Frequently Asked Questions About IPVanish

FAQs

Does IPVanish keep logs?

No, it doesn’t. In fact, IPVanish is one of the most trustworthy VPN companies when it comes to no log policies, because it doesn’t rely on third parties to run any of its services, including their worldwide servers. Instead, the company manages everything by itself, which gives it full control over the entire program.

However, some information is indeed collected by the company – but only during the account creation and registration. The data collected is the client’s name, billing and email address, plus their payment information – most of which can be edited afterwards. Additionally, information about the users of the IPVanish.com site is also collected, namely IP addresses and pages visited.

But worry not if you are concerned about the future use of the collected data, since the company only keeps it to improve its website itself, collect payments and analyze usage patterns to enhance their website. Just about all VPN companies track the very same site usage data.

Does IPVanish work with Netflix?

Indeed it does!

In fact, IPVanish puts a lot of effort in streaming services, as that’s one of the main reasons people search for VPNs these days. Despite Netflix’s hunt for VPNs in the past, there are some providers that always manage to avoid being caught in the stream somehow. And IPVanish is surely one of them, with servers in over 60 countries and protocols suitable for every user. Just like most of the bigger VPN providers out there IPVanish has seen its IPs, servers blocked by Netflix, turning their VPN service ineffective for accessing Netflix content. Whenever this happens IPVanish is quick in resolving the matter and making its service function again with Netflix.

Does IPVanish have a kill switch?

Yes, IPVanish has a kill switch.

Actually, this and DNS leak prevention are two features every user should look for in any VPN service, because they are much more important than most people think. A kill switch disables all network connections the moment the VPN stops working or disconnects, thus avoiding that your traffic becomes visible and unmasked even for a second.

This is especially important for torrent users: since torrenting is considered illegal by authorities, even a couple of seconds of unprotected activity can have serious legal implications – unless of course, your VPN has a kill switch. However, normal users will find the kill switch useful, too, either to prevent ISPs from snooping or to watch unrestricted online contentwith ease.

Can IPVanish be trusted?

We’ve found no reasons not to trust IPVanish. Over the years we have seen some user reviews reporting issues with refunds for subscriptions and instances where certain streaming services weren’t working with IPVanish. There have however not been any leaks or cases where people’s privacy was revealed by accident or upon the request of ISPs, governments… It delivers one of the best VPN services on the market, not to mention thousands of loyal and happy customers have proven the company’s success numerous times in the past. Moreover, it’s a VPN suitable for personal and business purposes, and it’s perfect for VPN beginners and true enthusiasts. To make things better, it has a wide range of features, including several security measures like IPv6 and DNS leak preventions, a kill switch and a trustworthy no-log policy.

And one more thing: IPVanish is the number one choice of Best Reviews experts and users since 2013… Be sure to check on some of the latest user ratings and reviews for IPVanish to verify whether users of the service have been reporting any issues with the company lately.

Where Is IPVanish based?

IPVanish is property of Mudhook Marketing, an enterprise having its headquarters in Florida, U.S..

Will IPVanish work in China?

This is one of the trickiest questions, since it can be answered with both a yes and a no. Although IPVanish claims that its services are officially allowed to be used in a number of ‘problematic’ countries, such as Qatar, Saudi Arabia, the UAE, Egypt, and China, the company’s domain name is blocked within those regions, meaning that automated apps will not work.

However, with the helpful assistance provided by IPVanish’s support, it is still possible to use the service, albeit with some limitations. This is done via manual configurations, which allows Chinese residents to connect to the IP addresses of the company’s servers, instead of their server names like usual. Additionally, there are many easy-to-follow guides with plenty of illustrations for a number of operating systems supported, like different versions of Windows computers, Macs and mobile devices running iOS or Android.

In order to make IPVanish work in the aforementioned countries, follow them accurately and when prompted to provide an IPVanish hostname or server name, enter one of the IP addresses instead.

How many simultaneous connections does IPVanish support?

IPVanish supports up to five simultaneous connections, meaning that clients can use the service on five different devices at the same time. IPVanish has native apps for a great number of devices, including Windows computers (XP and onwards) and mobile devices (Windows Phone), Mac OS X, iOS, Android, Linux, Amazon Fire TV, and Chromebook.

It’s also possible to extend the range of this VPN provider on additional devices by configuring it on DD-WRT and Tomato routers. In fact, choosing this option is one of the best ways to protect an entire business or home network, since the VPN protection will be coming directly from the source of the signal – the router – and it only counts as one device.

How do I pay for IPVanish?

IPVanish has three plans suitable for the individual needs of each user: a monthly, a quarterlyand an annual subscription plan. The cheapest option is the annual plan, since opting for longer payment terms means greater discounts regarding the price.

Payment methods include credit or debit cards (Visa, Mastercard, American Express, and Discover), wire transfer, e-wallet services like PayPal, and even the most famous anonymous cryptocurrency, Bitcoin.

How do I cancel IPVanish

IPVanish subscriptions can be cancelled anytime – and all users need to do is head over to their account on the company’s website and visit the Subscriptions area, where an option to cancel the account is displayed. However, don’t forget about IPVanish’s money back guarantee that allows you to cancel the service in the first seven days of usage. The only catch is that in order to enjoy the money back guarantee the payment method used must be refundable. All customers eligible for this refund will see their request processed within 10 business days.

This money back guarantee is the best way to try IPVanish while there is no true free trial offer.

How do I install IPVanish?

IPVanish can be installed easily on a handful of devices thanks to its native apps, but those who need extra assistance aren’t left alone either. To get IPVanish for mobile, all it takes is to download the corresponding app either from Google Store or Apple’s App Store, while desktop apps can be easily acquired by a quick visit to IPVanish’s website. Just follow the instructions on the screen, accept the terms of use, pick your file destination folder, and voila, IPVanish is ready to be used.

All setup guides are crystal clear and there are numerous versions of them according to each device’s configurations – for Windows alone IPVanish works in five different operating systems. It is highly advised to use these guides especially for the configuration of the VPN protocol chosen, which may require extra software to be installed. This is the case of the OpenVPN TAP driverevery user needs to download along with the corresponding IPVanish keys to connect to the VPN servers in other countries. Setup guides are divided in plain text files with numbered steps, videos and image-based documents, with said documents being the preferable choice for those who get confused easily.