In fact, SaferVPN has a specific feature to support these streaming services, Netflix included. All you need to do is connect to one of the corresponding countries’ streaming servers. The one for the U.S. will be preferable here since it has the biggest Netflix library, but there is also a streaming option for the UK.

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Can SaferVPN be trusted?

Best Reviews experts and users have awarded SaferVPN with stellar user ratings among hundreds of VPN companies, which is a clear indication of the quality of the service and the reliability of this provider. Like we mentioned before SaferVPN is responsible for its own servers and it also has a trustworthy zero-log policy. So, if any government or legal entity asks for a customer’s detailed information from the company, there is simply no data to be handed over. SaferVPN features one of the best levels of encryption on all connections with a number of protocols to give users the option to balance speed and security or to benefit one over the other.

Furthermore, SaferVPN ensures safe torrenting practices by having a specific server for that purpose located in the Netherlands.

Where is SaferVPN based?

SaferVPN is based in Tel-Aviv, Israel, and has offices in the U.S., too (more precisely in New York City).

Will SaferVPN work in China?

Due to the infamous Great Firewall everything is blocked in China, from social media websites to streaming and music services. To rub more salt to the wound China openly declared war against all VPN companies, which led to the great majority of providers’ websites being blocked in its territory. And sadly, SaferVPN is yet another name on that list, meaning it’s impossible to access the service from China.

SaferVPN Locations

How many simultaneous connections does SaferVPN support?

SaferVPN has native apps for many devices, including computers, smartphones, tablets, and much more. The number of simultaneous connections depends on the chosen plan, but it can never exceed the maximum amount of ten. However, even with this limitation, SaferVPN excels in the total simultaneous connections, especially when it’s compared to many opponents.

As for the client itself, users can easily install the apps for Windows, Mac and Linux computers, iOS and Android smartphones and tablets. Additionally, SaferVPN provides a browser extension for Chrome and it even allows users to configure the VPN in DD-WRT, Tomato and other routers. Speaking of these routers, there’s a dedicated page on SaferVPN’s website with information about purchasing one such router with the VPN service already pre-installed.

Opting for a router configuration is one of the best ways to keep an entire network of devices protected without adding simultaneous connections, since it only counts as one device: the router itself. This allows you to extend the range of the VPN signal to devices that don’t support VPNs by default, like smart TVs, game consoles and more.

SaferVPN Devices

How do I pay for SaferVPN?

There are three options regarding subscriptions: a monthly, an annual and a biannual plan. The first one may be the best choice for customers who want to avoid long-lasting commitments, but the biannual plan has the best value of all three: opting for it will bring up to 80% discounts in monthly fees, with the price being billed only once every two years.

Payment methods include Visa, Mastercard, American Express, and Discover credit cards, wire transfer, virtual wallets such as PayPal, anonymous cryptocurrency Bitcoin, and alternate methods like Ecopayz, Mint etc.

How do I cancel SaferVPN

Just like any other VPN service, all customers who want to cancel their subscriptions should first login to their respective client area. This will display the account’s information – the plan that was chosen, the billing cycle, the payment method used etc. – and next to all this there is a cancel button. Just click on it and SaferVPN will send you an email to confirm your action. However, this can be revoked by visiting the sections called ‘My Details’ and clicking on the corresponding option. Additionally, plans can be reactivated within the same client area.

SaferVPN offers a 30-day money back guarantee, which means that if clients cancel their subscription within the first month of use, the company will refund their entire payment without asking a question. This is a good way to try all the features of the program risk-free.

How do I install SaferVPN?

SaferVPN is easy to install, as all apps are configured to set themselves up automatically. This means that just by following the instructions on the screen, everything will be up and running in no time. The same principle applies to the actual use of SaferVPN, as the company built the client to look not only useful, but attractive as well. The desktop apps are available to download from SaferVPN’s website, while the ones developed for mobile devices can be found in the Google Play Store and Apple’s App Store.

SaferVPN Website

There are good instructional guides for those who’d like to configure their VPN clients manually or according to a specific protocol for a specific device. Speaking of that, SaferVPN’s website is one of the best places to learn about protocols, their advantages, disadvantages, to what purpose they’re best used on, the level of encryption the company uses, and much more.

Additionally, all supported devices and different operating systems have their own step-by-step illustrated instructions, all of which are easy to understand, follow and apply.


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